Redbus — Bus ticket booked and bus departed through the different pick up point.

Address:

Bangalore, Karnataka

Dear Respected Sir, This is to inform you that today my relative Sandesh Bhat had booked the ticket from Bangalore to Udupi from the Red bus site (agent-Durgamba Travels-sleeper coach) to be departed from Vidyapeeta Circle at scheduled time at 9.15 PM and it was informed that bus was under repair when my relative called Durgamba contact number at 8.00PM and asked my relative to call at 9.00PM. When my relative called at 9.00PM it was informed that the bus will be departed from location Vidyapeetha circle at 9.35PM. We were waiting at the location at 9.15PM. My relative had called the driver / call centre 2-3 times before the scheduled time to confirm the arrival of the bus at the location and it was confirmed that bus is on the way when called at 9.40PM. Subsequently it was confirmed that the bus had already passed from the Vidyapeetha Circle and asked my relative to come to Swati Hotel at Shesadripuram. Though we are waiting at the location almost for 45 minutes and no Durgamba bus (other than one Volvo Bus) passed from the location, it was explained by the bus driver / call centre that bus had already passed from the route. This is to inform you that my relative had four bags full of luggage with him and when came to know that he had to travelled to Shesadripuram to catch the bus, he rushed to catch the auto and paid Rs.250.00 to the auto driver. You can just imagine the situation when he had to travel to Shesadripuram with tension that he may / may not get the bus at the location. My relative is new to the location. Ultimately they accomodated him in other bus at the Seshadripuram. Ticket details as under: Bus name-Durgamba PNR no.[protected] Date-15.10.13, location-Vidyapeeta Circle, Bangalore. R. No.16, Seat no.21, passenger name-Sandesh Bhat, Why so negligence by the Red Bus and Durgamba. People have to take so much of stress because of somebody's mistake or absence of mind. After he had called the bus driver so many time before departure he went through this problem. I request you to take suitable action against the agency and pay back amount paid to the auto driver to my relatives. My relative number-[protected] and i am the witness for the same. Regards, Shreekar. [protected].