Rediff Bol/BSNL — regarding unauthorised charge taken by BSNL/Rediff Bol

Dear Sir,

I am an employee of All India Radio, Patna and was on official tour to Kolkata and my mobile no.[protected] was in roaming. On dated-21.04.2009, I received two SMS and one SMS on 22.04.2009. These were sent by my friend from Patna through Rediff Bol(Free service) No.[protected]. Just after receiving the three messages, the concerned company had deducted Rs.300/=(Rs.100/- per SMS) from my balance of mobile.

As soon as this incidence has occured, I talked with the Customer Care of BSNL for redressal. The respective complain No. is 3611917, dated:-21/04/2009. The authority told that we are unable to solve your problem, since the Rediff Bol has deducted the referred amount.

Now, I m very distressed and want to quick redressal of mine.

Hence, it is requested to take immediate action in this regard under intimation to me, otherwise I will under the shelter of Consumer Forum.

Yours faithfully,

AJAY KUMAR
ALL INDIA RADIO
PATNA