Red Bus Customer Care
Pilani Soft Labs Pvt. Ltd.
Customer satisfaction rating: 56%
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Red Bus Customer Care

Pilani Soft Labs Pvt. Ltd.

Domlur Layout, Karnataka
Bangalore District
India - 560071

Customer Care Phone Numbers and Contacts


Additional info
Office No-4, 5th Floor, Sapphire Business Center, Opp. Hotel Kanak Comfort, Ushmanpura, Ahmedabad - 380013
+91 79 3941 2345

F7 - F14 , Sriji Majestic Complex, Omni Bus Terminus, Koyambedu, Chennai - 600107
+91 44 3941 2345

No: 515A, 1st Floor, 1st Street, Gandhipuram, CBE - 12
+91 42 2421 2152

#18/17, Basement, Dhaka House, Wea Karolbagh, New Delhi - 110005
+91 11 3941 2345

No-86, 9B Beside Muthoot Securities, Ashirwad Building, Opposite DD Vyapar Bhavan, KP Vallon Road, Kadavanthara, Cochin - 20
1860 3001 0101

#205, 2nd Floor, Bhuvana Towers, CMR Exclusive Building, Opp. Taj Tristar, 91 SD Road, Hyderabad - 500003
+91 40 3941 2345

53C/15, Dr. Suresh Chandra Banerjee Road, Opp. Beleghata Police Station, Near SBI, Joramandir Branch, Kolkata - 700010
+91 33 3941 2345

B 302, 3rd Floor, New Shivam Building, Kulupwadi, Near National Park, Borivali East, Mumbai – 400066
+91 22 3941 2345

2nd Floor, Right Wing, Parvaaz Complex, Near Golibar Maidaan, Opp. Dhobi Ghat, Shankar Sheth Road, Pune - 411001
+91 20 3941 2345

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Red Bus Complaints & Reviews

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Redbus — I cancelled my booking but the amount is not refunded to my account

 Akhilan29 on May 23, 2019
I cancel this ticket but the amount is not refund to my account

redBus mTicket
Route: Chennai to Pattukottai
Ticket No: TN[protected]
Passenger: akhilan (26, MALE)
PNR: RMT6737257
Travels: Rathimeena travels
Departure: 09:40 PM May 15, 2019
Seat Numbers: 18W
Total fare paid: Rs.485.0
Boarding point: Shop no 14 Omni bustand Koyambedu
Address: Shop no 14 Omni bustand Koyambedu
Boarding point contact: [protected]
Rathimeena travels Customer Care: [protected]
redBus Helpline:(044)...
Complaint comments  Read comments Complaint category Public Transportation

Redbus — bus ticket cancellation not allowing

 saanjac on May 22, 2019
Hi Sir,
I booked two ticket in Redbus from Trivandrum to Bangalore on travel date 23-May-2019 (Magical Express). My scheduled program was cancelled and tried to cancel the ticket online via redbus website as well as app and the ticket is unable to cancel. In ticket it is clearly mentioned that cancellation is allowed before the departure time. Moreover, I have discussed with bus operator magical express staff over phone and advised to discuss with redbus. Iam requesting to cancel my ticket and refund the money after your cancellation charges.

Ticket no - TN6M16384639
Complaint comments  Read comments Complaint category Public Transportation

Redbus — delay in journey due to wrong route

 Pankaj Karamavat on May 22, 2019
Dear sir / madam,

my tickets were booked by my travel agent holiday planner from mumbai to goa on[protected] from red bus under khapeshwar tours & travels which was started from mumbai on time from andheri at 8.30 pm. However the bus operator has changed the route for his benefits which results us to reach goa in the evening 5.00 pm on 17/05/2019. All the passengers travelled by the said bus were lost their 1st day of hotel booking due to negliogency of bus operator. Furtjher the road condition of route was very poor, we all the passengers had travelled having only 1 cup of tea during...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — payment was done but ticket was not generated

 Koushik Dosapati on May 22, 2019
I am koushik and i booked a ticket from aswapuram to hyderabad in redbus app and it costs me 600rs i paid with my upi id and i got a notification that money was debited from my bank a/c but the ticket was not generated and i didn't even get a refund message and while the payment was going on i got a message that error occured plzz reply me
Could you help me?
Email id:[email protected]
Complaint comments  Read comments Complaint category Travel Agents

Redbus — cancelled ticket refund request

 DEEPIKA OSWAL on May 21, 2019
I booked my bus ticket by redbus (Ticket number (Tin): tn5w91198226
From: pune
To: jaysingpur (Kolhapur)
Date of journey: 03/05/2019
Travels: konduskar travels pvt. Ltd., the ticket amount was 714.30/- rs. And cancelled it on 02 may 2019)

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days.

Why they are not refunding my cancellation amount and my request is to please refund my amount. Give me response as soon as possible.
Complaint comments  Read comments [1]Complaint category Other

Redbus — travels detail not give

 bagavathy ..A on May 20, 2019

I have booked ticket today from madurai to Bangalore at 10.10 pm
I received ticket from Redbus with booking and boarding point details with 4 contact numbers
When I contacted those numbers all numbers were wrong and they were saying no such travels and they don’t have service to Bangalore
I called Redbus customer care after waiting for 5 min on call they told they contacted travels head office and bus will come to boarding point and provided same contact number. When I called them back again I got same reply from there no such travels and service . Which...
Complaint comments  Read comments [1]Complaint category Other

Redbus — 2 vehicle break down in 1 day - poor service from excellent holidays tours and travels - madurai

 Balajikavitha on May 20, 2019
We have gone through a hell by using your service through excellent holidays for our trip id q9cykjtr82 to kanyakumari and trivandrum during 17, 18, 19-5-19.
First and foremost the vehicle what has been confirmed through redbus (Vehicle number :tn 59 am 4654) was not come. There was actually a vehicle which is out of fc condition (Info from driver) come first. The moment we have boarded to the vehicle (On 17-5-19 at 7am) i have informed them that there was so much of noise from engine along with some screeching noise while we using it next 2-3 kms. I have called the excellent holidays person...
Complaint comments  Read comments [2]Complaint category Travel Agents

Redbus — fraud redbus

 Kunal Lalwani. on May 20, 2019
Worst app seen in my life the payment gatways was failed then also they deducted from my acount at that time duration i feel that the tickets hasn't booked so i used my paytm for ever app and made my booking successfully and still they haven't made my refund fraud redbus fraud redbus the useless app ever seen before my mo. [protected] contact me for any kind of questions!!??? Fraud redbus. And the same bus was available in paytm 200rs less than redbus rate. Plz friends only use paytm they r fraud...
Complaint comments  Read comments [1]Complaint category Other

Redbus — i am complaining about misbehave and bad management of bus no. up17at4755.

 Ashu70013 on May 20, 2019
I wanted to take legal action against bus management of bus no. Up17at4755. There was lot of issues i suffer during traveling into this bus on 12th may, 2019 as per below:-
1. My boarding point was mahayamaya flyover which is nearest to my home (5km) but but 2 hours before journey time bus conductor called me and informed me about new boarding point and told me not possible to pick from mahamaya boarding point. New boarding point was too far from my home approx 15-20km. I have to pay extra money to auto fare to reach the new destination.

2. My reserved seat no. Was u7 but...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Redbus — need refund

 Roshan2823 on May 19, 2019
I booked a ticket on may 6 from Erode to Madurai ( Vivegam Travels) Tick No. TN[protected]. PNR no. VGM[protected]. I cancelled this ticket For Misunderstanding of date. i cancelled the ticket on the same day i booked the ticket. They said that the amount will be refunded within 7 days but it has been 10 days the amount refunded yet. please need refund. Refund amount 440. Need Refund please.Thank you....
Complaint comments  Read comments Complaint category Travel Agents

Redbus — refund not yet received

 Srjaiz on May 19, 2019
I had booked my ticket on 19th april 2019 from redbus.

My amount rs 1734 was debited twice and as per today (19th may) i haven't received that amount yet.

Please can you do the neatful of reimbursing my money. I tried contacting redbus through their app but they didn't gave any reply.

For your reference look at the picture.

Suraj jaiswal...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — tickets not booked but money deducted from hdfc bank

 Priyanga Sivaraj on May 18, 2019
Hi team,

Today i tried to book bus from erode to bangalore (Journey date. 20th may -10.45 tnstc bus) in red bus (Techredbus). I paid through net banking but money got deducted without the successful completion of ticket booking. I didn't get any confirmations for tickets booking.
So kindly please refund rs. 324 money back to my source account - hdfc bank.

Priyanga sivaraj...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — [fraud/cheating] booked volvo but was made to travel in normal ac bus then refused refund because i travelled through that bus because h

 Kashish Bhatia on May 17, 2019
I booked two tickets from kullu to delhi for volvo. No details were provided by redbus like the bus number. I called bus operator and was finally given the bus number. The bus that was provided was not volvo at all. No amenities were provided like a blanket, etc. The bus was in a very bad condition, we were supposed to arrive at our destination at 6:30 am but reached at 12:00 pm.

I filled a complaint to redbus but i had to attend the office the next day, i traveled on that bus. So i requested a 50% refund which they are refusing because i traveled on that bus.

I paid...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — refund issues

 s4shetty96 on May 17, 2019
I had booked 16 tickets mumbai - manglore - mumbai which i had cancelled exactly a week back. I haven't received the refund for that and also i'm not able to contact the customer care as the line gets disconnected on it's own. The total amount to be refunded is 32717 from 2 users but the payment is from same account so please look after it and reply soon....
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — boarding timing wrong

 Jayesh Sharma. on May 17, 2019
On line bus booking boarding time given wrong. As par customers executive red three time on phone total detail given he said 48 hours give feedback and hold on given for complain no but does not give n cut the phone. At boarding office in charge said bus was always two late every time customers waited. Why online booking. Rr bus dhule to surat boarding time 11.15 pm bus reach every time after 1.00 am why customers waited in late night with family in travels office at road side...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — no refund

 Razik01 on May 17, 2019
I booked scania ac seater bus from palakkad to bangalore on 13-05-19.. Bus got punctured at night 2'0 clock and bus company (Universal bus service) didn't provide any alternative till morning 7:30.. They gave only non ac bus that didn't have proper seating and that was till hosur not bangalore.. Called redbus customer service, they told it will take 3 days to process your complaint and after 3 days no response.. I called redbus customer service they told "there is no refund", it is worst bus booking app, my friend booked through goibibo for the same bus and he got refund...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — regarding carelessness and zero responsibility of red bus

 R seema on May 17, 2019
I have booked red bus from chandigarh to delhi on 17/05/2019. Redbus travel agency has given mobile no. Of driver which was not reachable. I waited for 1 hour in bus stand at night. When i called redbus travel agency, they were like it’s not possible as such i am telling lie. Highly unethical, unprofessional attitude of red bus and no care for passengers. I called for refundment of my money.
Busno: up16at4735
Ticket no: tn6e68301312
Pnr: 64hvdu5v
Travels: snow region travel
Departure: 01:20 am may 17, 2019
Fare paid: rs.815.0...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Redbus — driver denied to drop us at designated dropping point

 Kotresh Mysoragi on May 16, 2019
Booked ticket from pune to haveri srs travels via redbus on 16th may 8 pm bus mubumbai to sringeri bus number ka42a 5608. Bus got late by 55 min and driver is telling he cannot drop us at haveri, but he will drop us at different location so that he can cover his delayed journey hour to reach sringeri. This is highly unacceptable and rude behaviour. We will not get down from bus until he drops us at designated point...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — request for cancellation has been denied

 Ravikanth Kolla on May 16, 2019
I booked the below mentioned ticket for wrong dates and i realized after 30 mins and when placed request for cancellation. They said its not possible. When i called the operator they said its possible but only red bus. Red bus is blaming the operator (Orange bus). Its blame game. They are simply looting the money. They can deduct some amount and refund the rest. Still there more than 12 hours for bus to leave but still they didn't agree to cancel it. Below are the details of my ticket

Ticket number : tn6e90118716
Pnr : 93784418
Fare : 870...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — redbus ticket no. tn6967781513- journey from bhopal to ajmer on 12.5.2019 by rsrtc bus-starting time: 20:01 hours

 rajmom on May 16, 2019
Subject: redbus ticket no. Tn[protected]-
Journey from bhopal to ajmer on 12.5.2019 by rsrtc bus-starting time: 20:01 hours
Non informing the bus stand name or pickup point etc-
Claiming damage of rs one lakh from your company.
Name of passenger: p nagarajan, age: 56, mob: no: [protected]


The above ticket was booked online on 12.5.19 for my journey from bhopal to ajmer and since your company has not informed me the departure point or pickup place etc i could not get the bus as i wandered from isbt bus stand, state bus stand to find out...
Complaint comments  Read comments [1]Complaint category Public Transportation

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