[Resolved]  Reebok Shoes — Defective shoe

Address:

Mumbai Suburban, Maharashtra

On 14th Apr'11 a pair of Shoe worth Rs 6999/- were purchased from Dealer of reebok Shoes - M/s Tarush Mktg P Ltd -Khar , Mumbai vide invoice # 578 dt 14-4-11. As per dealer & display made this shoe was supposed facililate the user in walking. When I went for a walk on Juhu Beach on 15th Apr'11 the inside of shoe collected sand . This happened due to defective design & improper material used in shoe which was a filmsy net material which easily allowed sand to go in.On 16th the problem was reported to dealer & they send the shoe for inspection to Reebok company in gurgaon & gave us a complaint form - and asked us to contact us after 4 days. After 4 days the Reebok company accepted the defect.The dealer after accepting the defect REFUSED to refund the money . We were asked to buy something else of same amount or higher. when I buy higher amount i have to pay additional amount. This policy of no refund incase of supplying defective goods wasn't mentioned by dealer before sales. Non refund of money for defective goods & Reebok dealer insisting to buy another product is not in right way of reputed company's policy. Is this policy acceptable if REEBOK sells in USA or Europe? I would request all readers to boycott REEBOK for such policy in India. And also request your forum to get justice for me and also ask Indian government to pass a law making it punishable under law for such act by a company or their dealer