Reebok India — Defective shoe and suitcase

Address:

Howrah, West Bengal

To
REEBOK INDIA,
Customer Care,
Respected Sir,
This is to inform you that I purchased a shoe from the Reebok factory outlet at Gariahat named PIXEL IMPEX PRIVATE LTD on 15.08.2010, the shoe code being[protected]. There was an offer put up, on purchase of three Reebok shoes, we were to get a big Reebok suitcase free. My dad, sister and myself chose three 3 shoes and we got the suitcase free too.
I did not wear the shoe here because I bought it to be worn when I travel abroad. This year when I left for Canada, in the month of September, the lower sole of the shoe started wearing off. After about a week’s use, I had to ask my host family there to get super glue for me to stick together the falling off the pieces of the lower portion of the shoe. The people out there were shocked as they could not believe it was a Reebok shoe! After buying an expensive shoe from such a reputed brand, known by people, this is the result! What am I to do with the shoe now? It is assumed that your shoes last for years. How would you compensate for the embarrassment I had to face abroad? Or should I say the factory outlets keep defective pieces and try to do away with them giving offers like the one I mentioned above?
Not only did the shoe give away but also the suitcase that I got as a part of the offer, is no longer in a good state to be used again the next time I travel.
SALONI SINHA
INDIA
[protected]