[Resolved]  Red Tape — sole went bad in a month, not replaced

Address:

Maharashtra

I purchased red tape shoes (RTS 5338) on 18 june 2011. in little less than a months time the sole went bad and lost all its roughness, so it is impossible to walk with that as it is very slippery. I bought the shoes from shopper stop, bandra for Rs 2195.

I took for repair at shopperstop , mulund (its close to my home) and they said they will have to send the product to company to get the sole replaced. Now they have returned to me saying, sole can not be replaced as per company policy.

Its strange that sole goes bad in a month's time from purchase and it is not covered under warranty. The box does not say this.