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Red Bus Complaints & Reviews

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Updated: Jun 15, 2025
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Red Bus reviews & complaints(3929)

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1sachin1singh1
from Lalganj, Uttar Pradesh
Jun 15, 2025
Jun 22, 2025
This thread was updated on Jun 22, 2025
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Refund Request for PNR 145505 Trip on 10/06/2025 (Azamgarh to Delhi)

Dear RedBus Team,

I am writing to formally request a refund for my bus booking with the following details:

Passenger Name: Sachin Singh

PNR: 145505

Travel Date: 10/06/2025

Route: Azamgarh to Delhi

Seat Number: 8

Bus Number: UP-61 BT-9907

Boarding Point: Aadishakti Travels Bhawarnath Chauraha

Departure Time:...
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A
Ansh_cruiser
May 26, 2025
May 26, 2025
This thread was updated on May 26, 2025
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Refund

I booked a ticket through the RedBus app with Sri Renganathan Travels from Trichy to Chennai (11:00 PM departure). The bus was delayed by more than 30 minutes . The overall service was very poor.

The AC was not working, the charging points and lights were not functioning, and the driver was extremely rude and disrespectful. The condition of the bus was terrible, and it was not worth the fare of ₹1050 that I paid.
br...
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S
Supriyaa pi
May 1, 2025
Jun 22, 2025
This thread was updated on Jun 22, 2025
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Bus over delayed 2.5hrs and AC not working

Hi! My name is Supriyaa. I want to raise a complaint regarding the recent travel from Bangalore to Cumbum in Balaji Cabs. Ticket number: TU5W75464904

The boarding time was at 10.30 PM yesterday in KR Puram, Bangalore. The bus came only by 1.05 AM after 2.5 hours. There was no prior information about the delay no msg no calls nothing. When we called the driver he said he will come in 20mins always from 10.30PM. Why would you...
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d.chandra
Mar 23, 2025
Jun 22, 2025
This thread was updated on Jun 22, 2025
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ticket booked / amount debited twice

Address: Bengaluru
Website: www.redbus.in

I booked a bus ticket for Mrs. Devella Chaya Krishna, Age/60, on 4th March 2025 for travel on 8th March 2025 on your Redbus portal.

While booking the ticket when I entered the card details/OTP, I did not get the payment / booking confirmation. Assuming that the payment has not gone through, I tried again and booked a ticket with a different seat no. This time, the payment went through and I also received a booking confirmation.br...
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A
asvanth7
from Coimbatore, Tamil Nadu
Mar 14, 2025
Jun 22, 2025
This thread was updated on Jun 22, 2025
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refund not processed for canceled bus booking

Address: peelamedu, coimbatore

I booked a bus ticket via RedBus for travel from Chennai to Coimbatore with A1 Travels (PNR: AONP38BRZ282). However, the bus operator canceled the trip due to vehicle maintenance. Despite the cancellation being initiated by the service provider, I have not received my refund yet.

I have contacted RedBus customer support multiple times, but they have failed to provide a clear resolution or refund timeline. As per RedBus's policy,...
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K
Khushi Toshniwal
Feb 14, 2025
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Fake bus and no refund

Website: www.redbus.in

My booking ID:-TU3G65217383
I booked bus ticket from redbus on 14/2/2025, I did not get the the bus number, tracking details or anything else. I talked with customer care for hours but they didn't do anything, I found out the bus was fake and the amount I paid I didn't even get that back. how can they put such fake buses on their sites...
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J
joel345
Jan 7, 2025
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No proper response or any support

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I registered a complaint on 26-12-24 in this consumer complaints stating that the amount had been deducted from my bank account but I never received any confirmation or any information further on the ticket
right after posting the complaint in the...
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#JK
from Vadodara, Gujarat
Dec 26, 2024
Apr 12, 2025
This thread was updated on Apr 12, 2025
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No complaint resolved and no refund.

I was booked a ticket from Bangalore to Ahmedabad (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by travels and operator. After...
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J
joel345
Dec 26, 2024
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Failed Bus ticket booking and payment deducted

Address: Bangalore

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I received the bank deducted message but the red bus page didnt redirect and i never received the ticket after waiting for hours I tried to reach them through various ways but I didnt get an answer now i have almost waited for 7 days as they had mentioned...
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I
Isak Mulla
Dec 16, 2024
Apr 27, 2025
This thread was updated on Apr 27, 2025
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for barding date and time and dropping date and time

Very poor customer service. No way to contact the customer service related to bill or some thing. We cant chat on our queries. nor can we call th e customer executive. my bus Ticket No.: TTDC66493131 date of Travel 00:10 AM on 22 Dec 2024 and Dropping date and time 10:45 AM on 22 Dec 2024 but in app showing 10:45 23 Dec 2024....
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M
MrBhuvii
Dec 5, 2024
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Redbuses refund policy

Address: BALODA BAZAR

By mistake I paid for booking bus 4 dec 2024 and and I'looked for cancellation but there no chance of any cancellation and I didn't found any refund which was wrongly payment.
Could please assist us..
Transaction ID:- T2412041358272075970838
UTR:[protected]...
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Yogendra Singh Chandrawat
Oct 14, 2024
Nov 24, 2024
This thread was updated on Nov 24, 2024
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GST Invoice Not Received

Address: Flat No 301, Plot No B-146, Shiv Vinayak, Samarth Park Colony,

My last two bookings from RED BUS i don't receive GST Invoice for the ticket no TTAB81332620 & Ticket no TTAB25851911. I need it please share it on yogendra.[protected]@gmail.com....
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Address: No 7/17 Raja Manickam street Gnanamoorthy Nagar,Ambattur

Journey Details:

Date and Time: 29/09/2024, 10:55 PM
Operator: Padmavathi Travels
Bus Type: A/C Sleeper (2+1)
Ticket Price: Rs. 2090 (inclusive of GST)
Boarding Point: Bangalore Majestic, Opposite Sree Navanidhi Restaurant
Dropping Point: Chennai Erikari Bus Stop
Dropping Date & Time: 30/09/2024, 06:15 AM
Description of the Issue: During this journey, I experienced a near-death...
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V
VEA
Sep 10, 2024
Sep 14, 2024
This thread was updated on Sep 14, 2024
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Unauthorised change of seats by Krish travels Coimbatore- three hours delay

Address: coimbatore

Ticket Number: TTA[protected] | PNR No: 1423996
VE Annamalai and A Manohari

We had booked ticket from Coimbatore to Chennai for 8th September by Krish Travels. Allotted seats by Redbus app were 3 and 4. But in the evening the bus sent us message as seat numbers 15 and 16.

Similar change in seats had been done for several passengers, who all started quarreling and then complaining to Police. Police came to...
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dhruvsharma47
Aug 18, 2024
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Refund is not issued yet

I had booked my train ticket on 11th august from Mumbai to Guwahati but for 19th nov but due to some reason i had to cancel it, but i didn't get the refund. I tried to call them, but they didn't receive the call...
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I've booked a ticket from Rajahmundry to Hyderabad on 12.08.2024, 8.30pm in KVR tours and travels on 7.08.2024 evening. At around 9pm I tried to cancel my ticket as I couldn't take the trip due to inevitable circumstances. But the bus operator is not ready to refund my amount as he's saying that once the ticket is booked, it cannot be cancelled. This point is not mentioned in any of the booking and payment pathway. Please look into the issue....
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The bus got stuck and did not move, causing all the passengers to wait and use their own money to travel to Bangalore. I need a refund since the bus did not reach its destination and got stuck in the ghat section, making it immovable. Even the bus driver and cleaner did not respond, and no alternative bus was arranged. So, I need the amount as soon as possible.
Even though bus driver knows that bus having big problem. But still from...
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Hi
Im vignesh
I traveled from palani to Bangalore at 06/07/2024 via redbus ticket number -TT[protected].
I have booked for 11 window seat .ofter boarding They gave me seat no 8 non window seat .
Usually I prefer window seat only for my comfortable sleep while traveling on bus.
Bus operator changed my seat i asked help from redbus the responded.
It was made me to stress because sleep less night....
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I
iamyugi
from Chennai, Tamil Nadu
Jun 6, 2024
Jul 5, 2024
This thread was updated on Jul 5, 2024
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Refund has not been done

Address: Redbus India Private Limited. 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka - 560017.
Website: www.redbus.in

I have booked the ticket on 5 June and Cancelled the ticket prior to the refund time and Have paid extra for Full Cancellation refund....
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Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the unacceptable service I experienced on MM Travels bus from Delhi to Jammu on 29th May 2024. The bus, scheduled to depart from Ambala Flyover at 4:30 PM and arrive at Narwal Bus Stand, Jammu, at 11:00 PM, failed to meet basic service standards.

Details of the Issues Faced:
1. Misbehavior by Staff: The bus staff displayed rude and unprofessional...
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