[Resolved]  Reebok India Company — MANUFACTURING DEFECTS

Address:

Vadodara, Gujarat

I have sent the complain on 12th March & 17th March'11 but i have not recd any feedback from there side till date. Below is the details complaints address to them

To,

Reebok India,
Customer Care

I bought a pair of Reebok Shoes for Rs.1345.00, from Authorized Reebok Factory outlet in Mumbai M/S Babubhai Bhawanji on 16/11/2010. I am a brand conscious person and look for Quality product but my experience came to end very shortly as in 3 month my left shoes soles started to come out. Moreover the front part of shoes also started to come out now. I have attached the Photos for your reference. This has happened in the month of end of February month

While purchasing the shoes at the shop I asked the salesperson about the after sales service and he has given me the assurance that in all over India you get it and if something goes wrong then the company would replace the shoes for you as it is branded shoes. I have also informed him that I live in Baroda and I am buying the shoes in Mumbai so do I have to come to Mumbai if something goes wrong. I bought the 2 shoes from that store {myself and my wife} on the assurance given by the sales person.

I have gone to the factory outlet in Baroda but they said we can’t do anything for you. It was surprising that there is no after sales service for the customer from a reputed brand like Reebok, this sort of post sale service has not been expected.

I hereby request the company to replace my shoes or I will have to lodged a complaint in consumer court

I have informed my friend in India & Abroad /colleague and my family that do not buy any Reebok brand items in future

Waiting for the Feedback at the earliest


Thanks,

Dinesh Chandra Pant
412, Sharad Nagar Society
Tarsali Raod
Baroda – 390009
Gujarat
M:- [protected]