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Red Bus Complaints & Reviews

www.redbus.in

3.3

Updated: Dec 16, 2025

Complaints 3963

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Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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Red Bus reviews & complaints(3963)

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Address: Redbus India Private Limited Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 7

Website: www.redbus.in

To Whom It May Concern,

I am writing to lodge a formal complaint against RedBus and its associated travel agency, Sangitam Travels, for fraudulent and irresponsible practices that caused me financial loss and mental distress.

On 6th December 2025, I booked a bus ticket through RedBus for Sangitum Travels from Pune to Amravati(MH), scheduled at 6:55 PM. I reached the designated boarding point on time, but the...

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I had booked 3 tickets worth 6722 and later cancelled the ticket, at the time of cancellation redbus app has shown im elible for recieving 5755.25 as refund.
But after cancellation i had recieved only 2646.75 only. I need the full refund mentioned in app i.e.., 5755.25...

+3 photos

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Address: SALEM

Website: REDBUS

I had the worst travel experience of my life during my journey from Salem to Chennai.
I originally booked a sleeper seat for 17 Nov 2025 for ₹800, but due to a health issue, I rescheduled the same ticket to 18 Nov 2025 (night).

While booking on Redbus, the seat appeared in pink, indicating it was a women’s seat, so I selected it. Normally, Redbus does not allow a female passenger’s seat to be booked next to a male...

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On 21.09.2025 I have made all the following payments through Pay TM through UPI ID: [protected]@pthdfc:
Sl. No. Time UPI Ref. No. Amount (Rs.)
1 2.27PM [protected] 778.05
2 2.56 PM [protected] 778.05
3. 3.34 PM [protected] 778.05
4. 3.39 PM [protected] 778.05
5. 3.41 PM [protected] 778.05

I have received the following tickets:
1 TUBH17486146
2 TUBH76831209br...

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Address: Airoli

Website: Redbus.in

I normally book a ticket from redbus from thane to kankavli route. Most of the times I don't have to cancelnor reschedule my ticket but sometimes it needs to be and rebus was very flexible. On Sunday 26/10/25 I had booked a ticket and then my travel plan changed and requested for cancel of ticket on Monday ie one day in advance but I was told that the ticket is not cancellable. I tried to get in touch with customer care but got only automated...

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I am writing to raise a complaint regarding my train booking made through RedRail on 17 October 2025. The ticket was from Tambaram to Kumbakonam on Train No. 09419 (ADI–TPJ), with confirmed seat status.

However, the train was diverted to another route and did not pass through my boarding point (Tambaram). I was not informed in advance about this route diversion. I waited at the station for more than three hours, but there...

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Address: Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071

Website: www.redbus.in

The original ticket, TUAJ78387556, booked on September 21 for travel on October 25, was booked at a price of 2000/- (including all charges) and had flexi date change facility available.

The price of a ticket on the desired new travel date of 19 October is 857/- without any additional charges.

The rescheduled ticket, TUBB29015774, booked on October 15 to travel on 19 October, shows the same ticket price as the...

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I booked a bus ticket from Hyderabad to Pune on RedBus. The payment was successfully deducted from my account, but I haven’t received the ticket yet....

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I booked a bus from Alleppey to Chennai with Kallada Travels (timing: 5:01 PM to 8:20 AM). I reserved three seats: 4UB, 8ALB, and 8BLB. However, while my ticket showed these numbers, the travel agency assigned the seats as 4UB, 10ALB, and 10BLB.

My parents, who are elderly, traveled in those seats. Unfortunately, the seats were located directly above the wheels, causing constant jerks and jumps throughout the journey. This...

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Address: Karnataka Maharashtra border (way to hyderabad to pune)

📧 Subject: Urgent Assistance Required – BharatBenz GliderZ Bus Breakdown Near Turori (PNR: 7767615, Bus No: AR20B7003)
Dear BharatBenz Customer Support Team,

I am currently traveling on a BharatBenz GliderZ bus operated by Laxmi Holidays, booked via redBus, from Hyderabad to Pune.

At around 2:10 AM, the bus broke down due to a displaced engine belt. The driver and conductor have attempted to fix...

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I booked ticket from kalayarkovil to coimbatore for 2nd sep .. ticket number TU9V12519868
Email id [protected]@gmail.com
The ticket details are not coming under my app section to cancel.. please cancel the ticket...

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My bus from Hyderabad to Bangalore on[protected] with Go Tour Travels and Holidays (TIN TU9R[protected] was cancelled by the operator.

RedBus has refunded only ₹1, 760.48 against ₹1, 761.48 paid, and additionally charged ₹44 for redBus Assurance which was marked non-refundable. However, the redBus Assurance promised an additional ₹500 payout in case of operator-initiated cancellation, which has not been applied.
br...

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Booking Id UA[protected], The application shows that 1075/-rs has been credited to my account, but only 569/-rs has been credited, the remaining 506/-rs has not yet been returned to my account.
Also, Red Bus has introduced a fraud system, which is Guaranteed Seat Book. Where they charge extra rupees for booking but if the seat is not booked, after auto cancellation, they do not refund that amount, they issue a coupon without return the...

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Dear Redbus Customer Support Team,

I had booked a bus from MTM to HYD scheduled for departure on 10/08/2025 at 00:12 AM, under Ticket ID #TU[protected]. I arrived at the designated boarding point on 09/08/2025 at 11:50 PM and waited until 1:30 AM on 10/08/2025, but the bus never arrived. I attempted to contact the bus operator multiple times, but my calls went unanswered. Additionally, the live tracking feature on your app...

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16
June 2025
Monday
Chennai - Ernakulam
Shri Abinesh Roadways
Boarding
Guduvanchery
CompletedTrip ID: TU7D44648332

Bus got cancelled and driver and conductor asked to change the bus and accordingly trip managed by traveler but refund has not initiated yet...

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I had paid for my ticket, an amount of 766 rupees to RKT Tours and Travels from NIT Trichy college to Bengaluru on 14th august at night 11:25. The amount was deducted but red bus never sent me the ticket and the seat I had booked is showing not booked. I want my money back....

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Hello Team,
Good Day!
I need GST Split invoice details for the Ticket number
1) TU[protected]
2) TU[protected]
The above ticket was booked on August 6th 2025 . I need the GST split details for office purposes. Kindly do the needful....

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"
Vinod Kumar Lokku, who has a booking from Anakapalle to Hyderabad on[protected] at 20:30:00 with ticket number TU8H39913111, reported an error in the travel date. He agreed to proceed with the refund process. He was informed to make a new booking with the . "

i yet to get my refund and the above was the message from redbus...

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Hello Team,
I travelled using redbus and GST invoices are generated in the name of my co-passengers instead of my name. I need a GST invoice with my name as it is required to submit for ITR verification.
Please do needful.

PNR#: ACLP3RB4348407
ACLP3RB40O63...

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Hello Team,

I booked 2 tickets from Delhi to Udaipur for Thursday 24th July 2025, However, amount was deducted from Bank account, but ticket is not booked.

I checked the application, no confirmation is showing for same.

Bus operator details- Ram Dalal
Bus timing - 9:00 pm
Boarding point - Kashmiri gate
Booking Mobile Number- [protected]

Help to refund the...

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