[Resolved]  Redbus — Not allowed to onboard the booked seat . Want complete Refund

Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled by standing .I've complained to Red Bus about this and have been waiting for a full refund for more than 20 days, but my problem hasn't been fixed. The complaint's Case Id is 24031369