Red Bus Customer Care
Pilani Soft Labs Pvt. Ltd.
Customer satisfaction rating: 54%
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1745
COMPLAINTS

Red Bus Customer Care

Pilani Soft Labs Pvt. Ltd.

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Address
Domlur Layout, Karnataka
Bangalore
Bangalore District
Karnataka
India - 560071

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
240
down
127

Additional info
Ahmedabad
Office No-4, 5th Floor, Sapphire Business Center, Opp. Hotel Kanak Comfort, Ushmanpura, Ahmedabad - 380013
+91 79 3941 2345

Chennai
F7 - F14 , Sriji Majestic Complex, Omni Bus Terminus, Koyambedu, Chennai - 600107
+91 44 3941 2345

Coimbatore
No: 515A, 1st Floor, 1st Street, Gandhipuram, CBE - 12
+91 42 2421 2152

Delhi
#18/17, Basement, Dhaka House, Wea Karolbagh, New Delhi - 110005
+91 11 3941 2345

Ernakulam
No-86, 9B Beside Muthoot Securities, Ashirwad Building, Opposite DD Vyapar Bhavan, KP Vallon Road, Kadavanthara, Cochin - 20
1860 3001 0101

Hyderabad
#205, 2nd Floor, Bhuvana Towers, CMR Exclusive Building, Opp. Taj Tristar, 91 SD Road, Hyderabad - 500003
+91 40 3941 2345

Kolkata
53C/15, Dr. Suresh Chandra Banerjee Road, Opp. Beleghata Police Station, Near SBI, Joramandir Branch, Kolkata - 700010
+91 33 3941 2345

Mumbai
B 302, 3rd Floor, New Shivam Building, Kulupwadi, Near National Park, Borivali East, Mumbai – 400066
+91 22 3941 2345

Pune
2nd Floor, Right Wing, Parvaaz Complex, Near Golibar Maidaan, Opp. Dhobi Ghat, Shankar Sheth Road, Pune - 411001
+91 20 3941 2345

View More Information...

Customer satisfaction rating
54%
Complaints
1745
Pending
90
Resolved
906
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Red Bus Complaints & Reviews

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Redbus — bus fare hike

 ravipatic on Dec 14, 2018
Now a days each and every private travels operators suddenly increase the bus fares during festival sessions, it goes like 100 to 200% from the regular fare, without providing any extra facilities also, In addition to that during the journey, if bus gets break down, then operator doesn't think about passengers, passengers need to take other transport to reach destination.

Is there any way to get control over bus fares....
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — refund amount not received more than a month

 Seakings on Dec 14, 2018
I booked the ticket for travelling from Siliguri to Kolkata in atiana airwings. Due to technical/durga pooja issues the bus was cancelled. I informed them, in return they send a message that ur amount will be refunded within 7-8 working days. I was waiting patiently but it took more than one month. still they did not refunded the amount.

Ticket:B36BJECK
Proposal no: [protected]
Reference id: [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — redbus travels

 karthick KR on Dec 13, 2018
Booked an mini bus for traveling to TIRUMALA from Chennai which is apparently about 150 kms. Usual travel time is about 3.5 hours Maxx about 4 hr But the travel agent which was partnered tooook the lavishness of 6 SIXXXXX LOOOOONNNNNNGGGGGGGG HOURS LITERALLY. and the CUSTOMER CARE response was pathetic though was trying to get the issue escalated no proper response from from them team wooorrrrsssstttttt call center . Even Airtel CUSTOMER CARE service is far better . And also they are about these ### answers and still the no one is ready to escalate this to the higher management. I wish would not...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Redbus — failed transaction money refund

 Vinaycpande on Dec 12, 2018
My name is vinay chawdipande.
On 1st of december 2018 i have tried to book tickets through redbus from hyderabad to nagpur but failed twice but money was deducted from my account (Rs. 1820 - 2 times). I have used upi for transaction.
I have contacted redbus several times but the response is very unfortunate. They are just claiming that they have get the money. I have given them reference of rrn number also.
Redbus customer care service is very poor and it seems that they are not willing to help customer.
If we book tickets through redbus then it's there responsibility...
Complaint comments  Read comments Complaint category Other

Redbus — refunding not initiated

 Said Giridhar on Dec 11, 2018
I booked a ticket in red bus to hyderabad by mistakely in ac seater by thinking it was semi sleeper my refund amy intiated 820 rs first it was shown it will be refunded in 9 days but after 9 days its again showing it will be refunded in 7 days. What the hell services that they are maintaining.
Please i request to take an action against my complaint and try to make that my money will be refunded soon....
Complaint comments  Read comments Complaint category Travel Agents

Redbus — 380 rs charged

 sandeep11ever on Dec 10, 2018
Dear team,

I have booked a ticket from mumbai to hubli today evening at around 8 pm, i have made payment of rs 1900 and than i realized that i have selected wrong date, i requested to cancel my ticket but my 380 rs was deducted. My first experience was very bad i will appreciate if you can't refund my amount but at least if you give me a promotion code or a offer code so that during my next booking through red bus, i may get some discount. I sincerely request you to please consider my case as a humble request.

As i trusted your service and not disappoint me.
Complaint comments  Read comments Complaint category Travel Agents

Redbus — my refund got hold from past 2 months

 Karishma Mohan on Dec 10, 2018
Hi All,

I have booked 2 tickets through red bus on 19th oct in NRT travels . Unfortunately the bus got cancelled .They have confirmation that within 48 hrs the amount will be refunded . Since 2 months am making follow up for my refund . Am not getting response neither from red bus or Nrt travels . Worst service ever I had faced . Am facing mental agony because of this which cannot be tolrated .A week ago when I called the travels they said the refund is inciated and I will be receiving that in a week time, when I called red bus today I came to know still refund is not inciated .
Complaint comments  Read comments Complaint category Public Transportation

Redbus — issue with bus bookings

 sajeevthangam on Dec 8, 2018
I have an issue where redbus booking shows 2+1 seater and the bus come as 2+2 seater, which i didn’t prefer as its not conform for me.
And support agent takes a very longer time to respond and finally when they pick they are not intending to resolve the issue, rather they pretend like they can’t hear the customer and disconnects the call and closes the ticket. No other way to report it voice this issue.
When they can’t provide what i chose better don’t give false promise saying about comfort and support provided to customer.

For additional details related to...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — not able to cancel my ticket

 b subramaniam on Dec 7, 2018
Sir
Iam not able to cancel my ticket booking on red bus site from tripathi to rajahmundry on 17th ticket no : tmcy40922774 total : six passengers
I tried several times on official red bus site, which is asking me to contact mobile number [protected] for claiming my refund, were as the person attending the phone is asking me to call redbus for refund.

Please help me in cancelling the ticket
Regards
Subramaniam
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — feel cheated against registered seat no b19 in saw traders today.

 raju09kumar@gmail.com on Dec 7, 2018
Now surprised to see my seat no is b19 in saw traders. At booking time seat row showing without window and also showed more two rows after b19.
But in bus my seat is window and. Last row. Kindly logg my complaint and satisfy why not i go to legally. Booking details below. I am feeling cheated. It's totally against consumer law.

Saw traders
Track live location of yourbus at https://goo.gl/UUoEXg.
Busno: jh20d3255
Serviceno: ranchipatna21ac-2

Your ranchi to patna (Bihar) ticket (Tmd[protected] is confirmed for dec 7. Pnr: d3efpeqg. Boarding...
Complaint comments  Read comments Complaint category Other

Redbus — booked a seat in volvo and was provided an ordinary bus

 Nikhil1986 on Dec 7, 2018
Case 1: dated: 25th nov. 2018. Redbus case id: 6138462
We booked a volvo bus with redbus for 25th november. We were travelling from manali to delhi. My bus was scheduled at 6:00 am and was suppose to reach delhi at 08:00 pm. We took the bus at scheduled time. After travelling for 10-15 minutes. The bus driver stopped the bus and halted all the passengers for around 2 hours at a place where there was nothing around. The staff told us that the bus broke down and they will arrange for another bus. After 2 hours, we were asked to take an ordinary bus with less seats. They told us that we will...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — refund has not been done since more than 3 months. worst service ever.

 SanM on Dec 5, 2018
I cancelled my journey ticket in 20th October, which charged around ₹3141.60. Till date I have not received any kind of refund. I am literally trying to contact your customer care number but it's not picking up, the automated voice always says please call from you registered mobile number which I am doing.
Further the issue in help menu is again and again showing the issue is resolved, which is NOT resolved. This is the worst customer service anyone can have.
I am planning to file a Lawsuit Against Red Bus in IT Act 2000 and IT Amendment Act 2008. There's no status of the Refund...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Redbus — i forgot my spectacles in tirumala alaghu travels popularly known as" tat" travels.

 Achyuth Tummalapalli on Dec 5, 2018
I forgot my spectacles in tirumala alaghu travels popularly known as"tat" travels bus, i asked their put my spectacles in your chennai office, i will come and collect, but they do so, and also i came to their office 2times they said you will come tomorrow morning and collect, they won't give proper response, i came every time by asking spectacles are there in office or not, they said yes it is there, today heavy rain in chennai i came to collect the spectacles they said bus is in parking area, you go and collect your spectacles, it is distance from their office appx.2kms. From this time onwards...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — I have complained many times regarding my refund but still it is not resolved

 Irfanfattekhan on Dec 5, 2018
I have booked a msrtc bus ticket through rebus for 8th of november 2018 from pune to barshi. Bus should come to the boarding point on 8.35am but we have waited for 1 and half hour on the boarding point but the bus wasn't come and there is no notification call received from the transport. So we have boarded our private transport by paying 500 for each person and went to the barshi. When i complained they told me to meet swargate bus stand. So i went to swargate but they are telling me go here and there and provided one contact number to me which is not working. So this is really frustrating for me....
Complaint comments  Read comments Complaint category Other

Redbus — too much delayed [Resolved]

 Ijlal Hood on Dec 4, 2018
We supposed to travel from mysore to ooty at 12:30 pm. We called the driver at 12:40 pm, he told that we are 80 km away from your boarding point, so you have to wait for 2 hours more. That means the bus was 2 hours 10 minutes late. Then we tried to cancel the booking but it was not possible as the cancellation was not possible after boarding time. Moreover we called customer care who assured us of 100% refund. Inspite of all these flaws, we got the message of "hopefully enjoyed journey" on whatsapp. It simply means the customer care executive had not registered our complaint. We request you to refund...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — reschedule bus ticket but different amount is not paid

 Akhilvhate on Dec 4, 2018
Hi,
Recently Booked a ticket (TMCX[protected] which cost me 1050 RS then I recsheduled a ticket which has cost 905 RS but resheduled me difference amount

While booking I have 75 RS wallet amount which is also they should return
75 + 145 = 220 RS should be added to my wallet or my account.

Thanks and regards
Abhishek...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — bus ride issue in kalpana travels kanpur

 sudiksha mishra on Dec 4, 2018
I booked a ac sleeper bus in kalpana travels kanpur through red bus from delhi to kanpur for 5th november 2018 at 10:35 pm from mob no [protected] with name sudeeksha mishra whose booking id is s1811040033154396066372 and paid rs. 1784. But, as the bus driver made an accident and the bus got seized all the sleeper passengers got adjusted to a seater bus whose cost was just 800 rs (As the conductor was charging on the spot booking passengers 800 in cash next to me) and the bus departed one hour late at 11:30 pm. We were promised that the balance amount will be repaid but when i lodged a complaint...
Complaint comments  Read comments [1]Complaint category Travel Agents

Redbus — redbus ticket cancellation money not refunded

 Mithun Badoliya on Dec 4, 2018
I booked my bus ticket by redbus on 10 november 2018 (Ticket number (Tin): tmc[protected] from kanpur to indore for dated 11 november 2018 that tckt amount was 3810/- rs. And cancelled it on 10 november 2018.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — transaction failed but money not refunded

 Golubjt on Dec 3, 2018
I tried to book a ticket from Kolkata to siliguri on 12/10/18 through Red Bus on Loknath travels. During the booking process I paid price for tickets but ticket didn't got generated. The transaction is done through BHIM app using UPI. I talked to Red bus Customer Care and they asked for RRN number to refund the amount. I provided the RRN number but still I did not got my refund....
Complaint comments  Read comments Complaint category Internet Services

Redbus — not refundable for the ticket

 Selvakumar1990 on Dec 3, 2018
Tmcd69799104.
I had booked ticket from tenkasi to bangalore on 7 the december 2018 in the name of mr. Murugaiah.
Due to done reason, couldn't able to travel on the same day. To be cancelled the ticket, but the message is showing that cannot be cancelled.
I contacted bus operators and red bus also, not supported to refund.
This is the worst xperience i ever get from redbus.

Pls take the actions to refund the amount....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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