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[Resolved]  Reebok India — Charging fee for repair of shoes in warranty period

Hello,
I purchased Reebok shoes considering that they are the best sports shoe brand in India. The shoe cost me 4990 bucks. I was given a one year warranty. When you purchase branded items then it is for sure that you want service wherever the brand showroom exists. I had purchased shoes in Chandigarh and currently I am working in Bangalore, so when there was a pasting problem in the shole, I went to Forum Mall's Reebok store. There they told me that they will charge for that, and told that the other office is at IndraNagar. Having no other option, I had to give them the shoe for repair. But, despite the fact that the shoe is under warranty and warranty for branded items is valid across all of the showrooms, they are charging for repair.
This has disheartened me as their service is very poor in this case. This is not what warranty means. If you purchase any branded product then you should get service anywhere irrespective of where you have purchased them. But, Reebok have shown unlawful behavior with regard to this.
I will not consider to buy any Reebok shoes in future.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

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Reebok — warranty issue

Sir,
I have purchased 2 pair of rebook shoes from following shop:-
tristar retail pvt ltd
rebook shoppe
f-38,db mall , arera hills
bhopal ,MP
[protected]

shoes detail:-
j21870 5039rs 6/9/2011
j19536 4799rs 21/07/2011

Both shoes has worn out and their net on the front has taken out
through normal wear and tear. i was promised for warranty of 1 yr and
i informed the local dealer on 22/02/2012 but he told he will revert
back . Till now i didn't hear anything from them. I also recorded the
whole conversation and called the number given by shop owner. It seems
like the quality of shoes is very bad and their was false promise from
your company on warranty etc. please inform me i what can be done in
this matter I have hard copy of bill also.


the images of my shoes are following:
http://postimage.org/image/xa0h2imhh/
http://postimage.org/image/uge9ydmhv/
http://postimage.org/image/5094ayyev/
http://postimage.org/image/galhzuuk7/

Thanks and regards
Ashutosh Pathak
[protected]
[protected]

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    Reebok India
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    +91 71 5225 1782
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