Cox & Kings India Customer Care
Cox & Kings India Ltd.
Customer satisfaction rating: 52%
Submit a Complaint
128
COMPLAINTS

Cox & Kings India Customer Care

Cox & Kings India Ltd.

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Address
Turner Morrison Building, 16 Bank Street, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
10
down
0


Fax:
Fax:
+91 11 2617 7373
[New Delhi]
+91 11 2331 7373
[New Delhi]
+91 33 4018 3683
[Kolkata]
+91 14 1222 1236
[Jaipur]
+91 22 2270 9161
[Mumbai]
+91 44 2836 5902
[Chennai]
+91 83 2664 2509
[Goa]
+91 40 6682 4

Additional info
Ahmedabad
20/21, Sanskar Complex, Next to Ketav Petrol Pump, Polytechnic Road, Ambawadi, Ahmedabad 380015
Tel:
+91 79 2656 0444
+91 79 4000 1444
+91 79 4000 1402
+91 79 4000 1403
+91 79 4000 1405
Fax:
+91 79 4000 1400

Kochi
Darragh Smail Chambers, 39/6822, 1st Floor, M.G. Road, Ravipuram, Kochi 682015
Tel:
+91 48 4235 0973
+91 48 4235 0974
+91 48 4238 0581
+91 48 4238 0582
+91 48 4422 0422
Fax:
+91 48 4236 0151

Bangalore
No. 22, BMH Complex, K.H. Road, Bangalore 560027
Tel:
+91 80 2223 9192
+91 80 2207 1000
+91 80 2224 2350
+91 80 4906 1000
Fax:
+91 80 2223 8911

Hyderabad
Anam Plaza, MCH 8-2-618, Road No. 11, Lane Opp. to Care Hospital, Banjara Hills, Hyderabad 500034
Tel:
+91 40 4477 4000
+91 40 6666 7666
+91 40 6666 7667
+91 40 6666 7668
Fax:
+91 40 6682 4947

Goa
502, Kamat Towers, EDC Complex, Patto Plaza, Panaji, Goa 403001
Tel:
+91 83 2243 8778
+91 83 2243 8779
+91 83 2243 8780
+91 83 2243 8781
+91 83 2665 2155
+91 83 2665 2167
Fax:
+91 83 2664 2509

Chennai
Karuna Corner 10, Spur Tank Road, Chetpet, Chennai 600031
Tel:
+91 44 2820 9500
+91 44 2836 3000
Fax:
+91 44 2836 5902

Mumbai
Turner Morrison Building, 16 Bank Street, Fort Mumbai 400001
Tel:
+91 22 2270 9100
Fax:
+91 22 2270 9161

Mumbai
Vaman Centre, Makwana Rd, Marol, Andheri-E, Mumbai 400059
Tel:
+91 22 6196 8888

Jaipur
Tirathraj Apartment, Ground Floor, Jacob Road, Civil Lines, Jaipur 302006 (Rajasthan)
Tel:
+91 14 1222 0060
+91 14 1222 0061
+91 14 1321 1533
+91 14 1222 2560
+91 14 1222 2565
Fax:
+91 14 1222 1236

Kolkata
6, Little Russel Street, Kankaria Estate, Gr. Floor, Kolkata 700071
Tel:
+91 33 4018 3600
+91 33 2255 2600
Fax:
+91 33 4018 3683

New Delhi
Alps Building (Central Block), Ground Floor, 56 Janpath, New Delhi 110001
Tel:
+91 11 2373 8811
+91 11 4129 7900
Fax:
+91 11 2331 7373

New Delhi
Block A & B, Kamal Cinema Commercial Complex, Safdarjung Enclave, New Delhi 110029
Tel:
+91 11 2676 7900
+91 11 2676 8811
Fax:
+91 11 2617 7373

View More Information...

Customer satisfaction rating
52%
Complaints
128
Pending
70
Resolved
65
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Cox & Kings India related photos (3)

Cox & Kings India Customer Care related pictures (3)

Cox & Kings India Complaints & Reviews

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Cox & Kings India — Complete rubbish services [Resolved]

 Khushali Vora on Apr 15, 2017
This is my second experience with Cox and Kings located at Spur Tank road, Chetpet, Chennai . I must say that this is a complete horrible experience. Nobody answers calls and i have submitted my passport to them . Its been a complete nightmare as they don't inform you or update you with anything. They take their customers to be granted and yell at them when they are asked for any questions. Its a complete unprofessional behaviour by Mr.Nakeeran and the entire team that deals with our travels and visa procedure.

I would highly suggest anyone to avoid Cox and Kings ....
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Unprofessional customer handling

 Rajni Parashar on Apr 7, 2017
Never use Cox and Kings services, its a complete waste of time and money, people are completely unprofessional and cut corners in all job responsibilities.

I have personally called cox and kings atleast 6 times in past 3 days and have waited for someone to respond everytime. For two times I got through I spoke to Mohamad and Sandeep Mukherjee, absolutely useless people cox and kings hire. I have to say, your company is the most unprofessional company I have come across. Absolutely no ownership of the clients requests. I have been knocked off at the payment gateway and needed some...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Services by cox and kings

 nagori1612 on Apr 4, 2017
I have recently booked eastern whirlwind for 5th may 2017, I was informed to come with documents to pune office on reaching on saturday i was informed to bring all document by monday and just for verification i was called so unnecessary it was waste of time with my wife going all the way to office. There i was informed to prepare covering letter and that for visa i would have to go to mumbai . Then today i suddenly got sms that my visa is due for process on 6th april without my consent date and time was taken. When i received call again i was informed that i will have to go to mumbai for visa. When...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Harassment & Fraud deal by, C & K Salt Lake WB office

 Priyajit Garai on Apr 4, 2017
Dear,
This was my first experience to deal with Cox & Kings and may be the last one. I had shortlisted Cox & Kings and Thomas Cook for International Trip and made C & K final for my Honeymoon trip. I had booked for Marvels of Europe trip from Saltlake, West Bengal Office on December 16. I choose the date for April 2017 first week as per your schedule date. I was attended by Executive Adrija. Once booking done, next date when I went for next part payment, and after making the payment done, I am being inform that the tour of April first date is already booked, Adrija was totally unknown as...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Penalty charges for visa rejection of inr 25000 per person [Resolved]

 sabrinasarosh on Mar 24, 2017
I would like to lodge a complaint against cox & kings india. I booked a vacation for myself and my family (Wife & daughter) to europe (Package - european glimpse summer 2017) with cox & kings in the month of january 2017.
I paid a booking amount of inr 9000 by cheque. The total tour cost per person was inr 162061. The travel date was 5th may 2017. On 9th feb i made another payment of inr 124500 to cox & kings.
We went for our schengen visa interview on 8th of march. On 9th march we were informed by the representative at cox & kings that our visa application has been rejected. We...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Malaysia package

 vijeydeepan on Mar 24, 2017
I have taken a package for Langkawi and Genting Highland
I was the one who selected cox and Kings for our tour. I went with two of my friends but the package and the services was not at all satisfied. I have travelled to many countries but this is the worst service i have ever seen. Before going i had good hope on cox but after taking a package i felt very bad of their service.
They are good canvasing but worst in service. Before paying the cash be very very careful after paying we cant question them at all....
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Hidden cost was charged

 drthazra on Feb 28, 2017
I with my wife and my son traveled to Singapore and Malaysia

(Booking Id -- 660427, booking date Aug 2016. Voyage Of Asia - Winter 2016 tour dated 25th December 2016.)

Our tour package includes all even tip of coach and guide.That implies rips ( gratuity) what ever, it is included.As the payment and agreement I did In August 2016 .So Cox and Kings has to deal with any such situations which is not mentioned in exclusion criteria.Before journey your people told us about the gratuity for cruise personal..Why should we be charge by Star Cruise during the tour.
...
Complaint comments  Read comments Complaint category Travel Agents

Cox And Kings — Complaint against Singapore guide Mr. Gail Singh Badge no 0331

 Mustafahk on Feb 17, 2017
We would like to report bad experience we had while dealing with Mr. Gail Singh Badge no 0331 during Singapore trip arranged through Cox & Kings. (Oriental Gateway on 10th Feb. 2017)

We had booked universal studio trip through Cox & Kings which included hotel transfers. Mr Gail Singh was our guide during that trip. Cox and Kings Tour manager never accompanied us in this trip even though the group size was about 25). He picked us from the hotel in the morning and was supposed to drop us back to the hotel in the evening. The meeting point for return was at the entrance of the studio...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Refund not processed for a month [Resolved]

 Amak on Feb 15, 2017
COX & KINGS LIMITED
REFERENCE: MAURITIUS // 1411897

We have been following up for our refund of 39000 INR for a month now & there is no response at all to our emails.

And this after having made a purchase of Rs 2.6 lakh from them on tickets and insurance. There is just no response from the company. We keep following up with the sales executive Karan Dsouza but to no avail. We are very disappointed....
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Addition of charge (money) as Gratuaty(tips) for Cruise personals at the last moments after full payments [Resolved]

 drthazra on Feb 10, 2017
I have booked Cox and kings Voyage of Asia 9 days/ 8 nights tours (Kuala Lumpur * Superstar Gemini* Singapore ) group tour with my wife, Mrs Malabika Hazra and my son Tamaghna Hazra at Cox and Kings Kolkata, 6 Little Russel Street Kolkata 700017, West Bengal. As per the Itinerary, Tips of Drivers and guides are included in inclusion creteria ( i.e included in the package money). I paid the first amount on 18 Aug 2016 of Rs 49000/ By cheque from UBI cheque no 197929 (receipt no 18082016NeYwRc) and cash 50000/-.(receipt no 18082016 dLdCz) There was no mention of Gratuity( compulsory tips) for Cruise...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Bad planning [Resolved]

 vjay005 on Jan 25, 2017
We booked Thailand trip planned by agent Bhavin shingane and his boss. But time difference between Bangkok and pattaya flight was 1and half hours. We supposed to land at Bangkok at 7 but we reached half an hour late so pattaya flight timing was 8.10 and we had to do immigration thing there. He said it will take 10 to 20 minutes or you can pay extra for fast immigration but no fast immigration service on that day and in normal immigration procedure, there were about 300 peoples waiting for visa and so we miss our flight, then he arranged 12.30 flight but our flight which we missed was connected so...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Refund of discounted amount [Resolved]

 vasudha. karhadkar@gmail.com on Jan 23, 2017
I had booked for a tour package for orissa for december 2016 for which the company had given a written commitment of discount, if paid through SBIbank, the refund as per the sales person was to be deposited in my account after 7 days from tour ending date.
Inspite of sending repeated mails to all concerned & providing all the proofs no action has been taken till date on the same & now their is not any response to the mail from the executives whether any action is taken on the same at all....
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Currency Exchange [Resolved]

 saurabhscmg on Jan 6, 2017
This is my first tour with Cox & Kings. Honestly starting to till now totally unsatisfied with your representative (Cox & Kings, Jhansi). All your commitment changed after bookings.
I also exchange money through cox & kings, and after Thailand journey i balanced 20, 000 Thai B on card. And I submit the card to cox & Kings, Jhansi as on 5/12/16 but till now I didn't get transfer money.
Really i never suggest any one to go through Cox & Kings.
Very bad services

Saurabh Agrawal
7619975100
8299375100...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — No reversal of visa amount even when services not availed [Resolved]

 Aagam Shah on Jan 5, 2017
It has been a long time and I've been continuously reminding your executives for my visa amount(Rs.7200) which has been being promised everytime I call Mr. Kailash Sakhare as it is being processed and will receive it within 2-3 days. It has been more than 6 months to the trip now and I haven't received any detail from your company. Lately, the company executives have also stopped reverting to the complaints. I come from a family of a very reputed lawyer and would kindly like to escalate the matter if the company executives have stopped caring about the same amount. I would like to have your senior...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — OCI Application

 tandonruchi9 on Dec 19, 2016
I filed an OCI application paid all required fees & submitted documents. Cox and Kings rejected my application while my parallel application for Renunciation was in progress. Even the customer service confirmed this was NOT supposed to be done but despite several emails and attempt to escalate there has been no action. I have filed a complaint with the Minister of External affairs as well and requested in person appointment with Consulate General of India @ San Francisco.

This is harrasment and I have no means to visit my parents next month even though I applied and provided all...
Complaint comments  Read comments Complaint category Citizenship & Immigration

Cox & Kings India — Payment 5 star service 3 star [Resolved]

 Amit N Ratika Verma on Dec 17, 2016
I booked a package to Andaman ex port Blair from Cox n kings Hyderabad. I was charged almost 40, 000/- per person for a 5 star package with promise that facilities will be much more than their standard package. The hotel were changed at last minute and I was told that the new hotels are also as good. When I landed in port Blair I realised that I had been lied to. Also the booking for the ferry to havelock was badly managed and the local rep of Cox and kings treated me like a normal package there was no five star treatment. It got worse in havelock where I had to pay extra 10, 000/- for a ocean view...
Complaint comments  Read comments Complaint category Products & Services

Cox & Kings India — Fraudulent and Apathetic Behaviour by Cox and Kings [Resolved]

 Sannair.nr on Dec 7, 2016
Dear Sir/Madam,

I have been trying to book a holiday package with Cox and Kings and have been shocked by the apathetic, callous and frankly outright fraudulent attitude of Cox and Kings staff/representatives.

I had sent an enquiry for my trip on 28th of November and promptly received a response from your executive, a Ms. Nikita Jawkar. She made regular follow up calls to sell me the package proposed. I was fairly happy with the itinerary that was sent however, was not happy with one particular Hotel and made this clear to Nikita. I had communicated the same to her...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — Negligent and irresponsible behaviour of cox and kings [Resolved]

 Bosekiran Bosekiran on Dec 3, 2016
I applied tourist visa package from cox and kings banjarahills hyderabad. For 5 days four nights package which is given large publicity by cox and kings. Our visa was refused at us counsulate hyderabad. The visa officer was laughing at us for choosing short package and he bluntly rejected with out asking any questions. I am govt employ and senior officer which is very insulting for me. Same was expressed with cox and kings staff. The staff with negligent manner answered that to travel usa it will take 16 hours of journey To reach usa. And blaming me to choose that packageWith fraud packages there...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Irresponsible behaviour of pranab kumar dutta, senior executive, cox and kings, kolkata [Resolved]

 vidya.com on Nov 15, 2016
.We are overseas educational consultancy. Please note that we have given a money transfer for one of our student who has to send fees in Bangladesh. We have emailed him all the details but still the transaction has been done in a wrong way. when we called him he said that he did not received any email though we have forwarded the email . We have proof of the same. Even if he doesn't received any email he should have called us and confirm the same rather than doing the transfer from the wrong account. We have face serious issue and even her application got cancelled. Though we are not going to do...
Complaint comments  Read comments [1]Complaint category Business & Finances

Cox & Kings India — Service [Resolved]

 Pratik Upadhayay on Nov 3, 2016
Hi I have booked for a Bhutan tour based on itenary provided by your office and booked flight tickets on my own to match the schedule, to my surprise after i paid booking amount the itenary is changed and excluding important places to see, when i complain i am being told u can get the booking amount back and since flight tickets i have booked its my problem, so unprofessional and unethical behavior and customer high handleness is highly regretted. I am now left with no option and they are like do whatever u want...
Complaint comments  Read comments Complaint category Travel & Vacations

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