Cox & Kings India Customer Care
Cox & Kings India Ltd.
Customer satisfaction rating: 59%
Submit a Complaint
191
COMPLAINTS

Cox & Kings India Customer Care

Cox & Kings India Ltd.

TwitterFacebookLinkedIn
Address
Turner Morrison Building, 16 Bank Street, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
26
down
5

Phone:
Phone:
+91 11 2676 8811  [New Delhi]
up
5
down
0
+91 40 6666 7667  [Hyderabad]
up
6
down
1
up
3
down
1
+91 40 4477 4000  [Hyderabad]
up
3
down
1
up
2
down
0
+91 80 4906 1000  [Bangalore]
up
3
down
2
+91 80 2224 2350  [Bangalore]
up
1
down
0
+91 80 2207 1000  [Bangalore]
up
1
down
0
+91 80 2223 9192  [Bangalore]
up
1
down
0
up
1
down
0
+91 40 6666 7666  [Hyderabad]
up
1
down
0
+91 79 4000 1405  [Ahmedabad]
up
0
down
0
+91 79 4000 1403  [Ahmedabad]
up
0
down
0
+91 79 4000 1402  [Ahmedabad]
up
0
down
0
+91 79 4000 1444  [Ahmedabad]
up
0
down
0
+91 79 2656 0444  [Ahmedabad]
up
0
down
0
+91 22 2270 9100  [Corp Office]
up
1
down
1
+91 40 6666 7668  [Hyderabad]
up
0
down
0
+91 11 2676 7900  [New Delhi]
up
0
down
0
up
0
down
0
+91 11 4129 7900  [New Delhi]
up
0
down
0
+91 11 2373 8811  [New Delhi]
up
0
down
0
up
0
down
0
up
0
down
0
up
0
down
0
up
0
down
0
up
0
down
0
up
1
down
1
up
0
down
0
up
0
down
1

Fax:
Fax:
+91 11 2617 7373  [New Delhi]
+91 11 2331 7373  [New Delhi]
+91 33 4018 3683  [Kolkata]
+91 14 1222 1236  [Jaipur]
+91 22 2270 9161  [Mumbai]
+91 44 2836 5902  [Chennai]
+91 83 2664 2509  [Goa]
+91 40 6682 4  

Additional info
Ahmedabad
20/21, Sanskar Complex, Next to Ketav Petrol Pump, Polytechnic Road, Ambawadi, Ahmedabad 380015
Tel:
+91 79 2656 0444
+91 79 4000 1444
+91 79 4000 1402
+91 79 4000 1403
+91 79 4000 1405
Fax:
+91 79 4000 1400

Kochi
Darragh Smail Chambers, 39/6822, 1st Floor, M.G. Road, Ravipuram, Kochi 682015
Tel:
+91 48 4235 0973
+91 48 4235 0974
+91 48 4238 0581
+91 48 4238 0582
+91 48 4422 0422
Fax:
+91 48 4236 0151

Bangalore
No. 22, BMH Complex, K.H. Road, Bangalore 560027
Tel:
+91 80 2223 9192
+91 80 2207 1000
+91 80 2224 2350
+91 80 4906 1000
Fax:
+91 80 2223 8911

Hyderabad
Anam Plaza, MCH 8-2-618, Road No. 11, Lane Opp. to Care Hospital, Banjara Hills, Hyderabad 500034
Tel:
+91 40 4477 4000
+91 40 6666 7666
+91 40 6666 7667
+91 40 6666 7668
Fax:
+91 40 6682 4947

Goa
502, Kamat Towers, EDC Complex, Patto Plaza, Panaji, Goa 403001
Tel:
+91 83 2243 8778
+91 83 2243 8779
+91 83 2243 8780
+91 83 2243 8781
+91 83 2665 2155
+91 83 2665 2167
Fax:
+91 83 2664 2509

Chennai
Karuna Corner 10, Spur Tank Road, Chetpet, Chennai 600031
Tel:
+91 44 2820 9500
+91 44 2836 3000
Fax:
+91 44 2836 5902

Mumbai
Turner Morrison Building, 16 Bank Street, Fort Mumbai 400001
Tel:
+91 22 2270 9100
Fax:
+91 22 2270 9161

Mumbai
Vaman Centre, Makwana Rd, Marol, Andheri-E, Mumbai 400059
Tel:
+91 22 6196 8888

Jaipur
Tirathraj Apartment, Ground Floor, Jacob Road, Civil Lines, Jaipur 302006 (Rajasthan)
Tel:
+91 14 1222 0060
+91 14 1222 0061
+91 14 1321 1533
+91 14 1222 2560
+91 14 1222 2565
Fax:
+91 14 1222 1236

Kolkata
6, Little Russel Street, Kankaria Estate, Gr. Floor, Kolkata 700071
Tel:
+91 33 4018 3600
+91 33 2255 2600
Fax:
+91 33 4018 3683

New Delhi
Alps Building (Central Block), Ground Floor, 56 Janpath, New Delhi 110001
Tel:
+91 11 2373 8811
+91 11 4129 7900
Fax:
+91 11 2331 7373

New Delhi
Block A & B, Kamal Cinema Commercial Complex, Safdarjung Enclave, New Delhi 110029
Tel:
+91 11 2676 7900
+91 11 2676 8811
Fax:
+91 11 2617 7373

View More Information...

Customer satisfaction rating
59%
Complaints
191
Pending
9
Resolved
110
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Cox & Kings India related photos (12)

Cox & Kings India Complaints & Reviews

Sort by:

Cox & Kings India — cheat - cox and kings

 Uma Kashwani on Jan 15, 2018
Travel date - 23rd to 28th dec 2017 to bhutan (Ex kolkata)

Believe me, you would want to avoid cox and kings for your holidays
I enquired for a trip on holdayiq around a month back
From there cox and kings mumbai office (Call center, ajay gupta and rushab) somehow after discussion for 2-3 days and lot of follow-ups from them, they convinced me to pay the booking amount of 11k with a promise of discount that would surely be given only once the booking is done
I did the initial booking with 11k, but no 1 to respond back on the amount paid, after lot of calls i am...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — hongkong, macau, shenzhen trip 23rd december 2017

 Zubair Taj on Jan 7, 2018
We have booked 4 families trip 3 months back
They took 100% money in advance and chased for full amount so rigrously but never reverted back on confirmation of bookings and flight tickets.
One week to date they informed has one family application was denied to enter hongkong left us with no option to send that family to macau for 4 days.
The greater kailah office was so irresponsible, looks that they r sending us for free.
No documentation was done on time, ritika agarwal was awkardly hilarious and most irresponsible and so was their head of region rajneesh.
They goofed...
Complaint comments  Read comments Complaint category Products & Services

Cox & Kings India — bad service and careless behavior messed up our hong kong trip

 jainswapnil on Jan 6, 2018
This is a complaint against cox and kings, greater kailash, south extension, delhi branch who have messed up our hongkong-macau-shenzhen trip scheduled for 23rd december 2017. I had booked the trip for my family on 14th october 2017 which was around 2 and half months before our scheduled departure 23rd december 2017. We were very much relaxed as we had thought cox and kings would take care of all the arrangements as it is a very reputed organization. But we were proved very much wrong when they informed us just 10 days back that our hongkong pre-arrival registration (Par) was unsuccessful. When...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — not keeping the promise.

 nani@2018 on Jan 2, 2018
Booking id - 874367 // dep date - 09th jan 2018
I have booked for andaman with the above id.
They have promised to provide me the hotels, i asked before the tour booking.
But once i booked, they started to changes their plans, and are giving me the substandard hotels.
They even changed the tour programe.
It is such is irresponsible tour.
Please cancel their license, so that they don't fool people like this next time....
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — lost of currency 900 dollars during tour

 rohidas1968 on Jan 1, 2018
Mr rohidas damodar undre and mrs seema rohidas undre booked cox and king tour of singapore, thailand and malaysia. Tour started on 26/12/2017
Date of incidance :- 28/12/2017
Description :- in thailand while going to the garden, the sack was forgotten in the bus and there was 9 00 dollars in the sack. Someone stole $ 9 00 from the sack. The haversack was black in color.
The bus was arranged by the company.
The complaint regarding this incidence is made to the tour manager.
We request you to guide us in this regards....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — purchase made at silver & art palace 29/12/17

 daveh on Dec 31, 2017
My daughter purchased a silver ring which needed reducing in size to fit her finger. When we returned every thing had been done and the ring fitted beautifully. We believed that their care and attention was second to none.
On returning to the hotel the following morning my daughter showed the ring to a fellow guest and the stone fell out. She was distraught to think that if it has not fallen out in her hand then it would probably have fallen out when she wore it for the first time and been lost forever.

We would call this shoddy workmanship and there appears to be no adhesive...
Complaint comments  Read comments Complaint category Jewelry & Watches

Cox & Kings India — mayan, shrey & cox n kings

 aaku.gam on Dec 29, 2017
I took a package of bali from mr. Mayank branch rajouri delhi office of approx 106880. Bali airport got closed on the scheduled flight day of my trip. He promised me to give the refund. I am tring to get the refund from past 1mnth during which he left the job and mr shrey took the charge he again promised to give the refund by 14.12.2017 but no amt has been credited in my account. Then again he promised to give the land package refund by 21.12.2017 as he told that airlines has not yet refunded the amount whereas i got the information from malindo office in mandi house that we have refunded whole...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — making gala dinner charges @ rs 5000? mandatory

 kantiarun on Dec 21, 2017
I booked pleasure trip for my family through cox and king 'andaman delight' on 15th september 2017. Date of journey is 23rd december 2017 & they charged @rs 43000/ each approx. For 3 passenger.
Booking id: 844705
At the time of booking they never mentioned that gala dinner of 24th dec night is mandatory. Once all the payment is made they sent the 'travel voucher' on 19th december where in they are making it mandatory and unless i pay they amount hotel will not provide the room key....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — services and hospitality

 Jack Bhardhwas on Nov 27, 2017
Date of travelling 13nov., 2017
Ticket no.[protected] by hy424 from delhi to tashkent.
While departure i met with an accident and that results fracture in fingers and no remedy or first provided by your agents at the airport.
Now i want to request to tourism department and tour operators of india to cancel your licenses for pathetic services and protect passengers at strange locations....
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — total bill of you not provided by company [Resolved]

 Sarika shrihari adhapure on Nov 22, 2017
I am sarika adhapure (Nandurkar) working in lic nasik. My 12 member's family including me were on tour from 27th oct to 1st nov 17 arranged by the cox & kings company (Nasik). We paid 3.70 lacs for it. I applied for ltc in my office. For that i required from the company 1) km wise bifurcation of the tour 2) certfication of travelling and lodging expenses separately.3) receipt of amt paid. I called to cox and kings nasik office regarding this many a times but they have neither given the good response nor provided the respective documents till date. All other companies provides such documents without...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — irresponsible customer care [Resolved]

 VinitaJ on Nov 20, 2017
I have to complaint against Cox & Kings for their irresponsible behaviour. Delay in acknowledgement of verbal commitments and false commitments on behalf of customers.

Upon frequent follow-ups the only response to queries was we are not updated yet. After 1 month, we are informed that the Head office has offered assistance with charges to be bourned by customer. The intermediate officer of Cox and kings confirms to the charges without our consent / even confirming with us....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Cox & Kings India — poor services [Resolved]

 Mandyk on Nov 18, 2017
I had booked 9 nights 10 days package for my parents to dubai with cox & kings. 3 nights in hotel hitlon al mina and 6 nights in fortune grand hotel and apartments in bur dubai. Initially, everything was fine on the tour although they have overcharged for the transfers to us. On the day of arrival my father gave his local mobile number to the person who has picked them and person name mr. Sharma in order to communication my parents went very first time on vacations unaware of the conditions and everything. I have explained them well. They were booked for city tour, desert safari and dhow cruise...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — discounts of rs 2000/- denied at the time of booking : bid 870539 : departure date 04 feb 2018 tour package indo china [Resolved]

 Manobendra Roy on Nov 15, 2017
Dear sir,

I col manobendra roy had booked for a tour package for indo china departure date 04/02/2018 with cox and kings from their salt lake branch office at kolkata on 11/10/2017.

Later after about a week i learned informally from a friend that i have been denied an additional discount of rs 2000/- by the aforesaid salt lake branch office of cox and kings. I then rang up another branch office of cox and kings located at park street, kolkata. On speaking to an sales executive i learned that i indeed was denied an additional discount of rs 2000/- (Which is over and...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — inefficient planning [Resolved]

 Surya Head Office on Nov 11, 2017
Sir
I am (Manoj antony) writing a review about a holiday which i booked in your travel agency cox and kings, ravipuram branch.
My wife and myself book a trip to kashmir. The hotels at srinagar was four point by sheraton was fabulous. The driver and the tour operator (Meena group) handled us with great care and respect.
The hotel stay at pahalgam was horrible no elevators, room was not at all clean, the hotel was not up to the mark and the restaurant also was very bad they didnt have the most of the food items as per their menu. The houseboat at srinagar was ok.
Secondly...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — discounts denied [Resolved]

 Manobendra Roy on Nov 9, 2017
Dear team cox and kings,

I col manobendra roy has booked a package deal for indo china for departure date on 04 feb 20018. My id is 870539. I booked on the said duniya dekho package on 11 october 2017 at salt lake branch kolkata.

I now regret to state that on around two weeks after when i spoke to an executive at park street branch, i was informed that i'm eligible for another additional rs 2000/- as discount. I immediately went to the salt lake branch where i booked... But to my utter dismay was told a blatant lie that i never asked for any additional discounts.
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — refund of cancelled tour cost of 224031 [Resolved]

 Sudhir D Barma on Nov 8, 2017
I> for treasures of europe tour we five persons deposited rs 20000/ in cheque as booking amount at cox and kings local office, agartala, tripura.

Ii > for uk visa we went to kolkata by flight and faced interview at u. K. Visa office kolkata on 30.06.2017

Iii >we came back home by flight to agartala and waited for the next call for schengen visa of european countries scheduled for the tour.

Iv >the tour programme was cancelled by the cox and kings and we were offered the american sojourn 10days/9 nights usa tour for 22nd august 2017.

V >...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Cox & Kings India — mental harassment and not providing refund [Resolved]

 Ravish dhingra on Nov 7, 2017
Dear sir

My name is sahil dhingra we had booked services through cox and kings for bali. They literally delayed the package for more than 20 days and every time this company employees used to haress me. We had deposited 90000 rs in the company for flight bookings

Now after 20 days of repeated harassment we shifted to other company and booked the rest of the package. Now the flight cost which they told me was 78000. They are denying now to refund my 12000 rs

This company is literally harassing customers not giving proper service and then also deducting...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — charged for services not provided

 Pooja Mohta on Nov 6, 2017
Booked tailor made trip in sydney which included hotel, airport pickup and drop and sightseeing at 30000. Now starting date was 24 oct 2017,. When i reached australia, in 26 oct this company write a mail that they are not confirmed with the sight seeing activity, my total primise was to visit the place i was booked for, at last they cancelled, as all the money was payed to them for my journey i could not go ahead, now when i come back and ask for refund they are providing me with 3700 as refund, pl help...
Complaint comments  Read comments [2]Complaint category Travel Agents

Cox & Kings India — worst experience

 dinesh dankhara on Oct 28, 2017
Sir.
Recently i had been to egypt with my family through your egyptian sojourn. I had tried to book through toll free no. And redirected to ahmedabad office. I had encountered problems from booking to the end of tour. Firstly i had received receipt of money paid after multiple calls and sms es. Sales agent manish kothari was difficult to contact and not replying to any questions and queries. Than i didn't get tour progamme till last 3 days of departure. Even i got just 2 bags instead of 3 persons of my family for whom i booked tour.
I was told that we had non stop flight to and fro...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Cox & Kings India — refund issues

 shravanharish on Oct 27, 2017
We, three people, had booked a trip to thailand last month through the chennai office and had paid the full amount (Around rs. 150000) for the same. But we had to cancel the trip at the last minute as one of the members got infected with dengue and was admitted to the hospital.
Cox and kings did not return a single penny to us; neither did they offer us the choice of proceeding with the trip within a year taking the flight fare additionally.
I can understand the ticket fares are not refundable. But they should have at least paid us back the amount meant for accommodation and other...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Recently Discussed

1 days ago
Cox & Kings India
cheat - cox and kings
7 days ago
Cox & Kings India
bad service and careless behavior messed up our hong kong trip
7 days ago
Cox & Kings India
hongkong, macau, shenzhen trip 23rd december 2017
13 days ago
Cox & Kings India
not keeping the promise.
15 days ago
Cox & Kings India
lost of currency 900 dollars during tour

Featured Complaints

www.bdomains.com