Red Bus Customer Care
Pilani Soft Labs Pvt. Ltd.
Customer satisfaction rating: 61%
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2259
COMPLAINTS

Red Bus Customer Care

Pilani Soft Labs Pvt. Ltd.

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Address
Domlur Layout, Karnataka
Bangalore
Bangalore District
Karnataka
India - 560071

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
up
336
down
171

Additional info
Ahmedabad
Office No-4, 5th Floor, Sapphire Business Center, Opp. Hotel Kanak Comfort, Ushmanpura, Ahmedabad - 380013
+91 79 3941 2345

Chennai
F7 - F14 , Sriji Majestic Complex, Omni Bus Terminus, Koyambedu, Chennai - 600107
+91 44 3941 2345

Coimbatore
No: 515A, 1st Floor, 1st Street, Gandhipuram, CBE - 12
+91 42 2421 2152

Delhi
#18/17, Basement, Dhaka House, Wea Karolbagh, New Delhi - 110005
+91 11 3941 2345

Ernakulam
No-86, 9B Beside Muthoot Securities, Ashirwad Building, Opposite DD Vyapar Bhavan, KP Vallon Road, Kadavanthara, Cochin - 20
1860 3001 0101

Hyderabad
#205, 2nd Floor, Bhuvana Towers, CMR Exclusive Building, Opp. Taj Tristar, 91 SD Road, Hyderabad - 500003
+91 40 3941 2345

Kolkata
53C/15, Dr. Suresh Chandra Banerjee Road, Opp. Beleghata Police Station, Near SBI, Joramandir Branch, Kolkata - 700010
+91 33 3941 2345

Mumbai
B 302, 3rd Floor, New Shivam Building, Kulupwadi, Near National Park, Borivali East, Mumbai – 400066
+91 22 3941 2345

Pune
2nd Floor, Right Wing, Parvaaz Complex, Near Golibar Maidaan, Opp. Dhobi Ghat, Shankar Sheth Road, Pune - 411001
+91 20 3941 2345

View More Information...

Customer satisfaction rating
61%
Complaints
2259
Pending
42
Resolved
1366
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Red Bus related photos (528)

Red Bus Complaints & Reviews

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Redbus — early onboarding time

 Induchowdary on Sep 23, 2019
I have booked ticket in red bus from Bangalore to tirupati. Given boarding time is 10:30 pm. But the bus arrived at 9:40 pm 45 minutes earlier than boarding time. I got a call from Driver and he asked me to come fast as they are waiting for me. As i am in bangalore it is difficult to reach on time. As per my convenience i booked ticket for that time. But these people are asking me to come early....
Complaint comments  Read comments Complaint category Travel Agents

Redbus — I was asked to board in different bus

 Anush Krishna on Sep 22, 2019
I booked ticket from coimbatore to chennai in sm travels and my board point is vadavalli and my boarding time is 8.30 pm. I didn't received drivers contact number.. I reached my boarding point by 8.28. At that time i didn't noticed that bus have crossed my boarding point as i am not aware of driver number.. I tried to contact sm travels office number but they didn't picked the call.. Then after some times they picked the call.. They asked me to contact owner.. I contacted owner he asked to take a auto to reach gandhipuram. I was about to start from vadavalli at that time driver called me and said...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — refund only 70 rupees 1400 ki ticket thi

 abhishek upadhay on Sep 21, 2019
Isse koi ticket mt krna ye refund nhi dete he bilkul bhi or servis itni btate he lekin itni achi servis nhi milti he mene abhi ahmedabad ki thi lekin ye luggage nhi le rhe the bolte ki itna luggage nhi ayega charge lgega refund ki bat ki cancel krne ki to rajratan vale office vale bolte he ki refund nhi hoga kuch bhi amount ye red bus me or raj ratan vale fraud he i make big complaint...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Redbus — non operating of bus

 Rajagopal shanmugam on Sep 16, 2019
From
R.Shanmugam

Rasipuram, Namakkal District, Tamilnadu
PIN 637408.

To
The Chief Executive Officer,
IBIBO Group Pvt. Ltd,
Indiqube Leela Galleria,
5th Floor, #No 23, Old Airport Road,
HAL 2nd Stage, Kodihalli Village,
Varthur Hobli, Ward No: 74,
Bengaluru, Karnataka - 560008

Sub: Non –operating of bus from Chennai to Salem without prior intimation- compensation
Sought for –reg.

Dear sir,

I have booked a ticket from Chennai to Salem to...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — non operating of bus

 Rajagopal shanmugam on Sep 16, 2019
From
R.Shanmugam
Rasipuram, Namakkal District, Tamilnadu
PIN 637408.

To
The Chief Executive Officer,
IBIBO Group Pvt. Ltd,
Indiqube Leela Galleria,
5th Floor, #No 23, Old Airport Road,
HAL 2nd Stage, Kodihalli Village,
Varthur Hobli, Ward No: 74,
Bengaluru, Karnataka - 560008

Sub: Non –operating of bus from Chennai to Salem without prior intimation- compensation
Sought for –reg.

Dear sir,

I have booked a ticket from Chennai to Salem to travel...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — refund against cancellation for your booking qahd3jrqzu

 Shiva1675 on Sep 16, 2019
The refund for amount rs 4972.5/- has been initiated from our end on 19th august 2019.

It is really hard time for me to get back the refunds of my money against the cancellation.

Am not able to connect anybody on two no. Provided by you people i. E.[protected] &[protected].

I have tried more then 100 time to connect on these no. & luckily 4-5 time could able to talk with people like shandhya, haseena & others & committed to get refund in 7 working days based on following mail for refund initiation.

After almost a month after cancellation,...
Complaint comments  Read comments [1]Complaint category Travel Agents

Redbus — payment deducted but no response from travel agency

 Raisal singh Shekhawat on Sep 16, 2019
Two tickets were booked in laxmi travels via red bus for journey from udaipur to kuchaman. But recieved no response from laxmi travels. No bus details were given in the ticket. When called on the phone no. Provided by the red bus in bus tickets, phone was not picked up by anyone. We waited there for three hours. Bus ticket no. Issued by the red bus is tnac86034833., tickets were booked by [protected]. We paid rs. 1400/-....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Redbus — refund not generated

 akankshadixit22 on Sep 16, 2019
I had booked bus tickets from red bus (Maheshwaram travels) from nainital to new delhi (Ticket no. Tn9c[protected]. Departure date 02 september 2019, wherein just 1 hour before the travel i got the message of cancellation of bus due to vehicle breakdown. I have not got the refund of inr 2418 till date. Red bus app does not show any status of refund. Please help me get the refund from red bus. Thank you....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Redbus — refund amount not credited

 Divya da on Sep 15, 2019
Hi team
I have booked ticket from bangalore to vijayawada on 19th aug 2019 from mobile number [protected], ticket number: tn9g67853127. And cancelled ticket on 29 aug 2019 amount of rs 4271 supposed to refund but not yet credited. Its very bad to experience from red bus. Please do needful. They shouldn't make customers get tensed of losing money. Next time definitely i can't go with red bus and neither recommend this if it's not refunded we have to face a lot....
Complaint comments  Read comments Complaint category Public Transportation

Redbus — money refund not yet received

 Asatisoumya on Sep 13, 2019
Money was deducted from my account but no tickets were given. I have recieved the below message but not yet recieved the money after 15 working days

"your refund request of rs 1333.00 against proposal no: [protected] received from ibibo group private limited has been processed on your card, and will reflect in your account within 10 working days."...
Complaint comments  Read comments Complaint category Credit Cards

Redbus — bus cancelled and still not get my refund

 [email protected] on Sep 13, 2019
I booked a bus from gorakhpur to kota 31 august 2019. Bus cancelled without prior information... After that i was said that i will get my refund within 2 days.. I called redbus many times but they didn't respond... After a long time call connected... I filled a complaint but no such action has been taken till now... My ticket no. Is tn9v21800962... And i my case id is[protected].. Help me...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — amount debited but ticket not booked

 Sathya Mani kandan on Sep 12, 2019
Hi,

I booked a ticket from chennai to madurai for 12th september, 2019. I was trying to pay through phonepe (Upi) and amount of rs.855/- has been debitted from my account but the ticket booking page shown "error" and ticket was not booked.

The debitted amount also not yet refunded.

2 11/09/2019 upi/[protected]/payment from ph/redbus2 dr. 855.00

Tried contacting the customer care and no proper response from them...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — booking id 5ycjybxrmt/ bad transport

 Victor Raj on Sep 11, 2019
Hi team,
On dd/mm/yy i had hired a bus through your redbus application with booking id:xxxx
Unfortunately the bus which was provided to us for our trip to coorg had several problems which i have mentioned below along with the consequences we had to face
1. I had booked a 21 seater wherein i was provided with a 12+1seater registered bus (Photo attached with number plate details)
Because of which we were stopped at multiple points by cops and were fined for the same.
2. The condition of the bus was pathetic and extremely dissatisfying with broken parts and damaged...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — bus service

 Ranjit Nadkarni on Sep 10, 2019
I have booked bus via red bus app from kalyan to kolhalur dated 10/09/2019
Bus timing was 9.30 p. M. But bus came 15 mins early so i had to change pick up location to pendharkar college. It was prior informed to co person with driver. I was waiting for bus for almost 1 hr, after that i came to know that bus left pendharkar college without informing. I have not received any call from travels. To catch the bus i had to get another cab, which cost me rs. 150.00. Bus driver & his co - person is refusing to pay. I need refund for this pathetic service....
Complaint comments  Read comments Complaint category Public Transportation

Redbus — I booked online ticket from mumbai to dapoli but the traveler gaurishankar told me that your ticket is cancelled

 Rutuja32 on Sep 10, 2019
I booked the ticket online from Mumbai to dapoli on 9 th September 2019 at 9.30 from gundavli pick up stop before catching bus I also confirmed the ticket and status they gave me positive confirmation..but the gaurishankar bus conductor told us that your ticket is been cancelled and try to contact customer care I contacted the customer care he told me that he has raised the concerned and redbus will try to contact us in 72 hrs but I didn't got any message from redbus ...

I hope you will try to resolve my issue ASAP...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — refund not processed

 garima jangir on Sep 10, 2019
I booked my ticket from chandigarh to sikar on 12 th of june. And cancelled it on next day and opted for refund. Its been 3 months and i didn't get my money back. The amount was 1350. This service sucks. I also requested in help section but nothing happened. My req id is 10390948. 3 months is a long time and after asking for refund so many times they didn't responded. I want my refund back....
Complaint comments  Read comments Complaint category Travel Agents

Redbus — money got debited but ticket not booked

 Shoeb k on Sep 10, 2019
Dear team,

Below is the mentioned transaction details towards which i already processed refund request as i got failed message while booking bus ticket but at the same time sum of rs.1211.98 got debited.
Request you to refund the same at earliest.

Payment id

Pay_dgd1c0mv2ksogd

Paid on

9th sep, 2019

Transaction id:[protected]

Transaction add: [protected]@hdfcbank

Please do the needful....
Complaint comments  Read comments Complaint category Public Transportation

Redbus — bus not departed from ranchi govt bust stand - kiran travels, 8th september 2019 at 14.30

 Chatterjeet on Sep 8, 2019
I book a ticket of red bus, kiran travels, ticket no tna[protected], from ranchi govt bus stand to dhanbad, date 8th sept 2019, departure time 14.30. But there was no kiran travel bus at ranchi gvt bus stand, and no bus of kiran travel departed from ranchi govt bus stand on 8th sept 2019 at 14.30. I contacted customer care of kiran travels, they told me to come patel chawque. I was not in a position to come patel chawque
So i did not get any bus of kiran travel at 14.30,, 8th sept 2019, ranchi govt bus stand.
Pl return my money (Rs 277.5) as no bus departed/ available at proper time...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Redbus — refund

 Senthilkumar Devarajan on Sep 8, 2019
Sir

Reference : transaction id [protected]

With reference to above i had booked my ticket to bengaluru through your weight and i received an sms from my bank saying that the amount of rs.682.50 had been deducted from my account but i did not get any ticket details from bus operator, and immediately again i have received message from red bus saying that my transaction was failed and refund of the amount is processed, would get within 5 to 7 working days.
But i have been waiting for the past one week to get my refund.

Please do the needful asap.
Complaint comments  Read comments [1]Complaint category Other

Redbus — bad services and traveling inconvenience

 Sambhaji Shelake on Sep 4, 2019
So bad experience with travaling with redbus they do not care or loyal with their services and no matters that woman or child are traveling in the bus. My complaint is not resolved yet and refund is also not come and i was totaly disappointed about the service costomer suport team was not cooperate proparly.
So i was decided to file complaint in consumer cort against redbus and attached the complaint number...
Complaint comments  Read comments Complaint category Travel & Vacations

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