Red Bus Customer Care
Pilani Soft Labs Pvt. Ltd.
Customer satisfaction rating: 41%
Submit a Complaint

Red Bus Customer Care

Pilani Soft Labs Pvt. Ltd.

Domlur Layout, Karnataka
Bangalore District
India - 560071

Customer Care Phone Numbers and Contacts


Additional info
Office No-4, 5th Floor, Sapphire Business Center, Opp. Hotel Kanak Comfort, Ushmanpura, Ahmedabad - 380013
+91 79 3941 2345

F7 - F14 , Sriji Majestic Complex, Omni Bus Terminus, Koyambedu, Chennai - 600107
+91 44 3941 2345

No: 515A, 1st Floor, 1st Street, Gandhipuram, CBE - 12
+91 42 2421 2152

#18/17, Basement, Dhaka House, Wea Karolbagh, New Delhi - 110005
+91 11 3941 2345

No-86, 9B Beside Muthoot Securities, Ashirwad Building, Opposite DD Vyapar Bhavan, KP Vallon Road, Kadavanthara, Cochin - 20
1860 3001 0101

#205, 2nd Floor, Bhuvana Towers, CMR Exclusive Building, Opp. Taj Tristar, 91 SD Road, Hyderabad - 500003
+91 40 3941 2345

53C/15, Dr. Suresh Chandra Banerjee Road, Opp. Beleghata Police Station, Near SBI, Joramandir Branch, Kolkata - 700010
+91 33 3941 2345

B 302, 3rd Floor, New Shivam Building, Kulupwadi, Near National Park, Borivali East, Mumbai – 400066
+91 22 3941 2345

2nd Floor, Right Wing, Parvaaz Complex, Near Golibar Maidaan, Opp. Dhobi Ghat, Shankar Sheth Road, Pune - 411001
+91 20 3941 2345

View More Information...

Customer satisfaction rating
Good news! We have a good connection with the company and they're good at resolving user complaints.

Red Bus Complaints & Reviews

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Redbus — cancellation amount did not refund

 Viky4396 on Mar 20, 2018
Dear Sir/ Madam,

I have cancelled my red bus ticket on 4th march 2018 but still now i did not get my refund amount.

I have raised call log from Red bus customer care but they are not bothering about my payment.Red bus customer care service is very worst.

Please find the details below,

Ticket booked bus name : K.P.N travels
Booking Service : Red Bus
Boarding Date : 05-March-2018
From : Trichy to Chennai
Boarding Time : 10.30 PM
Ticket Number : TM[protected]
PNR number : C[protected]

Complaint comments  Read comments Complaint category Travel Agents

Redbus — booked seats through redbus but bus operator sam tours and travels changed my seats without confirmation

 Libin varghese on Mar 20, 2018
Referring to below Redbus mticket
Route: *Bangalore* to *Velankanni*
Ticket No: TM4F97513034
PNR: *TS[protected]FOQF/79316/SBC TO VLKN*
Travels: *Sam Tours and Travels*
Departure: *09:30 PM Mar 17, 2018*
Seat Numbers: *10L, 11L*
Original Fare: Rs.1467.9
Boarding point: *Madiwala*
Landmark: Opp Ayyappa Temple
On the same journey date, I called 4 times to Redbus team hoping to get the same...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — fraud by red bus .no bus available at the given time named royal cruiser and wrong operator no provided

 Rishav Prasad on Mar 18, 2018
called on no provided ..operator told this is not correct no .then contact ticket agent they informed there is no bus royal cruiser at 8:30
wrong information provided
wasted 80 RS with customer...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — amenities of busses (morning star)

 Mani Krishna Chinta on Mar 17, 2018
People refer to such a busses which provide comfort as well some entertainment in terms of tv, amenities which were show cased during ticket booking contains tv but in reality either tv is in off condition. Through out the journey or it is in repairable condition. This are sensitive issues which should be taken care off. If something is not working should be informed prior through a message or cut down the amenities price in ticket fare. I hope iam clear on my subject and i wish this will be taken care off. This issues will diminish the name and fame of red bus
Thank you...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Redbus — delay in boarding

 Saini42 on Mar 17, 2018
Dear sir i am not happy with redbus service i had very bad experience with raju travel (Indo express)
My boarding time was 11:55 pm

I am sending the details of my ticket and travel. Due to that delay i lost my customer faith.
Route: chandigarh to jammu
Ticket no: tm4f75751994
Pnr: 43z8rurz
Travels: indo express
Departure: 11:55 pm mar 16, 2018
Seat numbers: 18
Total fare paid: rs.1299.0
Boarding point: mohali phase2
Landmark: near petrol pump
Address: raju travels (Indo express), sco-79, first floor, phase-2,...
Complaint comments  Read comments Complaint category Hospitals

Redbus — bus cancelled and no refund and no proper response from redbus

 soundarapk on Mar 15, 2018
Hi, i have booked a ticket on march 1st 2018 from sattur to chennai. The bus operator called me and said the trip was cancelled and redbus will refund your booking amount in 7 days. But it is more than 12 days and i don't get any refund. I called bus operator and they told they notified refund information to redbus and asked me to check with redbus. I sent three mails and no response. I called three times to redbus customer care and they told they will refund my amount in 24 hours, but after 24 hours no refund came and no response from redbus.
My bus ticket number is tm3w93138650.
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — bus broke down - refund not done

 mailarru on Mar 15, 2018
I booked a trip from Pune to Hyderabad on Citizen Travels using the RedBus app for March 3, 2018. The bust broke down and the operator called me on the morning of the day of journey to inform that. They offered alternate bus in which my preferred seats were not available, and I couldn't compromise as I was to travel with my kid. Even after repeated emails and calls to the customer care center, I am waiting for my refund. To my surprise, the executive in the last call made me wait and confirmed that no bus broke down that day. How ridiculous could that be? You never know, the bus operator might also...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — not received refund amount

 8050159460 on Mar 16, 2018
I have booked ticket on 2nd march 2018 amount is deducted but ticket is not booked, refund confirmation mail received.
the mails i got from redbus are below but i did not received refund amount till now.

Mail No 1 :Your refund request for following transaction is being processed
and the money should reflect in your account within 5-7 business days.

Transaction ID: 48294680
Refund Amount 166.00

Please quote your reference id: [protected] for any future communication

Mail 2: Your refund...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — the amount has not been refunded for the ticket which was not generated.

 Laveena2201 on Mar 12, 2018
I booked a ticket in redbus.The amount has been debited from my account but the ticket was not generated.It has been 10 working days since the amount was debited but I didn't get my money refunded to my account.When i contacted the customer care they said that my amount will be refunded within 7 working days.It has been more than 10 working days and I didn't get any amount credited to my account. When will I get my money back?...
Complaint comments  Read comments [1]Complaint category Banks

Redbus — to get my money back

 Media Advertise on Mar 12, 2018
I have booked three tickets from balaghat to bhopal on 07 march 2018, with the help of phonepe app. There
We select redbus option for booking. But on the payment process throuth online banking is stoped in the middle.
Seats are not book that time, then i call to customer care for conformation of tickets, (Plz find attached recordings)
They told that deduction amount will be return in your bank account with in 7 to 14 days.
So i will arrange tickets through offline mode. (Please find attached copy)
But on the 10th march the application show me your tickets are...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — cancellation policy on Mar 11, 2018
I booked a ticket from bangalore to coimbatore on 11th march in kavi travels for 9:30 pm bus and i wanted to cancel it because i decided not to travel. When i contacted the bus operator they said they cannot cancel the ticket and asked mw to check the redbus. I called the customer care and asked them to cancel the ticket but i got a ridiculous reply them that according to policy they cannot cancel it. It happened at 6 pm but still i have the time for next two hours to cancel the ticket and they said they don't have the policy to cancel. Such a ridiculous and # service it is. I used to travel...
Complaint comments  Read comments [1]Complaint category Public Transportation

Redbus — made me pay for their website error and claims there was no mistake.

 sasi_25 on Mar 10, 2018
When i was booking a ticket i got below error on website page and it did not show ticket. Since i trusted their website i went ahead and re-booked ticket via different travels but i used same email id and phone number and same bank account for transaction.

"dear g,
We are sorry your ticket could not be booked!

What next?
Your money will be refunded by redbus in next 1 hour.
We will send you an email/sms with more details on your refund status - ref no.[protected]. You will receive the money in next 2-7 working days depending on your mode...
Complaint comments  Read comments Complaint category Other

Redbus — booking time issue via redbus app

 Dpatel12 on Mar 10, 2018
Pnr no: 72789510,
I selected the bust to start the departure at 10march, 11:59pm and selected the second pickup point in the city which was nearer to my house. So obviously the pick up time will be beyond 12 midnight and it showed 12:35 am as pickup time. After making the payment the the app booked tickets for 10march 00:35am. This is a big bug in their system and the customer support is even pathetic rude and adamant didn’t want to understand this issue actually didn’t understand, dudds....
Complaint comments  Read comments Complaint category Travel Agents

Redbus — bus moved before boarding time and location

 Arumugamsubramanian on Mar 9, 2018
Based on boarding time i reached the boarding location (No 4 ramakrishna weighing bridge omni bus stand entrance koyambedu) at 9.10 pm.

They called me at 9.15 pm and confirmed the boarding time and bus location, i reached the bus location at 9.20 pm. But they moved the bus and given some location, i went their location, but again they moved the bus,

I depressed and called them for exact location, finally they informed me another location. I reached at 9.30 pm exactly by auto.

I asked them about their behavior, they are not answering properly and talking...
Complaint comments  Read comments [1]Complaint category Travel Agents

Redbus — refund

 theertharaja on Mar 9, 2018
Myself theertharaja b e i did transaction from my account while booking bus ticket from bengaluru to shimoga so the money had been deducted from my account but the ticket didnt generate. So i did transaction on 10 th jan 2018 still i didnt get my back. I did transction through tez app. I contacted the redbus no use please help me get my money back. I want to know the status of it. Here below are the some information.
Email id :
Phone number: [protected]
Transction number is:[protected]
The pg reference number is 42503073.
Upi id:[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — ticket cancellation amount not refunded even after a fortnight

 archi2924 on Mar 8, 2018
Your ticket has been cancelled successfully and we have initiated the process to refund rs 902.5 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tm3q57099365
From: bangalore
To: guntur
Date of journey: 25/02/2018
Travels: limoliner
Bus type: volvo b11r multiaxle semisleeper auto trans. (2+2)
Boarding time: 06:15 pm
No of seats: 1
Seat number: 1

This was the message received 15 days ago. Even after complaining nothing seems to progress...
Complaint comments  Read comments Complaint category Travel & Vacations

Redbus — redbus - tried to book ticket, amount debited, ticket not booked - amount not received even after 1 month

 venki1151 on Mar 8, 2018
I tried to book a ticket in redbus on jan 20th. The amount was debited but ticket not booked, then again booked via diff. Payment. I waited for 5 days for the amount to return, but didn't receive it. So i contacted redbus and they asked me to wait for 7 working days. Waited - but amount not received. When contacted again, they said they didn't receive the amount itself and asked me to contact my bank. Bank contacted and they told their side the transaction was successful, so i again contacted redbus and they asked me to send my full bank transaction from jan 20th (Mmm... Looking suspicious) yet...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — about inappropriate service from sri durggamba travel booked in

 Praveen_KN on Mar 8, 2018
This complaint is on sri durgamba travels bus operator registered in, i have booked a travel to kumta from bangalore on 9th of feb 2018 and we were picked in hanumanth nagar in a pick-up bus and we were told that we will have to change the bus in rajaji nagar and they dropped us in a very nice pick up bus. And when we saw the bus which we are suppose to travel was in a very bad condition and the bus is full of mosquitoes and is in a very worst condition, myself along with 20-25 other co traveler denied to aboard the bus due to the bad condition and after the long discussion until 12.30...
Complaint comments  Read comments Complaint category Travel Agents

Redbus — bus cancelled at the last moment ,no alternate arrangement and money not refunded

 San2612 on Mar 7, 2018
I had booked a bus ticket from Hyderabad to Bangalore through Red Bus on 1st Jan 2018. At the last moment the bus operator called us and told that bus has been cancelled and there was no alternate arrangement made.

I have been following with Red Bus on this for the past few months but I am frustrated with the same response from their end. The response from their end is always the same and they say -"Complaint team is working on it and we will update you shortly ".Two service request numbers have been created by Red Bus team for this but there is no resolution/refund given for these.
Complaint comments  Read comments Complaint category Public Transportation

Redbus — boarding time wrongly advised.

 Ravinder Reddy Kasarla on Mar 7, 2018
I have booked a bus ticket from somnath to dwaraka on 6th march 2018. The boarding time was given as 8.55 am and boarding point was somnath. I have planned my dwaraka sight seeing as per the time to reach dwaraka from the boarding time. I was waiting at the somnath bus stand from 8 am and when the
Bus did not come at 8.55 am i enquired with bus stand enquiry counter and was shocked to know that the boarding time given pertains to starting point of the
Bus i. E rajula and it will reach somnath after 12 pm. I could not waste my time
Waiting for the bus for 3 hours and so caught...
Complaint comments  Read comments Complaint category Travel & Vacations

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