[Resolved]  Redbus — Horrible travelling Exp

Address:

North Delhi, Delhi

I had booked two tickets for a 1 day tour to Agra from Delh for 10th dec 2011 and delhi sight seeing on 11th Dec 2011 through red busin. Booking was done on 9th dec morning . Spoken atleast 15-20 times with Hussain from your ahmedabad office.Hussian mobile no is [protected]. The tickets were confirmed (also got an sms for the same) and the tickets were delivered at the karol baug hotel (where we resided) from your karol baug office. Tickets were booked for the AC bus. Total amount paid was Rs[protected] for Agra tour, 500 for Delhi tour and 50/- delivery charges)

We reached the pick up destination (RK Metro station) at 6.45 a.m (pick up timing was 7 a.m). Our booking was with Metro travels. We had the driver’s no, called him 10-12 times and every time he said, he will reach in 5-10 mins. Finally at 8.30 a.m when the bus (metro travels, bus no 0762) was at the signal, the driver called up and said that he won’t pick us up as his bus is full and gave us some other driver’s no for bus no 1843. We spoke to the other driver named Balluram, ticket collector named sachin. When they arrived at the destination, he told us that redbus has not done any booking for us, have not informed them and it was also a non AC bus (ticket fare was Rs 300 and we had paid 575/- per head ie 1150 in total). He obliged us by taking us to Agra as there were seats in his bus and said that red bus will refund us the difference in rates.

After that we have spoken 3-4 times with the red bus office and the executive there has agreed to refund the difference in fare (apprx 600/- rupees).We also made the driver speak to the red bus executive.Our bus no was 1843( you can check that this bus is anon AC).

Finally the evert from Red bus was that they cannot help.

Request you all not to book your tickets and rely on red bus.in.