Rediff.com — Childrens laptop is not working

3.0 That on 27th Jan 2009 Complainant have been placed an order of English Learner Laptop For Kids With Mouse Control from O.P. no 2 (Rediff.com) order number 5156704 .( Photocopy of the said document is furnished)
3.1 That on 31st Jan 2009 Complainant 1 have got an email from O.P No 2 i.e. Your order no. 5156704 is approved The vendor has processed the order for dispatch & the courier details will be sent to you by email.( Photocopy of the said document is furnished)
3.2 That on 4th Feb 2009 O.P. No 1 had been delivered English Learner Laptop For Kids With Mouse Control by TNT courier, courier no[protected] at complainant home address .The price of English learner laptop was Rs 499 and shipping and handling charges was Rs 70.( Photocopy of the said document is furnished)
3.3 That the English Learner Laptop for Kids with Mouse Control was defective and it was not working.