[Resolved]  Ranjan Gas Agency, Sector 26, Noida — Unprofessional behaviour & Underweight gas cylinders

I have an Indane DBC connection from Ranjan Gas Agency in NOIDA. They have listed two landline telephone numbers for refill booking but either of the phones come busy or is left unattended. (telephone # 2551954, 2522071)

On the day of your luck, if the number gets answered, the attendants is very callous and unprofessional.

The cylinder delivery team at the agency is a bunch of goons as well. My cylinder doesn’t last us for more than 10-12 days. They carry spring balances to weigh the cylinders which I am sure can be manipulated to their advantage by suspicious wrist jerks that they are so adept at. They should ideally carry electronic weighing balance and not spring balance!

Whereas, a borrowed cylinder from my neighbors of a different agency of Bharat Petroleum lasts for almost 25 days.

I have tried several times to contact the concerned Area Manager from Indane but to my despair...have never been able to touch base with him.

Ranjan Gas should dedicate a mobile for refilling so that customers can sms their consumer number and save themselves from lot of inconvenience.

Each delivery boy should carry an electronic balance with himself.

I have tried several times to contact the proprietor of the gas agency, Mr. Ranjan Gupta, to seek redressal of my grievances but sadly I am not made to get through to him by the staff at his office in Sector 26!

What can be done...can anyone advice? Is anyone in Indane Management listening?

Pulin R. Shah
Consumer # 18715