[Resolved]  Rediff.com — Non delivery of product

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From: Desai, Prashant [CMB-IT]
Sent: Tuesday, May 27, 2008 5:10 PM
To: 'Support'
Subject: RE: 'Rediff=[protected]' Shopping: Delivery Issue
Importance: High


Thanks for the response Pooja.

As you go through the order, it was placed on 13-May with a delivery date of 24-May which gives almost 11 days of advanced notice.( Am sure the stocks should not have gone exhausted overnight ) and myself or my mail id should have been intimated in well advanced instead of me doing followups once it has gone beyond the delivery date.

This order was supposed to be gift for someone to be reached on a specfic day, if intimated earlier could have made some alternative arrangements and which has ruined the entire surprise.

The purpose if booking it through the site was for timely delivery when I am not back @ home, which actually doesnt serve the purpose of delivery center of your site and gives more dissatisfaction.


regards
Prashant.


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From: Support [mailto:[protected]@rediff.co.in]
Sent: Tuesday, May 27, 2008 4:49 PM
To: Desai, Prashant [CMB-IT]
Subject: RE:'Rediff=[protected]' Shopping: Delivery Issue


Dear Prashant,

Greetings from Rediff.com

With reference to your mail, we have spoken with our enabling partners and received the intimation that there is a delay in dispatching the ordered item since the stocks are currently exhausted for the same.

However, our enabling partners are in process of procuring new stocks and the same would be done within 4-5 working days. Also, we assure you that you would receive the product at the earliest

We assure you careful and prompt attention to your orders on all your visits to www.rediff.com

Warm Regards,
Pooja Gaud.
Customer Service
Rediff. Com

P.S: Please do not change the subject line for future correspondence .

-----Original Message-----
From: Prashant Desai (prashant.[protected]@citi.com)
Date: Monday, May 26, 2008 09:51 PM
To: [protected]@rediff.co.in ([protected]@rediff.co.in)
Subject: Shopping: Delivery Issue

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Name: Prashant Desai
Phone Number: [protected]
message : The order was supposed to deleiverd on 24-May, but has not yet reached destination. Can you please confirm the status.
order : 4598018

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