[Resolved]  Reebok India — cracks and pasting lost

Address:

Chandigarh, Chandigarh

dear customer care reebok ,

this is my fourth or fifth mail to reebok regarding my shoes which i purchased on 2 jan, 2011 from sco 20 , sector 17 E , chd. cost of the shoes is Rs 8999/- and after one month the shoes got some cracks and lost pasting from the sole and some cracks over there also. i went to the showroom at sec. 17 at the above mentioned address and show them the persons sitting over there and told them to get it replaced as they himself said that it is difficult to get the pasting done here , this was said by MR. Azeem khan but when i told him the bill was lost he refused to accept the shoes without bill , i told him to check the records of the company he simply refused and said that the company deletes its bill every month which was a great lie , then he gave me the no. of one more guy the name was mr. jagdish sharma or jagdeep sharma , after that i had a talk with mr. sharma and again talked to azeem khan and after this they told me to leave the shoes and they gave me the compalint no. 167 and told me to wait for 15 days and after 15 days when i went to the showroom on 5th april, 2011 they gave me the repaired shoes with some pasting done on those shoes and the cracks are still there and i was so shocked when i saw these repaired shoes coz i was expecting replacement as told by the staff. kindly go through my mails and revert to them and made some arrangements to replace these shoes. hoping for some favourable response from ur side.

mandeep arora,
cont. no. [protected]
email:- [protected]@yahoo.co.in