[Resolved]  Reebok Shoes — Reebok Franchise malpractices and negligence in selling shoes

Dear Customer Care Officer,

I bring to your notice the sequence of events which are self explanatory in eroding the confidence of a customer in reputed brand like Reebok:

I have been purchasing and using the Reebok Brand shoes including accessories for last few years with a confidence that it is the best available brand in India.

Recently I purchased your Reebok running shoes from your one of your outlets:
Reebok, Mayur Associates, 3-6-423, The platinum, Himayat Nagar, Hyderabad(Ph. No.[protected].
I had taken your model R870364 shoes. I asked for a size of 8 (U.K.) and during trail they had given me the same size, but they replaced it with a shorter size 7(U.K.) when i purchased it. When I took the shoes back home and tried them I found them to be of shorter and immediately went back to the same showroom and asked for the next size. They told me that they don't have the next size and gave me a much bigger size. When I asked them about the availability of the correct size, they said that they are not having and they had no plans for procuring it in the near future. Instead they said that it cannot be available and showed me shoes of other model at a much higher price. They told that they don't even have shoes in that price category.

In fact they even made me purchase shoes (model No-->R346685) of higher price (Rs 1300/- more than the earlier one).When I saw the price of these shoes on the label, the price has been struck off with a marker and a new price has been written with a marker.( The striked off price seems to be around Rs 3599/- where as the marker written price is Rs 4599/-). I think they are looting the customers in the above said manner. Also, I took these shoes half heartedly as they don't want to return the amount though it’s the mistake of the franchisee employee (who has given me the wrong size shoes).

After going through this very unfortunate sequence of events, I have now decided not to use Reebok Brand in any form nor would I recommend this Brand to others ( lost trust in your franchisee and your brand name ( as they said they cannot procure the model /size I wanted) and even with the malpractices your dealer is indulging in).It lead me to a loss of Rs 1300/- more without any satisfaction.

I hope you consider this as a serious matter in terms of your franchisee conduct in indulging in malpractices and not responding in procuring the right size for a pair of shoes.

(I'm writing you this mail as soon as I purchased a new pair of shoes).

P.S.: I hope you start your online option of purchase of accessories as soon as possible.


Thanks,
Y.S.M.SHYAM
RAMNAGAR,
HYDERABAD
500020
PHONE : +91 [protected]
INDIA