Cox & Kings India Customer Care
Cox & Kings India Ltd.
Customer satisfaction rating: 58%
Submit a Complaint
152
COMPLAINTS

Cox & Kings India Customer Care

Cox & Kings India Ltd.

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Address
Turner Morrison Building, 16 Bank Street, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
19
down
4


Fax:
Fax:
+91 11 2617 7373
[New Delhi]
+91 11 2331 7373
[New Delhi]
+91 33 4018 3683
[Kolkata]
+91 14 1222 1236
[Jaipur]
+91 22 2270 9161
[Mumbai]
+91 44 2836 5902
[Chennai]
+91 83 2664 2509
[Goa]
+91 40 6682 4

Additional info
Ahmedabad
20/21, Sanskar Complex, Next to Ketav Petrol Pump, Polytechnic Road, Ambawadi, Ahmedabad 380015
Tel:
+91 79 2656 0444
+91 79 4000 1444
+91 79 4000 1402
+91 79 4000 1403
+91 79 4000 1405
Fax:
+91 79 4000 1400

Kochi
Darragh Smail Chambers, 39/6822, 1st Floor, M.G. Road, Ravipuram, Kochi 682015
Tel:
+91 48 4235 0973
+91 48 4235 0974
+91 48 4238 0581
+91 48 4238 0582
+91 48 4422 0422
Fax:
+91 48 4236 0151

Bangalore
No. 22, BMH Complex, K.H. Road, Bangalore 560027
Tel:
+91 80 2223 9192
+91 80 2207 1000
+91 80 2224 2350
+91 80 4906 1000
Fax:
+91 80 2223 8911

Hyderabad
Anam Plaza, MCH 8-2-618, Road No. 11, Lane Opp. to Care Hospital, Banjara Hills, Hyderabad 500034
Tel:
+91 40 4477 4000
+91 40 6666 7666
+91 40 6666 7667
+91 40 6666 7668
Fax:
+91 40 6682 4947

Goa
502, Kamat Towers, EDC Complex, Patto Plaza, Panaji, Goa 403001
Tel:
+91 83 2243 8778
+91 83 2243 8779
+91 83 2243 8780
+91 83 2243 8781
+91 83 2665 2155
+91 83 2665 2167
Fax:
+91 83 2664 2509

Chennai
Karuna Corner 10, Spur Tank Road, Chetpet, Chennai 600031
Tel:
+91 44 2820 9500
+91 44 2836 3000
Fax:
+91 44 2836 5902

Mumbai
Turner Morrison Building, 16 Bank Street, Fort Mumbai 400001
Tel:
+91 22 2270 9100
Fax:
+91 22 2270 9161

Mumbai
Vaman Centre, Makwana Rd, Marol, Andheri-E, Mumbai 400059
Tel:
+91 22 6196 8888

Jaipur
Tirathraj Apartment, Ground Floor, Jacob Road, Civil Lines, Jaipur 302006 (Rajasthan)
Tel:
+91 14 1222 0060
+91 14 1222 0061
+91 14 1321 1533
+91 14 1222 2560
+91 14 1222 2565
Fax:
+91 14 1222 1236

Kolkata
6, Little Russel Street, Kankaria Estate, Gr. Floor, Kolkata 700071
Tel:
+91 33 4018 3600
+91 33 2255 2600
Fax:
+91 33 4018 3683

New Delhi
Alps Building (Central Block), Ground Floor, 56 Janpath, New Delhi 110001
Tel:
+91 11 2373 8811
+91 11 4129 7900
Fax:
+91 11 2331 7373

New Delhi
Block A & B, Kamal Cinema Commercial Complex, Safdarjung Enclave, New Delhi 110029
Tel:
+91 11 2676 7900
+91 11 2676 8811
Fax:
+91 11 2617 7373

View More Information...

Customer satisfaction rating
58%
Complaints
152
Pending
11
Resolved
85
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Cox & Kings India related photos (8)

Cox & Kings India Complaints & Reviews

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Cox & Kings India — wrong visa document submission

 adit_mantri on Jul 17, 2017
Cox n kings was our travel agent for switzerland which me and my wife had planned for august 13th, 2017.

We had given visa inerview in mumbai but our visa got rejected.

After a week, i was shocked to see the reason for rejection was that the travel dates, hotel details and return details were not submitted. No itinerary was submitted.

It was a total waste of time and money. It was sole responsibiltiy of cox n kings to submit the documents but they failed to do so.
Aslo reapplying for visa charges was around rs.14, 000/person + travel charges to...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — last minute rescheduling and threat of trip cancellation and not refunding visa costs for their fault

 hemaxlri08 on Jul 17, 2017
Reference number: 789017
We first enquired about the “european highlights summer 2017” package in may 2017. We were quite excited about this tour and we confirmed our reservation on 17th may by paying rs 3000 for me and my husband. As a family, we take our annual vacation every year and go for one of the international tours. This would have been our 3rd trip to europe and we were very excited about the offer as it was a budgeted tour covering eastern europe and we were excited to travel cox and kings as like everybody else we were expecting professional conduct and management of tour...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — complain for over all poor service by tour manager third clas hotels & food

 amit khati on Jul 16, 2017
I was complain at 3rd june 2017 as per bellow...

I am amit khatri from ahmedabad. I m on a tour to paris and swizerland. My tour manage name is mr. Avinash kittur. First day was our paris we reached in afternoon and other tour members came at night. We went for dinner, food was worst. Second day, lunch and dinner was almost same. Our paris hotel was not upto the mark.
> even the rooms stink badly. When we asked for the towel, the receptionist told to get from the reception. The tour manager is very rude. He don't know how to talk with children and elders. We are not satisfied...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Concerns over Booking Id 752789 // Super Saver Kashmir Ex Mumbai - 06 Nights / 07 Days

 Manish on Jul 8, 2017
I had booked Super Saver Kashmir Ex Mumbai tour through booking id 752789 for a group of six persons. It was a really horrible and nightmare that we had traveled with CoxandKings. Our pain started after booking itself because reach out to your concern person was nightmare and no single point of contact had been assigned. Nobody was interested to resolve an issue instead of forwarding from one person to another. It was clearly mentioned that I was made this booking as a group of six persons but when our sight seeing started at Srinagar, we were clubbed with four other travelers as a group by your...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Marvels/disasters of europe

 yadnesh wagh on Jul 7, 2017
This complaint is with reference to our Paris experience during Marvels of Europe tour from 19th to 26th June. Please remove Paris from itinerary as we don't have a single memory of Paris except Eiffel Tower due to below mentioned blunders done by C&K.

1. After reaching Airport on first day we were made to wait 1.5 hours in the coach and that too without AC on in 37 degree temperature.

2. Despite a 1 night halt in Muscat on 1st day we reached our hotel at 12:30 AM in Chartes which was almost 2.5 hours journey from Paris.

3. The dinner was provided...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — No transparency in refund policy.

 k@balaji on Jul 1, 2017
My daughter and myself had booked for a 'Tailor-made Package' to Paris and Barcelona, through Cox and Kings. It was called the Europe Tailor Made Package, and the duration was 7 nights/ 8 days. The commencement of the tour was from 10 May 2017, from KIAL Bengaluru.

The package cost me Rs 3, 86, 000/- .

On the 9th of May, in the afternoon, I began experiencing some vomiting and stomach upset symptoms. However, I managed to carry on with medication. Since the flight was in the early hours of the 10th, we reached the airport at about 1 am.

After baggage...
Complaint comments  Read comments [2]Complaint category Travel Agents

Cox & Kings India — Deficiency in services and not giving refund

 Mitesh Kachchhi on Jun 27, 2017
I mr. Mitesh jayantibhai kachchhi, had done booking with cox and kings under booking ref : 757636 tour : eastern whirl europe - summer for travel date : 19 may 2017, along with my brother (Mr. Tushar kachchhi) and 6 other friends (Mr. Parag rawoot, mrs. Prathvi rawoot, mr. Rajesh tandel, mrs tejal tandel, mr. Mit tandel and mr. Prashant kambli). As per the schedule confirmed by cox and kings, i had paid the entire tour cost amounting to rs. 84750/-.in addition to this i had also spent rs. 3226/- towards flight ticket from mumbai to delhi as the tour pick point was delhi. As conveyed by tour coordinator...
Complaint comments  Read comments [3]Complaint category Travel Agents

Cox & Kings India — Refund not recd

 Raj987654321 on Jun 25, 2017
My refund of rs.12000 appx still not recd for tickets cancelled from mumbai to delhi on 3rd june 2017, despite of many many reminders sent by me to akshita dubey of cox and kings, delhi office cox, neither she is replying.
At the time of cancelling the tickets jet airways representative told me that i will be getting refund of rs.12000 appx on 3 tickets, but the refund will be recd by me from cox and kings as the tickets were booked through them.
Since then i m reminding akshita dubey for the same but neither she has refunded my money nor replying to me.
Sending legal notice...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — Himachal tour [Resolved]

 Amisha Babaria on Jun 16, 2017
This is with regard to the scenic himachal tour from 10th may to 18th may taken by me and my family.
Overall hotels provided were not up to the mark and much below the standard assured to us from a reputed company like yours.
I would like to bring forth the following specific issues in the hotels provided by you:
1. Hotel surya, shimla : we were provided accommodation for two family suites for our two night stay in shimla. Let me bring to your attention that one family suite can accommodate 4 people, hence booking for one family suite would suffice.
As per the hotel voucher...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — Marvels of europe - 12th june ex delhi

 Eysha Marysha on Jun 16, 2017
So me and my mother along with many other people had booked the tour marvels of europe tour which was supposed to depart from new delhi ok the 12th of june. Later we were informed that the tour will start from 11th. The tour was supposed to last till 18th and me made leave requirements accordingly. Our visa applications were filed on emirates tickets. Much later, post arrival of visa, we were informed that we will not be flying emirates we will be flying oman airways (Which is a pretty pathetic flight). The tickets were not made available to us till 3 days before the tour. And that is when we realised...
Complaint comments  Read comments [1]Complaint category Tax Services

Coxandkings — North east tour poor arrangement for money we paid [Resolved]

 sene03 on Jun 6, 2017
Hi team,

We had north east tour on 28th april to may 04 in cox and king (Individual tour package) and this was the very worst trip ever in my life.

My worst thing is we trust cox & king for good quality but we face very worst arrangement and journey.

The three important thing that need to take care is accommodation, cab and food but we face problem in all item

Cab:
A) in day 2, one of the itenery baba mandir was cancelled on that day due to rain so we ask driver to drop in mg road (City center) but he dropped us in the middle...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — No resolution on customer complaints/feedback... Very unprofessional [Resolved]

 Shakun Talwar on Jun 5, 2017
Its been almost 3-4 weeks now that i logged a complaint against cox and kings and haven't heard anything from anyone from the company. This shows how important customer is to them. Your feedback and experience has actually no meaning for them and that's quite evident from this company's ignorant attitude.

This is the brief on my complaint:
My quotation got corrected or revised after i paid my initial money. We are a group of 10 people and now we have no choice and have to travel by them only. Because of their internal processes they are penalising the customer by charging...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Cox & Kings India — My pre booked tour got cancelled "suddenly" [Resolved]

 Vijay Soun on Jun 2, 2017
Booking id 745743

I have booked the tour from one of your franchisee in jaipur, india. Rajendra singh
Store manager - franchisee

Cox & kings limited
Opp. Nayapura police station, kota (Rajasthan) pin: 324001 ;
: 0744- 2320010
: 8233930939/9887130003

: rajendrasingh. Rathore@ coxandkings.com website: www.coxandkings.com

I am still in my shock since the time i got a call from one of your operators mentioning my tour to greece got cancelled... Are you serious??? Or creakingly kidding with me. I have all sorts...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Super saver bhutan tour between may 10- may 17 [Resolved]

 Shru19@gmail.om on May 29, 2017
1. We booked our cox and kings tour for bhutan (May 10-17) on march 31st with 40, 000 rs transferred with neft. As it was the last day of the financial year, there was a slight delay and the transfer happened on april 5th. However, there was a miscommunication between their bank and them and instead of resolving the issue quickly, they let us take care of the issue which didnt get resolved till 8th may (More than a month) when i had to mail rbi and ask them to help resolve the issue. The pre sale executives, refused to send us any information related to the trip till the full payment was made which...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Voyage of asia tour package [Resolved]

 Anupreet Khanna on May 24, 2017
I booked voyage of asia tour package for my parents. Right from day one there were problems, 2days after booking i was asked for surchage as apparently suddenly airfare (Which a travel company was not aware off) had gone up.. Different figures were quoted 3478 initially on my protesting they raised the surcharge to 5000 pp and agreed to pay 50% of cost
A few days later they come back and say we (C&k) have provided you wrong costing!
Facts
1) most organization have software packages, manual error is limited
2) checks in place should have been valudated by supervisor/accounts
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — International holidays plan [Resolved]

 Mangal kishore on May 22, 2017
We took a family package and the deal was finalised on 2/5/2017.Before finalising the deal we made clear with them that in 1 out of our 4 passports there is an error that in the coloumn of gender it is written male instead of female and asked them that do we shall have problem regarding this? Then they mentioned that we'll do everything, don't take any tension because of this, we'll take the responsiblity and then we finalised deal with them.Today dated 22/5/2017, we had appointment in visa office, there our files were rejected because pf the agent and we were sent back. Our tour programme was cancelled&...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — Booking id 750218 amita tagare & renu swamy to bhutan travel date 10th may 2017 [Resolved]

 Renu Swamy on May 22, 2017
Dear sir,
Brand cox & kings, tempting or say inviting big promises and advertisements made me opt for a vacation thru your company to bhutan on 10th may. Initially asking for booking amount then start blackmailing in shadow of forfeiting the booking amount, no one is there for some responsible behavior, worst experience traveling with cox n kings, never refer any one for this company
But the worst experience and almost ruined my vacation. Never will suggest your company to anyone to take a vacation. Most unprofessional staff that any travel company can have. The culprits in crime...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Cheating customers.. Beware

 Shakun Talwar on May 22, 2017
This is my first and last experience with this cox n kings company. I am a frequent traveler and have never come across such incident ever. They provided misleading information earlier and despite of sharing complete traveller details earlier, they revised their cost quotation post making the initial payment. They raised their package cost once I made the part payment whereas they had the entire information of all the passengers travelling well before hand. Now I am left with no choice but to travel as I do not have any time or energy left to go to other vendor and get my tour designed. We are a...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Cox & Kings India — Negligence and cheating customers

 Rajrupa Bose on May 19, 2017
When I decide to go for an agency's service, I am putting two things on it- my money and my trust. In my case, I lost my money and my trust was simultaneously broken because of the negligence and amateurish behaviour of your travel agency. When I went to your Salt Lake City, Kolkata branch for my Europe trip along with my family, I had just put 3 constraints for my customised tour-the no. of days I am willing to spend on the trip, the places I am willing to go and my budget for the trip. Accordingly, I was given a plan and told to deposit the money immediately. My trip was scheduled to start from...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Misconduct of tour manager of cox n kings

 Poulamij on May 15, 2017
I went for europe discovery tour in 2017. I had very bad experience with this tourism. At some point i was confused that i travelled here for relaxation or being continuously harassed and threatened by manager (Almohan britto). He was very uncooperative with everyone. If anyone asked for any queries, he stopped us by saying the insulting word irrespective of age. He made everyone frightened in whole tour.in this way he was trying to shut everyones mouth so that he could be free from any problems of us. One of the incident which made me horrified. I told manager that i wanted to meet one of my relative...
Complaint comments  Read comments Complaint category Travel & Vacations

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