[Resolved] Redbus — Ticket booking got failed but amount got detected

[Resolved] Redbus — Ticket booking got failed but amount got detected

R rustagi from Thrissur, Kerala

Hi, I have tried to book a ticket from Pune to Banglore, on the site when transaction got completed , page failed to go back to REDBUS website.so ticket didnt get book. but i got the mail from [email][protected]@ccavenue.com[/email] like this Merchant Site URL : [url=http://www.redbus.in]ONLINE BUS TICKETS BOOKING SERVICE » ONLINE BUS TICKET RESERVATION[/url] Order Number: 4423257 Order Received: May 5, 2011 Total Amount : INR (Indian Rupees) 1500.00 State Bank of India Account Holder : Munmuna Das Billing Address : (As entered by the Customer) and as stated amount got detected from account , i tried to contact both CCAVENUE people and REDBUS people , they are not responding. As the amount got transferred to REDBUS account , its there responsibility to return my money back , but they are not responding. reference no for the online transaction is IG49883643. i have attached the screen shot of the mail with Regards, Prerna Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
1 Comment	Share
Submit Close

Related Red Bus reviews

View all 3907 Red Bus Reviews

Comments

msreddy

from Vadodara, Gujarat

Dear Prema,

This is a common phenomena in occasional circumstances. You must create screen shots of your redbus message and your online statement of net banking or card screen shot which shows the deduction. Submit both to your bank from where amount deducted and to website where u have tried for a transaction.
Then refund procedure accelerates and you will having more chances of reversal.