[Resolved]  Redbus — Ticket booked by redbus but seat not available

I had sent below mail to redbus on 3-Nov-08, it has all the details. Redbus did not responded to this.

"I had purchased one ticket from Pune to Hyderabad (Ticket No: T99D[protected] for my wife. This was a ladies seat.
When she tried to board the bus there was no seat available in the bus. Seat G2 (the one which we booked) was given to another passenger. I tried to resolve this issue on the spot but it did not worked out. The driver told me that I don’t know anything, I am just driving the bus. Then I called the contact # given on the ticket[protected],[protected]. I talked to Laxmi, she told me that she can not do anything and she can just refund of ticket price and asked me to come to office. We had no other option but we left the bus.
It was extremely important for my wife to reach to Hyderabad on next day morning to accomplish the critical project activity. We got another bus and for ladies seat we paid RS-1500.
The next day morning, I called Laxmi (Kaleshwari travels rep) and told her that as discussed, I am coming to collect the money but she told me that she can not give me the refund and asked me to call Mr. Reddy who is looking after all the kaleshwari management from pune. I called Mr. Reddy, who barely understand Hindi/English and was not in town that day. He told me to come on Saturday evening near Jahangir hospital where he will give me the refund.
On Saturday, I went there and called him but he was not in town and told me that he is on the way and will give me call once he reach in pune but I did not get any call from him. Next day I called him again, he told me that he is not in the office and asked me to come somewhere in the parking lot when he will pay be just RS-150 because according to him the ST Bus fare is that much.
Yesterday, I called the Redbus office in pune and explained the scenario to the representative, she told me that she has communicated this to Banglore office and you will get a call from them but I did not get any call."
Now, it’s the official communication from my side to redbus and expecting the resolution of this. I want the fare which I paid to get a seat in another bus which was RS-1500 as well as the redbus booking amount i.e. RS 15. So I want in total RS 1515 (I am not including the phone expenses, petrol exp, my time and other things). It would be good for all the parties to resolve this issue on urgent basis before I opt the legal way."

Thanks,
Nishant