[Resolved]  Redbus — Booked the ticket but not get the bus

Address:

Bangalore, Karnataka

As I booked the ticket through redbus web portal to travel from Bangalore to Tirupati with the vandana travels as mentioned in the web site.
Later I got the call from unknown number told that the bus has been changed, you need to board on the same boarding point address @11:15PM on the journey date. I went to the boarding point address @ 11 PM, the bus didn't arrived and waited up to 12:30PM. Even I contacted to the vandana travels phone numbers which mentioned on the bus ticket(sent through the mail) but the person lifted and said that this is vandana tours and travels not vandana travels, contact to the red bus (he used unparliamentary dialogues). Also I contacted to the customer care of red bus on the journey date but the voice came that the customer care will not works after 11PM. I called to the next day and the customer care people not responded properly.
Till now, the red bus asking me different kind of questions and saying that we need confirmation of the deducted amount from your credit card in the JPG format.

Red Bus Ticket #TE5U89862876
Date of Journey :Saturday, April 28, 2012
Bangalore to Tirupathi
Traveller : Vandana Travels
Passenger Name : Mr sudheer Kumar
PNR #VDTPE6W26629659
Seat number(s):8,7
Bus type:Volvo A/C Semi Sleeper (2+2)
Total fare :Rs. 1,110
Departure time: 11:20 PM
Address: Next to BBMP office OPP SBM Bangalore, K R Puram