[Resolved]  Redbus — red bus the real red horror bus

I purchased a Volvo A/C semi sleeper bus ticket online from redBus.in to travel from Bhadravathi to Bangalore(Travel date 26th May 23:50 PM, reporting time 23:40 PM). The website has showed that the tickets are available with "Cauvery travels" and the transaction went successfully(well, that's the quickest thing this website could do). On Saturday the 26th May 2012 after waiting for a long time in middle of the night with my 4 months old son and my Wife, who came to send me off. Finally around 1:00 AM I discovered that Cauvery travels stopped operating buses from Bhadravathi for the past 2 months.
The web site has sold a bogus ticket to me and the total experience was really embarrassing, annoying. During my wait i have called up Cavery travels several time and there was no one picking up the phone and redbus.in call centre ends by 11 PM only.Luckily Around 1 AM 27th May 2011 some one picked up the phone and told me that since 2 months they stopped operating buses from Bhadravathi . During this cruel waiting i also faced embarassing moments as people around the bus stand figured out that i'm new to this place and waiting for a non existing bus there were also situations where few of them were staring at me and my family intimidatingly. I had a very important business meeting the next day morning and i had to miss that as well be cause of some one else slackness.Finally, i figured some junk travels and paid extra money for a ticket and got back to Bangalore in the afternoon.

The next day my wife called up fraudulent Caveri travels and spoke to them at length about the crueality happened to us for which they rightly scolded her and told her that she should only be complaining this to redbus.in. Now, redbus.in customer care executives got the details from her and immediately they have delis ted the bogus travels from the website. They could not say anything other than sorry and they never bothered to give a call back or at least organize a refund.28th May 2012 i called up redbus.in to see their next steps and they promptly recognized the complaint my wife has raised and they asked me to write an email to [protected]@redbus.in as they could not do any thing and they will not let me speak to higher authorities in the organization also, there is no one good hear ted,committed authority in the organization to give a call back and address the grievance for ill fated consumers like me.

After all this i went through the website and figured out that after all redbus.in was founded by few of the smart minds who had difficulties buying a ticket some time in their early days and with a service attitude these people went on to create such a website to help people.However, the commercial aspect of this idea has reached great levels but not the commitment for the paid service.

How on earth could redbus.in list some travels which is not existing or operating and cheat the customers .In my case, i felt i got embarassed, cheated, fooled, lost a valuable business deal,annoyed, threatened and finally felt helpless. So i have decided to take my case and would like to make sure no one like me suffers again with these fraudulent companies. I will go any length to escalate this issue to the court of law and get the justice done for me.

I'm sure there are lot of money mongers in redbus.in but there could be someone with good customer service attitude might see this email before rebus.in cheats another customer.

Just to reiterate, more than economical damage the emotional damage caused was immeasurable. I had to wait with my 4 month old son and wife for hours to figure out that redbus.in is fradulent and even after complaining to the customer support none from redBus have contacted me to address the grievance.


Sundar
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