Reebok India — shoe canvas stitching torn within 5 months

Address:

Karnataka

i bought a casual reebok shoe for 1200 rs from authorised store
wiithin 5 months both the shoes torn at stitching
THEY SAID SHOES HAVE TO BE SENT TO DELHI TO TECHNICAL DEPT FOR APPRAISAL
EVEN A ROAD SIDE COBBLER WILL SAY IT IS A MFG DEFECT
show room people were careless and callous in treating the customer
and after 45 days returned it back that no manufacturing defect and is wear and tear only during 45 days they never appraised the situation
there are 800 stores and morethan 50000 complaints are assumed per year
like courier service they should have tracking number so that customer need not make 15 calls and couple of visits and increase his BP
I STRONGLY BELIEVE THEY HAVE NOT SENT IT TO DELHI AND DILLY DALLIED
there is no proof of appraisal at delhi no challan
I HOPE SENIOR MANAGEMENT FROM SO CALLED CUSTOMER CARE TAKE CARE OF REPUTATION BY PROMPT ACTION