[Resolved]  Reebok Shoes — Poor Quality of Reebok Shoes

Dear Customer Care Officer,
I am a regular customer of Reebok shoes for last 10 years. I purchased a pair of shoes (77119-Cl Tech. LP) around one year back from one of your franchisee outlet M/s GRIP SALES PVT. LTD. (C), 9,10,11&12/4, Atur Park, Sion Trombay Road, Chembur, Mumbai – 400 071. On using the shoes for less than 4 months, I found that the pasting of the sole has opened. I lodged a complaint at your franchisee outlet and I was offered to purchase a new pair against its replacement. The second pair of shoes (55717 – Versa Run LP; Bill No. 9699 dated[protected] also had a similar problem. Once again the complaint was accepted and I purchased another pair (155015 – Stride Runner; Bill No. 225 dated[protected] against its replacement. It is very sad to tell you that the third pair of shoes also had a similar problem. But this time I was not able to find the Bill and approached the shop without the Bill. But your franchisee outlet did not register the complaint and said that nothing could be done without a bill. Subsequently I was able to find out the Bill after thorough searching and I immediately rushed to the shop. But by the time I reached your shop the warranty period was over and it was bluntly told by your franchisee outlet that nothing could be done after the warranty period (i.e. 6 months) is over. After my request, at least the complaint was registered (Complaint Bill No. 3551 dated[protected]. Today (i.e. on 23.1.2008) when I complained the shop, I was told that they are not able to contact the company representative and and I was asked to contact only in the month of February.

I would like to convey following things through this letter.

1. What has happened to the quality and reputation of Reebok shoes? It has deteriorated to such an extent that 3 consecutive pair of shoes could not last even up to the warranty period.

2. It is a mental torture to purchase the shoes and keep the Bill in a safety vault or a locker as if it is gold or some highly valuable property.

3. If a customer is not able to locate the Bill for two months, does it mean that your responsibility is over?

4. Even after a period of one month your franchise could not contact the company representative in this age of advance information technolgy.

It may be painful to say that with this sort of experience it is very difficult to maintain further relationship with Reebok.

- M N JHA
Scientist, Bhabha Atomic Research Centre
Trombay, Mumbai - 400085
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