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[Resolved]  Raj Travels — False Booking of the non existing bus service.

I am making this complaint against Raj Travels for issuing me an online ticket for a bus service from Mumbai to Surat, which was not operating for past 3 months. What surprised me the most that i have booked my ticket through their official online site www.raj.travel My credit card was debited to the respective cost of the ticket. At the date of travelling i was waiting for the bus to come and when i called up their office they said that this bus service is not operational for past 3 months. What disappointed me most is the rude behavior of their senior employee Mr. Tejas who told me to do whatever i want to when i said that i would file a case against you in consumer forum. They have promise to refund the amount but i am not very much bothered of the amount, because of such mistake on the company side, my entire planning for the day went for a toss. I reached surat with lot of difficulty. At the top of it the rude behavior of the employee, who instead of apologizing and helping me in making alternate arrangement spoke very rudely.
I would really like to file a suit against them in the consumer forum.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  8 CommentsShareTweet

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This is quite true we have had a similar experiences with raj Travels terribly rude behavior especially when it comes to asking for refund!
Raj Travels national express is Unreliable

By: dhrupad | Jan 30, 2009 11:06 PM

From http://MouthShut.com

http://www.mouthshut.com/review/Raj_Travels_and_Tours_-_Bombay[protected].html
Dear Sandeep and Dhrupad,

This is worst then I had expected I found hundreds of more complaints about Raj Travels on this website alone, can we all unite and take joint action against Raj Travels I have a wonderful Lawyer?! Please send me a mail.

Read the Horrifying complaints from other fellow Indians who are suffering too:


https://www.consumercomplaints.in/bycompany/credit-card-a12229/page/18#get-cl738...

Credit Card Complaints - Missusing of card
View all Credit Card complaints
Credit Card
Posted:[protected] by Sukhvinder Singh Send email
Missusing of card
Sukhvinder Singh here, I have salaried account & credit card of your exteemed bank. someone used my credit card on 19th Aug (Ticket and Itinerary as of Tue-19Aug2008 15:55) for booking Air tickets. one from AIR Deecan (worth Rs. 5475) & one from EzeeGo1Travel (worth rs. 5406). you are requested to block mine card first & also send me the details who use my card (means from which webssite or emailID he/she booked ticket).
whatever details you have.
i have details from Air Deccan regarding this. they gave me the details of that particular person name, address & mobile no.
But, EzeeGo1travel didn't sent me details. So, you are requested to send them Acknowledgement mail for Enquiry. i am going for Policy Enquiry also.
So, ASAP send me details through mail or on my mobile.
Also, Today i received SMS, regarding transaction of Rs.3674 from Shri Raj Travels at 11:05 with Approval of transaction.

my mobile no : [protected]
Please block mine card ASAP also.
Thanking you.

https://www.consumercomplaints.in/complaints/raj-travels-c77914.html

Raj travels Complaints - Regarding money back
View all Raj travels complaints
Raj travels
Posted:[protected] by Ramadugu Sudheer Send email
Regarding money back
hi
I have a ticket from hyderabad to banglore on 21st August
the amount was deducted from my account but ticket was not booked
they said my amount will be credited to my account in 2days but still i did not recieve

I want to file a case in consumer court Can any body say where i can file case in hyderabad, i stay in hyderabad

https://www.consumercomplaints.in/complaints/raj-national-express-redbus-in-c102...

Raj National Express (redbus.in)
Posted:[protected] by Karthik Send email
Cancellation Charges (Fraud)
I ve booked an online ticket to travel from Banglore to Mumbai (Raj National Express) through your website (www.redbus.in)on[protected].

Date of Journey :[protected]
DepartureTime : 4.30pm
Total fare : 1259.40

Due to certain reasons my trip got postponed, I wanted to cancel the travel booking which i ve done.

To my surprise when i wanted to cancel the ticket today the system gave me a shock of 19% (Rs.1019.40)cut as cancellation charge when i proceeded to cancel the ticket. (attachmet enclosed)

While I booked the ticket in the Important points on my e-ticket it has been stated in point no 5. under the cancellation policy the cancellation charges has been mentioned as (attachment enclosed)

10% - Between 24 - 72 hours of journey.
5% - Between 3 days - 1 Week before journey and there is no clause stating that the cancellation charges can be changed as the operator whenever he wishes.

When i called up your helpdesk @ Bangalore[protected].35pm) I received a reply from Mr. Vijay (Support staff) stating that 2 days before they have increased the cancellation charges, I ve been given your phone number to resolve the grivience.

I ve been informed from Mr. Maruti that you left for the day early, and he asked me to write a mail to you.

I kindly request you to look into this and I need to cancel the ticket and the cancellation charges should be applicable as mentioned in the ticket.

for which i got the reply from their support

Dear Customer,



Thank you for writing to us.

The cancellation charges have been changed by Raj National Express any time cancellation is 20% in Raj and same day cancellation charges is 50% .



You may confirm the same with Raj National .



The new cancellation charges related to different travels is being updated in our site .



Best regards

Dharani

https://www.consumercomplaints.in/bycompany/raj-travel-world-a48866.html#get-cl1...

Raj Travel World Complaints - Services is very bad not on time and the company should not have iso Standared certificate
View all Raj Travel World complaints
Raj Travel World
Posted:[protected] by Manish Agravat Send email
Services is very bad not on time and the company should not have iso Standared certificate
hi
bellow is the ticket details

complains
1. the bus was not on time it was 2:00 hr late at the boarding place

2. at the border or gujarat and maharastra they told us that you need to change the bus there was not technical fault in bus though. the reason which i can understand is permit of the bus.

3. the bus was volvo but there was lots of voice and vibration in the bus and specially after the third row of the sit so i can say it was like third class service and first class charges.

4. the fair was 1049 Rs. which is highest compare to all other travels services.

5. i reach at ahmedabad very late almost 4 hr and at that place they told me that you have to wait for next bus because we don't have enough passenger for rajkot. after that i requested to the manager at ahmedabad and i also told him that i will do complain he told me we are not worried about complain. at last the we did travelling in the same bus after 30 min of discussion with ahmedabad office staff.

6. at last i reach at rajkot 4:30 hr late with very bad experience with raj travel world.

i think upper management are not worried with they bad services.

https://www.consumercomplaints.in/bycompany/raj-travel-world-a48866.html

Raj Travel World Complaints
Raj Travel World
Posted:[protected] by MIHIR WAKHARKAR Send email
Refund
From: mihir wakharkar <[protected]@yahoo.com>
Subject: Raj Travel World - REFUND
To: [protected]@raj.travel
Cc: "[protected]@raj.travel" <[protected]@raj.travel>
Date: Sunday, 1 February, 2009, 11:43 AM

Madam,

Kindly refund the amount...
Read comments
Raj Travel World
Posted:[protected] by manish agravat Send email
Services is very bad not on time and the company should not have iso Standared certificate
hi
bellow is the ticket details

complains
1. the bus was not on time it was 2:00 hr late at the boarding place

2. at the border or gujarat and maharastra they told us that you need to change the bus there was not technical fault in bus though...
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raj travels national express is Most unreliable by dhrupad | Jan 30, 2009 11:06 PM

I had booked raj travels delhi manali bus (departure at 17.30 hrs) and undergone harrowing experience. At delhi boarding point bharat petroleum petrol pump, janpath street, Raj Travels does not have any proper place with the basic facilities for drinking water, urinals and keeping the luggage. I along with my family had to stand on the footpath with our luggage for more than an hour on 17 Jan 2009. Ultimately the bus was canceled. Although we were told on the telephone that we would be accommodated in other bus but there was no whereabouts of raj travels representative. I did not want to rely on any other bus operator so I asked Raj travels to refund my money and I hired a taxi. After reaching back I have taken up the matter for refund and I am sure that I will have to approach consumer court, which I am willing to do!
MY BOOKING REFER NO:-ZJT884
AIRLINE CONFIRMATION NO :- KZ32E
TICKET NO :[protected]

I HAVE PURCHASED THE RETURN TICKET FROM DELHI TO BRISBANE FROM RAJ TRAVELS MUMBAI MY PRBOLEM IS THAT MY RETURNING TICKET FROM BRISBANE TO DELHI HAS BEEN PUT IN REFUND PLZ LET ME KNOW WHY THIS TICKET HAS BEEN PUT IN REFUND AS I AM TAKING LEGAL ACTION AGAINST CATHAY PACIFIC AND RAJ TRAVELS AS TICKET HAS BEEN CANCELLED WITHOUT MY CONSENT AND ANY WRITTEN REQUEST FROM MY SIDE ...PLZ TELL ME THE REASON






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GURDEEP KAUR
[protected]
[protected]

Raj Travels Bus — inconvenience while travelling

Date[protected]
The journey from Baroda to Mumbai on August 1-09 was very inconvenient in all the ways..
firstly- the bus started from Baroda 1 hour 10 mins late from the given time i.e 11:30 (actual deprt. time) so we started at 12:40.
secondly - no blankets or water given in a Volvo A/C bus,
thirdly - the bus driver did not know how to drive the bus at all and drove very roughly on rugged roads,
The bus was driven in such a horrible way that is broke down 18km before Vapi by 04:30 am, the major cause of the break down was reckless driving on bumpy roads and a very heavy leakage of "oil" from the engine, later the driver leaves the bus to look for local service station but there was no sign of him till 06:30, so most o[censored]s managed to take a lift upto Mumbai,
This is a very shamless act by such a reputed bus company who promises good service,
I demand for an apology from the travel agency and also demand for a full refund of money, on being informed i shall go to the near by Raj travels office to collect my and my 2 other friends money.
On[protected], I started my journey from Baroda to Mumbai in RAJ national express Bus No.: GJ 4Z 700 from 8:30 P.M. I paid Rs 750/- INR for travelling in AC sleper bus with LCD. My number assigned was SL - 26 (Side lower sleper). Instead of that seat at the mean time, the opeartor staff changed my seat to 31, that was the last seat without AC and LCD. When I asked the bus operation staff as well as the agent, Both told me that if you want to seat, you can seat here otherwise you can move from the bus. When I asked for the money back, simply bus staff repliyed me no money will be given to you. If intersted come otherwise getlost. On that horible situation I moved to Mumbai.

This is a very shamless act by such a reputed bus company who promises good service, I demand for an apology from the travel agency and also demand for a refund of money,
true raj service is worst the goverment offices, Staff is mannerless and irresponsible and raj gives his staff special training to LIE to customers, specially Mr Vikas Kandivali branch, pls never ever think of going from Raj

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    Raj Travels
    Customer Care Service
    Customer satisfaction rating
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    Raj Travels Phone
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    Raj tours and travels 1309, Mahal Plaza, Nava Pool Corner, Juna Bazar Road, Kasba Peth, Pune, Maharashtra, India - 411011
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