[Resolved]  Reebok Shoe — Manufacturing Problem

Address:

West Bengal

Re: - Defect in shoe manufactured by Reebok Shoe namely USA – 11


Dear Sir,

The undersigned have purchased on 12-03-12 from the addressee no I (Benfoco Overseas Pvt Ltd)-15/3,Chowringhee Road ,Kolkata-700013 herein above at Rs. 7999/- for which Cash Memo bearing No-10893 was issued copy enclosed.

The said shoe was been used with due care as it was a prize possession for the esteemed value that a product of “REEBOK” always carry with it. With utter shock the undersigned found that wearing the said shoe specially right one, had became very painful after putting it on for a couple of times more the undersigned on being very disappointed had approached the Reebok herein and returned the shoe 4/11/12 when upon inspection it was reported by your good self the Reebok that air bag in the right pair was punctured and the undersigned requested to callback and collect the shoe by 20 days there after.

It is specially worth mentioning that there was no report on the part of the retailer the customer claim from 4/11/12 that the shoe has suffer at all any external damage fact that air bag puncture was very much recorded the copy of customer claim form and the no- CF/12/20067 is also enclosed.

On 24/11/12 the undersigned visited the store when the shoe was returned without being repaired. On expressing resentment by the undersigned as the grievance remained undressed/ unresolved, the undersigned verbally informed by employee/officer of the store that it’s Delhi office where from the same has been returned unprepared.because of the warranty period of the shoe is over.

As a customer the undersigned stood shocked and bewildered at such state of affairs that after spending Rs.7999/- for purchasing product of Reebok, the same became unusable and grievance is not dealt with appropriate serious action on the part of the addressee herein. The result of such negligence on the part of the addressee herein, the shoe instead of being replaced by the retailer and/or the company has been refused, resulting in a total wastage of the amount Rs 7999/- spend for the said shoe coupled with the harassment suffered by the undersigned apart from the tremendous mental agony and utter disgust that I am suffering. It was beyond remotest imagination that high value product of Reebok will last only for the couple of months and there after become dysfunctional.

I believe and trust that keeping in view the esteem value attached with every product of Reebok the untimely damaged shoe be replaced immediately and alternatively the undersigned herein consumer is entitle to and so be compensated immediately. Your early action will be appreciated.


Sayan Deep Saha
Address- 360,NS-Road, Chinsurah, Hooghly
State-West Bengal
Mobile -[protected].