Reebok Shoes — Torn shoes no reply on claim form

Dear Customer Service,

I purchased Reebok Shoes from M/s. style Gangtok @Rs.2990/- which apparently was new range. One shoe got torn without any outside force and other piece was also getting off in same way.
On my complaint the store took shoes from me and send it company details of form were PGSC No.1-154455 size 8 on 21/11/2007 and was told it will come back in weeks time,but after 11/2 one and half months i got same torn shoes returned with no explanation on customer claim form which apparently is to be comleted by product manager.

I regret to say that being regular purchaser of your product such careless action was not expected on companies part. My shoes were not replaced but atleast i should have got proper explanation on that