Redbus — Frustrated with poor service of redbus

Hi,
I have booked the ticket from Pune to bangalore and next day i got a call from redbus that ticket has beed canceled due to some break down and money will be refunded within 4days but still they have not refunded the money and im very frustrated the poor service of redbus so please do not book the ticket through redbus as they cheat us....i also called to redbus customer care they said sent mail to support and i have sent many mails to that email id but no response yet..Vey very poor service beware of redbus........