[Resolved]  Red Bus Online Ticketing Agency — Cancellation of Bus, however no refund

Hello,

I had booked an online ticket from Mumbai to Pune (boarding point Vashi)on the 5th of Dec 08 (travel date) - Tkt No. T90Q62704770.

Departure time (according to the Tkt was 6.30 PM). I waited for the Bus from 6.10 PM till 8 PM but the bus was nowhere in sight.

I started calling the Red bus executives at 6.40 PM on the their customer service cell at[protected],[protected]no. mentioned on the tkt) but to my surprise the numbers are invalid. Finally, at 6.45PM I tried the Hyderabad customer service number and spoke to an executive who told me that he would revert in 5 minutes. When, I did not hear from him till 7.05 PM, I called him again and was told the bus is cancelled. He gave me Raj National Travels (bus vendor's)number and asked me to get in touch with them directly for alternate arrangements.

Though I felt it was Red Bus's responsibility to call Raj National Travel, the Red Bus executive refused to help. I finally called Raj National Travels who did not know anything anout the bus being cancelled. According to them the bus had started from Borivilli but they had no idea where the bus would have reached at that time.
Being a lady, my idea of booking the ticket online was not to wait for long at the bus stand and reach Pune well in time (not late at night).
At 8 PM when I could not see any bus approaching, I was forced to take a cab/taxi to Pune since all Volvos/ Buses were fully booked (since it was Friday Evening).
Red Bus's terms & conditions claim that they are not responsible for any cancellations, however they should have helped me get an alternate bus. Also, they misinformed me about the cancellation since the Bus was very much operational (as per Raj National Travels)
On 8th Dec 08, I passed on this same feedback to Redbus online and have not heard from them since then.
I feel I deserve an apology from Red Bus for their poor service and also refund & reimbursement for my travel from Mumbai to Pune on the 5th of Dec 08.
Thanks