Reebok India — refund of shoe cost

Address:

Chandigarh

This is complaint related to invoice number 547 invoice date : 30 May 2012 item code I13908 purchase location SCO 38 Pocket no 1 mani majara chd purchase amount Rs. 3299.00
Issue: Purchase has been done on 30 May ans on 31 may it has been reported to the shop that the shoes are damaged as the sole is releasing.
As discused with officer (harish and satish)at the showroom they have requested me to submit the shoe for further investigation and a challan has been shared with me (challan nunber: 20824 dated 01 june 2012) and they have request for minimum 6 days to come to closure comment.

My complaint list is as follows:
1. If the product found guilty then why the cash back is not alowed
2. For 6 days my shoes is with reebok and the amount has alreay been paid that. What about a consumer why he has been deprived from his right.
3. If i have decided to purchase any product from reebok it doesnt mean that you can give cheep product to consumer. If the showroom guys can see that yes the fault is there in the product from reebok....