Red Bus Customer Care
Pilani Soft Labs Pvt. Ltd.
Customer satisfaction rating: 52%
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1575
COMPLAINTS

Red Bus Customer Care

Pilani Soft Labs Pvt. Ltd.

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Address
Domlur Layout, Karnataka
Bangalore
Bangalore District
Karnataka
India - 560071

Customer Care Phone Numbers and Contacts

Mobile:
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Additional info
Ahmedabad
Office No-4, 5th Floor, Sapphire Business Center, Opp. Hotel Kanak Comfort, Ushmanpura, Ahmedabad - 380013
+91 79 3941 2345

Chennai
F7 - F14 , Sriji Majestic Complex, Omni Bus Terminus, Koyambedu, Chennai - 600107
+91 44 3941 2345

Coimbatore
No: 515A, 1st Floor, 1st Street, Gandhipuram, CBE - 12
+91 42 2421 2152

Delhi
#18/17, Basement, Dhaka House, Wea Karolbagh, New Delhi - 110005
+91 11 3941 2345

Ernakulam
No-86, 9B Beside Muthoot Securities, Ashirwad Building, Opposite DD Vyapar Bhavan, KP Vallon Road, Kadavanthara, Cochin - 20
1860 3001 0101

Hyderabad
#205, 2nd Floor, Bhuvana Towers, CMR Exclusive Building, Opp. Taj Tristar, 91 SD Road, Hyderabad - 500003
+91 40 3941 2345

Kolkata
53C/15, Dr. Suresh Chandra Banerjee Road, Opp. Beleghata Police Station, Near SBI, Joramandir Branch, Kolkata - 700010
+91 33 3941 2345

Mumbai
B 302, 3rd Floor, New Shivam Building, Kulupwadi, Near National Park, Borivali East, Mumbai – 400066
+91 22 3941 2345

Pune
2nd Floor, Right Wing, Parvaaz Complex, Near Golibar Maidaan, Opp. Dhobi Ghat, Shankar Sheth Road, Pune - 411001
+91 20 3941 2345

View More Information...

Customer satisfaction rating
52%
Complaints
1575
Pending
46
Resolved
798
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Red Bus Complaints & Reviews

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Redbus — please to cancelled my ticket

 Mongesh on Sep 22, 2018
I am Mangesh Jagtap booked my bus ticket by redbus on 22 sept 2018(Ticket number (Tin): TMAK60276838 from Nashik to Poona for dated[protected] that tckt trying to cancelled but still i am not able to cancel it

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response....
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — bus got cancelled and over that money not refunded

 Ponna Sai Naga Vaishnavi on Sep 22, 2018
Hi,

I booked a bus ticket to travel from Hyderabad to Tirupathi on 31-Aug-2018 through REDBUS . On 30-Aug-18, I received a message saying the bus was cancelled due to some technical reasons and money will be refunded . I later struggled a lot to go to my destination . Besides, I have not recieved my refund till date . It is driving me crazy and I regret using this service. Please look into the issue and initiate refund ASAP....
Complaint comments  Read comments Complaint category Travel Agents

Redbus — bus service

 Going Places Together on Sep 22, 2018
Hello. I am traveling from Jaipur to Delhi and I keep traveling through same mostly 1 time in 2 weeks. These guys take unwanted passengers from the various bus stops. They allow them to sit on the flier as well as the drivers compound to earn extra. I request you to take action on this. I booked my tickets from red bus. Bus no. Rj 18 pb 2999. Deepak is our conductors name I guess. It was mentioned that they will provide us with water bottles and free wifi but there is nothing special that I can see. It’s a private bus and I am feeling very uncomfortable traveling in this bus....
Complaint comments  Read comments Complaint category Public Transportation

Redbus — refund claim

 bmcbabu on Sep 21, 2018
Bus ticket booked on scania a/c bus through redbus - the operator cancelled to & fro trip and refund not received despite several telephonic reminders in their kochi office and bangalore office. Since the operator has cancelled our ticket we need 100.
Details: ksrtc pnr k 5767946 from kottayam to mysore, tripcode 1900tvmmse
Pnr k5768024 mysore to kottayam trip code trip code 1730msetvm
Since the booking agent has cancelled the ticket for their inconvenience they must give us full refund for our 5 tickets. (3 tickets onward journey and 2 tickets return journey). They promised...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — canara pinto - (poorest bus services)

 Manvendra Shrimal on Sep 18, 2018
Bus pickup from hospet was at 6.30 but some guy from bus agency or driver started calling me from 6'o clock demanding to reach early. I managed to reach hospet at 6.20 and i twice called the agency's number from where i had got a call previously but nobody answered. Now hastily reaching the pickup point in a rickshaw i jumped off and went inside the bus with the guys constantly shouting to get in.
And even though the bus departure time was 6.30 pm they left the spot before 6.25 pm, creating huge discomfort for other travelers too.

After sometime i went to driver to talk about...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Redbus — refund of cancelled travel ticket

 ranubhav on Sep 17, 2018
My name is anubhav. I had booked a travel ticket from surat to pune for 24-jul-18 via agent who had used seat seller website to book via red bus for srinath travels. This ticket got cancelled by bus operator srinath travels and they had refunded the booking amount to redbus on the next day. Now its almost two months & redbus team has still not refunded the amount and it already crossed 2 months. I was in touch with redbus employee (Jeevan from pune ofc) but still was delying the refund process. Here is the refund details i have receives from bus operator

Greetings! You have cancelled...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — refunding of money

 Meghana Venkata on Sep 17, 2018
I (Meghana venkata) booked a ticket through red bus from mumbai to hyderabad on 14/sep/2018, at 07:30 pm at last movement the bus was cancelled due to bus breakdown and said me they will refund my money back, they have not even arranged another bus to me. It is has been almost 3 days but still they didnot respond. I request you to refund my journey pay rs.1260 as soon as possible.
Travels name : jabbar travels, scania ac multi axle semi sleeper (2+2).
Passenger name : meghana venkata.
Passenger mail id : cutemegh8@gmail.com
Ticket number : tma[protected]
Pnr number...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Redbus — refund not issued for failed tickets booking

 afzu143 on Sep 16, 2018
I afzal karim khan, tried booking tickets from mumbai to bangalore on 05/03/2018, 08:23 pm, journey date - 07/03/2018, & booking id.: [protected].

Amount of rs. 2, 400 /- was deducted from my account with transaction ref. No.:[protected]. The said transaction was processed through sbi pay.

Initially when i spoke to redbus they said that the amount was not received at their end so the booking failed. When i brought this matter to sbi pay team vide mail, they sent me a confirmation mail stating that the transaction was successful from our end.

On...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — board point issue / srs travail _ need refund

 Sanket Pawar on Sep 15, 2018
I am attaching redbus booking snap my bording point was madiwala they call me at 11 that u have to majestic and when i reach majestic agin they told me bus has been left from here come at yeshwanthpur. Firstly they dont even speak on call just call me and disconnected the call.

I trust on redbus and book the ticket if i am cooperatiing with them then they have to wait for me for 5 min. At yeshwanthpur bus passed from my side and i reached at srs office near to me they also not responded me properly and that time i was on call with redbus expert.

I dont want any excuses...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — ticket received with wrong boarding point

 Sunil Kaka on Sep 15, 2018
We have booked two tickets from ahmedabad to shirdi wide ticket no-tm9u34982399, pnr-xsdif[protected]dtd 1.9.2018 travels-rajasthan state road transport corporation, for which boarding point was mentioned in ticket - gsrtc central bus stand, gitamandir, ahmedabad. Dep 7.45 pm, but bus did not arrived at boarding point. After so many phone calls we have got rsrtc customer care number then we got conductor number and called conductor, conductor of bus informed that bus didnt arrived at gitamandir and by passed from paldi only. We were waiting for bus from 7.00 pm to 10.00. No one helped us at inquire...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — I've not received refund

 Krishnamoorthy Sathyanarayanan on Sep 14, 2018
I had booked a ticket from trichy to chennai on 9th sep 11.55pm for a bus belonging to jeya murugan travels via redbus. The bus was unduly delayed by 2 hours without any intimation from redbus and the operator. Finally, in the middle of the night i took another bus and reached chennai. I had asked for a refund of my money, since it was redbus and the operators fault for delaying the bus. But, still now there is no proper response from redbus....
Complaint comments  Read comments Complaint category Public Transportation

Redbus — wrong reporting time of bus mentioned in the ticket booked on redbus

 Sesadri Chatterjee on Sep 14, 2018
We booked 4 tickets in redbus from digha to kolkata at 15:00 pm as on 9th sept 2018. Our departure time as per the ticket booked on redbus was showing at 16:00 pm from digha bus stand while our reporting time was 15:45 pm.
We reached at boarding point sharp at 15:10 pm on that day. After 15:30 pm when we formally enquired at the counter of wbtc for the bus details, we were informed by the operator that our ticket is not valid and there is no bus leaving from digha to kolkata at 16:00 pm.
After that we contacted the customer care of wbtc also, where we were told that digha to kolkata...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — ticket cancellation money not refund

 Bhupesh khobragafe on Sep 11, 2018
Sir mai bhupesh khobragade, maine red bus se nandan travels ka nagpur to jabalpur ticket book kiya tha 2 adults, 23may 1000 rupees, jabalpur me strike hone ke karan mera bus ticket cancel hua tha, muze msg aya tha cancellation ka, aur msg aya tha ki apka paisa refund ho hayes lekin mere ticket ka paisa abhi tk refund nh hua, sir please i requested mera paisa jaldi se jaldi account me transfer kr dijiye thank you...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — payment not received

 snbhoi@rediffmail.com on Sep 13, 2018
Dear sir
i complaining to red bus for refund answer given below-
refund [ ref:_00D281KZyA._5000I1G2hNY:ref ]
From: care@redbus.in on Thu, 06 Sep 2018 15:37:53 Add to address book
To: You | See Details
Dear Customer,
Greetings from all of us, here at redBus!
Thank you for reaching out to us regarding the refund status for your ticket no. TM7U13482807 for your journey from Visakhapatnam to Tirupati on 30th June 2018. I’m Vanajakshi and I have been working on your case.
I understand that this experience may be causing an inconvenience to...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — amount not yet refunded by redbus

 raj24jun on Sep 11, 2018
I booked my bus ticket by redbus on 10th august 2018 (Ticket number : tm[protected] from chennai to karaikal tckt amount was 576.50/- rs. And the this bus was cancelled by transport on same day it on 10th august 2018 by 1:30 pm, and also i got the sms from ax_univer & and also i got call from travels team & they informed your bus was cancelled due to technical reasons, and also they informed the amount will be refund within 5 working days
But still i have not received that refund amount in my bank account. I have called the redubs 31st august 9:30am & complaint (Complaint no 4942777) : the...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — bus cancelled without prior notice. I had meeting in bangalore who will be responsible for your loss?

 Abdul Raheem 2324 on Sep 11, 2018
I had booked the ticket from hyderabad to bangalore because i had a meeting there. I got shocked when i get the text message from redbus that there is no service and the bus trip has been cancelled. Who will b responsible for my lose. I lost the project by missing this # bus. It really effect my career. When i called to bus driver but the driver does not have enough courtesy to answer the call and let me know the reason. Even the redbus costomer care number people were not responding to calls. Really f service they are providing. I need the compensation for my lose....
Complaint comments  Read comments [1]Complaint category Public Transportation

Redbus — not refunded 25% booking amt on-time guarantee bus.

 Govindarajukt on Sep 11, 2018
Dear team,

Please be informed that as per your on time guarantee redbus not moving still not yet departured from boarding point.
On times the time was is 7:15pm... As per ticket booking redbus noticed 6:30pm the was departured late..

As per on time guarantee redbus policy.. You should refund amt bcoz bus departured late.. Supposed to 18:45 but
Departured 7:30pm

Ticket no: tm9v29082516
Pnr no: 93h3jyfa

Thank you
Customer...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Redbus — cancelled ticket

 Arvind bandodkar on Sep 10, 2018
The amount of below mentioned cancelled tickets is not credited till date
Redbus cancellation. What is the policy of red bus as regards cancellation of booked tickets. Is it acceptable that it should take 10days as advised by redbus. If such policy is adopted i afraid that u will loose the confidence of your valued customer

2803534tma 86
Pnr a378q7r7
Cancellation 7/9/18
Cancellation id[protected]dt 7/9/18...
Complaint comments  Read comments Complaint category Credit Cards

Redbus — refund issue

 veladi pandu ranga on Sep 7, 2018
Sir i want to register a complaint regarding my bus travel (Redbus.in). I booked a ticket with redbus for 7th auguest (Bangalore to chennai) for volvo ac sleeper for which i was charged rs1354. On the date of journey the bus operator called me he said service has cancelled because of karunanedhi passsed away.
Still i didnt get refund almost 1 month was completed.
Sir please do required action for the same.
Dheeraj pandita
Ticket no:tm[protected]
Phone number:[protected]...
Complaint comments  Read comments [1]Complaint category Employees

Redbus — bus cancelled by the operator but amount not refunded even after 20 days

 Midhuns on Sep 5, 2018
I have also experiencing the same problem. Booked ticket for aug 16 from bangalore to kozhikode. Received a message from bus operator kerala rtc that my bus got cancelled. I requested a refund through the redbus app on the very next day (Aug 17). I got a reply from their customer service (Ref no. 5017225) says they are working on it and will get back soon. Again i sent one more request on aug 21 and got the same reply (Ref no. 5070748) that they are working on it. No info thereafter. I called their customer service and got the same reply that they are working on it. It has been 20 days, they are...
Complaint comments  Read comments Complaint category Travel Agents

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