Cox & Kings India Customer Care
Cox & Kings India Ltd.
Customer satisfaction rating: 51%
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117
COMPLAINTS

Cox & Kings India Customer Care

Cox & Kings India Ltd.

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Address
Turner Morrison Building, 16 Bank Street, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
6
0


Fax:
Fax:
+91 11 2617 7373
[New Delhi]
+91 11 2331 7373
[New Delhi]
+91 33 4018 3683
[Kolkata]
+91 14 1222 1236
[Jaipur]
+91 22 2270 9161
[Mumbai]
+91 44 2836 5902
[Chennai]
+91 83 2664 2509
[Goa]
+91 40 6682 4

Additional info
Contact Details

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Locations

Ahmedabad
20/21, Sanskar Complex, Next to Ketav Petrol Pump, Polytechnic Road, Ambawadi, Ahmedabad 380015
Tel:
+91 79 2656 0444
+91 79 4000 1444
+91 79 4000 1402
+91 79 4000 1403
+91 79 4000 1405
Fax:
+91 79 4000 1400

Kochi
Darragh Smail Chambers, 39/6822, 1st Floor, M.G. Road, Ravipuram, Kochi 682015
Tel:
+91 48 4235 0973
+91 48 4235 0974
+91 48 4238 0581
+91 48 4238 0582
+91 48 4422 0422
Fax:
+91 48 4236 0151

Bangalore
No. 22, BMH Complex, K.H. Road, Bangalore 560027
Tel:
+91 80 2223 9192
+91 80 2207 1000
+91 80 2224 2350
+91 80 4906 1000
Fax:
+91 80 2223 8911

Hyderabad
Anam Plaza, MCH 8-2-618, Road No. 11, Lane Opp. to Care Hospital, Banjara Hills, Hyderabad 500034
Tel:
+91 40 4477 4000
+91 40 6666 7666
+91 40 6666 7667
+91 40 6666 7668
Fax:
+91 40 6682 4947

Goa
502, Kamat Towers, EDC Complex, Patto Plaza, Panaji, Goa 403001
Tel:
+91 83 2243 8778
+91 83 2243 8779
+91 83 2243 8780
+91 83 2243 8781
+91 83 2665 2155
+91 83 2665 2167
Fax:
+91 83 2664 2509

Chennai
Karuna Corner 10, Spur Tank Road, Chetpet, Chennai 600031
Tel:
+91 44 2820 9500
+91 44 2836 3000
Fax:
+91 44 2836 5902

Mumbai
Turner Morrison Building, 16 Bank Street, Fort Mumbai 400001
Tel:
+91 22 2270 9100
Fax:
+91 22 2270 9161

Mumbai
Vaman Centre, Makwana Rd, Marol, Andheri-E, Mumbai 400059
Tel:
+91 22 6196 8888

Jaipur
Tirathraj Apartment, Ground Floor, Jacob Road, Civil Lines, Jaipur 302006 (Rajasthan)
Tel:
+91 14 1222 0060
+91 14 1222 0061
+91 14 1321 1533
+91 14 1222 2560
+91 14 1222 2565
Fax:
+91 14 1222 1236

Kolkata
6, Little Russel Street, Kankaria Estate, Gr. Floor, Kolkata 700071
Tel:
+91 33 4018 3600
+91 33 2255 2600
Fax:
+91 33 4018 3683

New Delhi
Alps Building (Central Block), Ground Floor, 56 Janpath, New Delhi 110001
Tel:
+91 11 2373 8811
+91 11 4129 7900
Fax:
+91 11 2331 7373

New Delhi
Block A & B, Kamal Cinema Commercial Complex, Safdarjung Enclave, New Delhi 110029
Tel:
+91 11 2676 7900
+91 11 2676 8811
Fax:
+91 11 2617 7373

View More Information...

Customer satisfaction rating
51%
Complaints
117
Pending
67
Resolved
57
Good news! We have a good connection with the company and they're good at resolving user complaints.

Cox & Kings India related photos (3)

Cox & Kings India Customer Care related pictures (3)

Cox & Kings India Complaints & Reviews

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Cox & Kings India — Refund of discounted amount

 vasudha. karhadkar@gmail.com on Jan 23, 2017
I had booked for a tour package for orissa for december 2016 for which the company had given a written commitment of discount, if paid through SBIbank, the refund as per the sales person was to be deposited in my account after 7 days from tour ending date.
Inspite of sending repeated mails to all concerned & providing all the proofs no action has been taken till date on the same & now their is not any response to the mail from the executives whether any action is taken on the same at all....
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Currency Exchange

 saurabhscmg on Jan 6, 2017
This is my first tour with Cox & Kings. Honestly starting to till now totally unsatisfied with your representative (Cox & Kings, Jhansi). All your commitment changed after bookings.
I also exchange money through cox & kings, and after Thailand journey i balanced 20, 000 Thai B on card. And I submit the card to cox & Kings, Jhansi as on 5/12/16 but till now I didn't get transfer money.
Really i never suggest any one to go through Cox & Kings.
Very bad services

Saurabh Agrawal
7619975100
8299375100...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — No reversal of visa amount even when services not availed

 Aagam Shah on Jan 5, 2017
It has been a long time and I've been continuously reminding your executives for my visa amount(Rs.7200) which has been being promised everytime I call Mr. Kailash Sakhare as it is being processed and will receive it within 2-3 days. It has been more than 6 months to the trip now and I haven't received any detail from your company. Lately, the company executives have also stopped reverting to the complaints. I come from a family of a very reputed lawyer and would kindly like to escalate the matter if the company executives have stopped caring about the same amount. I would like to have your senior...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — OCI Application

 tandonruchi9 on Dec 19, 2016
I filed an OCI application paid all required fees & submitted documents. Cox and Kings rejected my application while my parallel application for Renunciation was in progress. Even the customer service confirmed this was NOT supposed to be done but despite several emails and attempt to escalate there has been no action. I have filed a complaint with the Minister of External affairs as well and requested in person appointment with Consulate General of India @ San Francisco.

This is harrasment and I have no means to visit my parents next month even though I applied and provided all...
Complaint comments  Read comments Complaint category Citizenship & Immigration

Cox & Kings India — Payment 5 star service 3 star [Resolved]

 Amit N Ratika Verma on Dec 17, 2016
I booked a package to Andaman ex port Blair from Cox n kings Hyderabad. I was charged almost 40, 000/- per person for a 5 star package with promise that facilities will be much more than their standard package. The hotel were changed at last minute and I was told that the new hotels are also as good. When I landed in port Blair I realised that I had been lied to. Also the booking for the ferry to havelock was badly managed and the local rep of Cox and kings treated me like a normal package there was no five star treatment. It got worse in havelock where I had to pay extra 10, 000/- for a ocean view...
Complaint comments  Read comments Complaint category Products & Services

Cox & Kings India — Fraudulent and Apathetic Behaviour by Cox and Kings [Resolved]

 Sannair.nr on Dec 7, 2016
Dear Sir/Madam,

I have been trying to book a holiday package with Cox and Kings and have been shocked by the apathetic, callous and frankly outright fraudulent attitude of Cox and Kings staff/representatives.

I had sent an enquiry for my trip on 28th of November and promptly received a response from your executive, a Ms. Nikita Jawkar. She made regular follow up calls to sell me the package proposed. I was fairly happy with the itinerary that was sent however, was not happy with one particular Hotel and made this clear to Nikita. I had communicated the same to her...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — Negligent and irresponsible behaviour of cox and kings [Resolved]

 Bosekiran Bosekiran on Dec 3, 2016
I applied tourist visa package from cox and kings banjarahills hyderabad. For 5 days four nights package which is given large publicity by cox and kings. Our visa was refused at us counsulate hyderabad. The visa officer was laughing at us for choosing short package and he bluntly rejected with out asking any questions. I am govt employ and senior officer which is very insulting for me. Same was expressed with cox and kings staff. The staff with negligent manner answered that to travel usa it will take 16 hours of journey To reach usa. And blaming me to choose that packageWith fraud packages there...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Irresponsible behaviour of pranab kumar dutta, senior executive, cox and kings, kolkata [Resolved]

 vidya.com on Nov 15, 2016
.We are overseas educational consultancy. Please note that we have given a money transfer for one of our student who has to send fees in Bangladesh. We have emailed him all the details but still the transaction has been done in a wrong way. when we called him he said that he did not received any email though we have forwarded the email . We have proof of the same. Even if he doesn't received any email he should have called us and confirm the same rather than doing the transfer from the wrong account. We have face serious issue and even her application got cancelled. Though we are not going to do...
Complaint comments  Read comments [1]Complaint category Business & Finances

Cox & Kings India — Service [Resolved]

 Pratik Upadhayay on Nov 3, 2016
Hi I have booked for a Bhutan tour based on itenary provided by your office and booked flight tickets on my own to match the schedule, to my surprise after i paid booking amount the itenary is changed and excluding important places to see, when i complain i am being told u can get the booking amount back and since flight tickets i have booked its my problem, so unprofessional and unethical behavior and customer high handleness is highly regretted. I am now left with no option and they are like do whatever u want...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Left to fend for ourselves due time confusion of company [Resolved]

 KetanB on Oct 23, 2016
We. a group of 11 members(9 adults and 2 kids) have undertaken a trip to Singapore from 9th to 15 th oct 2016. The trasport arrangements were outsourced to a company Traveller DMC . This company handed over a itenary details with timings for pick up and drop for the 7 days in advance.(without any briefing ) . Thereafter on the 2nd day we were dropped at Universal studios with a verbal briefing by the driver of the vehicle Mr Doss to be available between 1900-1915 at the coach bay. He also gave us a written chit with the timings and Driver vickys number written, (I have attached the scanned copy...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Tot transparent in cancellation policy ...misleading customers [Resolved]

 pankajdubeyg on Oct 21, 2016
Hi Cox & Kings Team

Seems result is same, No communication and updates are there,

It is hight of negligence and lack of answerability towards your customer,

I need below details ASAP

1. Invoices against my payment till 10th of October 16,
2. Vouchers of Hotels and local activities, -Booking Vouchers( not delivered yet) and cancelation Vouchers,
2. Airline Booking and cancellation receipts

Till the time, i received only Air tickets, Visa and Insurance documents,

As i requested that pls align...
Complaint comments  Read comments [1]Complaint category Travel Agents

Cox & Kings India — Tour inconvenience [Resolved]

 bosebabu_n on Oct 15, 2016
I N. Bosu Babu ( Assistant Executive Engineer in AP state electricity department ) along with my wife have opted for Gangtok, darjeeling trip from 02-10-2016 to 08-10-16 by cox & Kings. I requested for inclusion of Nathula Pass as it was not there in the package. When it was denied by u I requested you to extend my tour for one more day (as reserve day to go for Nathula ) i.e. upto 09-10-2016 to go to Nathula and i paid an extra amount accordingly. During my trip ur staff informed me that, going for Nathula on a separate day is waste of time and it can be done on the same day when i visit Tsomgo...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Cox & Kings India — Took money and no tour, scenic europe-summer (booking# 627612) [Resolved]

 chandrakanth_i on Oct 5, 2016
I booked the scienic europe-summer-2016 ex chennai 15-may-2016 package on 21-mar-2016.
My booking id is 627612.

I paid the amount 1, 76, 000/- in payments of 6, 000+80, 000+90, 000 rupees.

We applied for visa on 11-apr-2016.
Unfortunately the french consulate rejected my visa.
The cox and kings visa related employee told me that for reapplying visa, no slots are present before the departure date of 15-may-2016.
So i opted for change in tour destination (As we are not getting europe tourist visa and i already paid money of 1, 76, 000/- rupees)
Complaint comments  Read comments Complaint category Travel & Vacations

Cox And Kings — Refund bcos of rejection in visa [Resolved]

 oxfordtech1 on Oct 4, 2016
I would like to bring your attention to an urgent matter of refund not being initiated even after cancellation of tour due to non issue of US visa.
My parents had booked US tour - gaurav yatra for 25 day in February and inspite of submitting all the documents and the advance amount, the visa application was made after some delay.

The consulate rejected the visa on the grounds that the documents of my parents didn't match with each other which i strongly believe was due to some error in filling by your office.

We were assured that in the eventuality of visa...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Slack service and blackmailing by your Patna center

 Akash Kushwani on Sep 17, 2016
We have been in talks for a US trip and it is taking ages for your team to formally mail the final itinerary even after verbal confirmation and deposit of 30% advance (approx). They are asking for full payment to even disclose the final itinerary . Also We are asking for a time commitment for providing the tickets and booking receipts/confirmations, but they insist on full payment citing company policy...
Complaint comments  Read comments Complaint category Travel & Vacations

Cox & Kings India — Worst Tour experience

 Ankit.Shukla26 on Sep 17, 2016
We had booked a tour to greece through cox and kings . The tour costed us a handsome amount of around 3.3 lac, pretty high for a good quality tour service . The bad experience started from booking a tour itself, the staff at cox and kings viman nagar pune were pretty lazy at first to reply on mail itself . I had to ask for updates two three times and then call them to get the things done . This could have been ignore if the quality of service and hotel which were offered were good . The quality of hotel offered was very poor, the standard package included 3 star hotels while when we reached there...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Booking of tour

 kamalkanya on Sep 7, 2016
I have booked two travelers for Fusion Europe and paid the booking amount of Rs 85, 000 on 18.08.2016. One of the traveler has got ill due to cardiac problem and was advised not to undertake journey . Immediately booking was cancelled on 28.08.2016 together all medical reports.
Cox & Kings told that cancellation was on account of medical ground full amount would be refunded . Now all of a sudden they have changed the track and and telling that you claim the refund from underwriter .
This is totally uncalled for, unethical and CHEAT by COX & KINGS...
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Poor service not as per itinerary [Resolved]

 tgpl on Aug 16, 2016
Ref : American Bonanza 13days/14 nights departure New Delhi 22nd July 2016.
Dear Sir
As per itinerary. on Day 1 we were promised illumination tour of Times Square but the promised tour did not take place. We were deprived of Times Square.
Day 1 after the tour Dinner was guaranteed. But no Dinner were provided and we had to sleep empty stomach.
In Washington DC we were promised guided tour. But the guides always came late and hence the tour could not be completed.
We request compensation to be provided to us for bad and poor service.

Thanking you
Complaint comments  Read comments Complaint category Travel Agents

Cox & Kings India — Website doesn't provide clear instructions/links not working/no email from them [Resolved]

 frustratedcustomer84 on Aug 15, 2016
Hi,
I have used cox and kings for the below services
1. Renew passport for my father
2. Renew passport for my husband
3. Renunciation form
4. Oci application

All the above services where a pain to complete. Passport renewal was hard until i filed for an oci which was the worst service.

They don't have clear instructions for any of their services. We have to dig into multiple threads and post by individuals who have used the service before to get a good understand. The links that they have on the website never works. Why provide links...
Complaint comments  Read comments Complaint category Passport Services

Cox & Kings India — Indian visa [Resolved]

 g8m on Aug 9, 2016
I have been without my passport for 30 days. I submitted an application through cox and kings and they have lost it completely. When i receive an email update, it is indecipherable. Calls to their call center are on hold for 1 hour plus and then they request that i wait for a resolution for 24/48 hours. Every person i speak to tells me a different story and no one knows where my application is

A formal investigation of their practices should be undertaken before more passports are lost (Or stolen.)...
Complaint comments  Read comments Complaint category Passport Services

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