Reebok India — COMPLAINT REGARDING UNSATISFACTORY CUSTOMER SERVICE: REEBOK NOT REPLACING/RETURNING WATCH

Address:

South West Delhi, Delhi

This is to bring to your notice that I had bought a Reebok Watch on 13/1/12 from the Selectcity Mall located at Saket, New Delhi. However, the watch had some defect due to which I had sent that watch to the Store-Representative there (16/9/12) and he sent it to the customer care. I was informed that the watch would be corrected and returned to me soon. (copy no CF/12/6379)




However, even after several weeks (MORE THAN TWO MONTHS) of continuous promises and assurance I did not receive the watch. In the last conversation I was informed that the customer care people have couriered the watch and I would get it in a day or two. When I went to collect my watch, I was shocked when I was told that I will not get my watch (this means all the communication that Reebok made earlier was not true and my time, energy and money was being wasted in making repeated visits and calls) and I had to take some other stuff of that value and even no credit note would be given to me from that store (which had nothing reasonable to buy and the store was closed after 15th of this month).




This gives rise to a question.. Is this a general policy of Reebok (in India) of selling defective products in India and then troubling their customers? And is this how the company is planning to play with its brand image?





I therefore request the company to direct the people responsible for this to refund my money &/return my watch in proper shape. At-least this much the company can do to rectify the bad and unsatisfactory customer service that has been rendered.




I hope that the company will take proper corrective actions as soon as possible so as to retain its loyal customers and not play with its brand image LIKE THIS


Thanks and regards,


Dr Ankit

PGIMER & Dr RML Hospital

Baba Kharak Singh Marg

Delhi 110001

ph [protected]