Rediff.com — Exhibition of a highly irresponsible and unprofessional behavior in delivering a gift

I had ordered a gift from Rediff.com (on 21/3/2009). It was supposed to be delivered on 15th April, 2009 ( it was a friends birthday and timely delivery was most important). However, I received an e-mail on 26 March, 2009 stating that the gift has been delivered. The tracking details also showed that the product was delivered (this forced me to ask my friend before the birthday if she had recived the gift and how did she like it). However, to my surprise the gift was not delivered. Then I had to call rediff.com and write an e-mail. They then replied saying that the gift will be delivered on 30th March, 2009. It wasn't delivered on the promised day again. Then I had to write them more e-mails to get my gift ( somethin that I had paid for ) delivered. Also the gift was delivered on Monday (6 Apr, 2009) and their e-mail says they cannot do anything for the hurt sentiments but they ASSURE ME OF PROMPT AND COURTEOUS CUSTOMER SERVICE...haha.I was atleast expecting them to send me a token of apology but I guess now I know where to NOT SHOP FROM. The e-mail conversation is as follows:


Your order number: 5275207 is delivered‏
From: [protected]@shoppingmails.rediff.com
You may not know this sender.Mark as safe|Mark as junk
Sent: Thu 3/26/09 6:59 PM
To: [protected]@hotmail.com

Track your order | Your Account


Your gift has been delivered as per your instructions

Hello Harsh,

Thank you for using Rediff.com to choose your gift. Your gift order number: 5275207 has been delivered to the specified delivery address. Your order details are as below :


Details of Order# 5275207

********************************************************************************...⇄


RE: 'Rediff=[protected]' Shopping: DISPATCH-DETAILS‏
From: Support ([protected]@rediff.co.in)
You may not know this sender.Mark as safe|Mark as junk
Sent: Mon 3/30/09 10:53 AM
To: [protected]@hotmail.com ([protected]@hotmail.com)

Dear Harsh

Greetings from Rediff.com

With reference to your mail, we have spoken with our enabling partners and received the intimation that the item registered through order no-5275207 will be delivered on 30.03.09

Please be assured that the same would be delivered shortly.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Javed
Customer service,
Rediff.com
********************************************************************************...⇄

RE: 'Rediff=[protected]' Shopping: DISPATCH-DETAILS‏
From: Harsh Sundani ([protected]@hotmail.com)
Sent: Thu 4/02/09 9:14 AM
To: [protected]@rediff.co.in

Hi Javed,

I still haven't receved the product.

I am appalled at the unprofessionalism exhibited by rediff.com and your team. I expected the cordination between you and the seller to be in par with other online shopping websites but I am highly disappointed by this incident.

I request you to look into the matter at the earliest and get the product delivered asap.

Regards,
Harsh.D.Sundani.

********************************************************************************...⇄

RE: 'Rediff=[protected]' Shopping: DISPATCH-DETAILS‏
From: Support ([protected]@rediff.co.in)
Sent: Mon 4/06/09 10:01 AM
To: Harsh Sundani ([protected]@hotmail.com)


Dear Harsh

Apologize for the delay in replying to you.

We have received your mail and understand every reason for you being upset. We would not be able to meet the sentiment that you had intended to send along with a timely gift. We truly understand the sentiments involved in your gifting. However as per telephonic conversation with ******* we would like to inform you that the product registered through order no- 5275207 had been delivered to her

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Javed
Customer service,
Rediff.com