[Resolved] Reader's Digest — Refund not received for cancelled subscription | |||
When ordering for a 1 yr subscription in their website, after enetring my bank details, the BILLDESK failed, and the transaction got hanged. On speaking to Reader's Digest Customer Care, they said they did not have any info of my order, however, they asked me to wait for 3-4 days to confirm it and re order if necessary.Until all these days I did not get any confirmation of both readers Digest and my credit card. So i went ahead for a fresh booking and got all my confirmations. Now after a week I checked my credit card bill, shocked to see i was billed twice. When speaking to Cust care, they confessed that there were 2 bookings in my name and will refund if i wanted. so I raised a formal request for the same on 9 Apr'11. on 10 Apr'11 they said it will take 5-6 days for refund. So i email them on 19 Apr'11, they replied saying refunds will be processed in a 'stipulated time'. When asked the same day on what the time line is, the Executive Cust Care Mr.Manish replied on 25th apr'11 saying it will 4-6weeks. How contradictory. Received an email today saying it will take me 3-4 weeks for refund and it will be a money order. WTF? That is like 2 months after cancellation. All communication are available as proof. Request who ever responsible to react and process the refund ASAP as its 6 weeks since I ordered for the first time. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
reader digest — online shopping
sir i order online reader diesest invoice no - rdcar[protected]dt 16/06/2010 on behalf of luckydraw scheme.but till now no information
no email no reciev reader diesest.
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reader digest — Order not received
I have purchased the “Extraordinary Uses for Ordinary Things” in my online shopping through your website. You have promised the free gift along with it, Rs 499/- is debited from my account. Till date I have not received the items.When I contact the company It say "due to some technical error at our end, the recent online orders are kept on hold and are expected to place the same in another 2 weeks of time". Pls. I request don't shop with them " Reader Digest" very bad service after debiting the amount, now it's we are at their mercy.