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Red Bus Complaints & Reviews

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Last updated Feb 20, 2024
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Red Bus reviews & complaints(3889)

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S
Shreyash p
from Nashik, Maharashtra
Feb 20, 2024
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Urgent Request for Full Refund Due to Amaal Travels' Service Failure

Address:Nanded

Dear RedBus Customer Support Team,

I hope this email finds you well. I am writing to formally lodge a complaint and request a full refund due to the unacceptable service provided by Amaal Travels, a bus service provider associated with Amazon's booking portal.

On February 19th, 2024, I booked a bus ticket through Redbus for a journey from Nanded to Pune, with the understanding that the dropping point would be...
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Ravikanth sripathi
from Nellore, Andhra Pradesh
Feb 17, 2024
Feb 17, 2024
This thread was updated on Feb 17, 2024
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Refund due

Address:Nellore
Website:Redbus app

I had booked tickets on Redbus on 20thJanuary 2024. Initially It was not confirmed. so I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond...
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Ravikanth sripathi
from Nellore, Andhra Pradesh
Feb 17, 2024
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Refund amount of Rs2861

Address:Nellore
Website:Redbus

I had booked tickets on Redbus on 20th January 2024.Initially booming was not confirmed but amount debited. So I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond...
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S
Shyam Prakash Gollapalli
Feb 14, 2024
Feb 14, 2024
This thread was updated on Feb 14, 2024
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Payment failed but amount got debited

Payment failed but amount got debited...
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S
Sai Kanna R
Feb 14, 2024
Feb 14, 2024
This thread was updated on Feb 14, 2024
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Refund not received!

Address:Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Bengaluru, Karnataka - 56

I cancelled my ticket on 12th january, 2024, and its been exactly 36 days, more than one whole month!
20 customer care conversations, endless chat conversations, i even raised a complaint in the grievance cell of indian goverenment!

my refund that needs to be credited is: 1932/-

grievance ticket raised in ingram portal- 5413808
ticket no.- TSD[protected]
passenger name- madhumitha c, 20 years...
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A
adoii
Feb 14, 2024
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Not paying back my Refund

This is Aditya Patil, and my compliant goes like this :

The bus (Starline) was scheduled from Mumbai to Pune at the time of 04:25 am, pickup point from Andheri east, but the bus operator responded after 2 hours that he's bus is still not crossed the Virar phata, which is far away and then I contacted the customer service of the redBus although they also gave me vague responses. I tried reaching on every platform but couldn't...
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I have booked two tickets via RedBus website. The payment round off is confusing and it adds extra 50 paisa charge....
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S
Sampath9966
from Kadapa, Andhra Pradesh
Jan 26, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Didn't cancelled my tickets and not responded

I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we...
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S
Shreyahegde
from Mysore, Karnataka
Jan 23, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund amount not credited

On 13 jan 2024 I booked a bus ticket through Red Bus App(SRS travels), But due to some reason I cancelled ticket on an 21st jan and the refund amount of INR 3285 was Initiated. On 23rd Jan 2024 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund reference number is 74332744022402117539618.
Please check and revert back as soon as possible...
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S
Saaquib
Jan 21, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Not allowed to onboard the booked seat . Want complete Refund

Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...
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N
Naidu38
from Hyderabad, Telangana
Jan 18, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Payment

Address:Hyderabad

Money was debited but ticket also not confirmed & I didn't receive money...
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A
Aakash kumar chaudhary
Jan 18, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Payment deducted TWICE for the same ticket

Address:Bangalore

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....
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D
Djkesavan
Jan 18, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Ticket is cancelled by Redbus, received message refunded successfully but not received in my gpay account.

I have booked Redbus on Nov 9th from Chennai To Virudhunagar and it was cancelled by Redbus due to Bus breakdown. Ticket no. TSC[protected]. I received refund successful message on Nov 16th and never received my payment in my original payment method GPAY. Screen shorts attached. This is not first time Redbus does this. I see many people facing this issue....
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Razorpay customer care 9832254574
Jan 15, 2024
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Account

Address:Mumbai

Redbus India Private Limited is committed to resolve customer concerns and grievances. We request our customers to contact:838, 8021, 728 our customer care representatives on the numbers provided in our website or reach us via our self-help page at https://m.redbus.in/help for quick resolution of any concerns or grievances....
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A
aloksingh68
Jan 7, 2024
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Getting various anonymous calls from red bus customers at my no 9999579079

Getting various anonymous calls from red bus customers, resolve it asap...
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S
Sri manjari
from Chennai, Tamil Nadu
Jan 7, 2024
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Refund the amount ticket was not booked

Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....
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M
Manikiran A L
Dec 27, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Bus ticket not confirmed

I booked a bus seats they deducted a amount but they didn't provide a confirmation ticket after a long time the page was loading after that the page was puts an error then went back again to the payment section. The payment was done already but they didn't confirm the tickets. So I need a refund of the money....
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A
amansen
Dec 24, 2023
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Change seat

I mistakenly chose wrong seat while booking the bus, i need to change the seat, I don't want to pay any extra charge, please help with that....
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J
jaiprakash.mca
from Bengaluru, Karnataka
Dec 20, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Denied to Refund

I booked a ticket to travel Kanchipuram from Silk board, Bangalore.
Departure date and time :[protected]:05AM

But bus didn't come till 09:30 AM, So I called operator mobile number [protected]. I got reply, saying bus is 1hr delay.
I haven't received any notification for the same, So I asked him, why it wasn't communicated prior.
Operator told, If you want to travel wait 1hr else you can go back to home.br...
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C
chowdri123
Dec 19, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Canc

Address:25 maran nagar, poondamallee, chennai
Website:redbus

I have canceled the below travel, but so far have not received my amount from your side.
When will I get my ticket canceled? When I called customer service, they did not respond.
Please acknowledge the same, I have to take this further according to your reply.
Trip ID:
TSCG67247079...
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