[Resolved]  Reebok Shoes — wrong size of shoes sold

Address:

Ahmedabad, Gujarat

Respected Sir/ Madam,
I have purchased shoes from your outlet at: TRISTAR RETAIL PVT. LTD. ,REEBO, SHOE,GF-4, BHIKHUBHAI COMPLEX, NR. KOCHRAB ASHRAM, PALDI, AHMEDABAD. The shoes were purchased vide Invoice NO. 1318, on date 29.8.12, of Rs. 1850.00.
When I went to purchase the shoes, I clearly mention the size of my foot i.e. 7. However, the sales person Mr. Suresh gave me the shoes of size 6, i.e. smaller size. As it was rainy season, I did not wear your shoes as they are too costly/ expensive for a person like me who belongs to middle class. When I tried the shoes after few days & wore it for 2 days, I undergo through lot of knee/ foot pain. I immediately rushed to the shop from where I purchased it to come to know to my shock that the shoe size is smaller than required/ mentioned by me while buying. Mr. Suresh confirmed that he had forgotten to mention the size and gave me smaller size while selling me the shoes.

On his request I gave the shoes back. After that Mr. Naredra, another sales person from that shop informed me on phone that nothing can happen now, though it was fault of Mr. Suresh.

These shoes which are still lying at the shop are of no use for me, as they are too short to wear.

Respected sir, I am asking you one question. Why a middle class lady should suffer a loss of Rs. 1850.00 when the fault is all of your sales person. Your further communication on my e-mail id: [protected]@yahoo.com , would be preferred.

I request your good self to take some immediate action and provide a replacement against the wrong supplied shoes.
Hoping for some immediate favourable action from a reputed brand REEBOK,
Thanking you,
Yours truly,
Shlesha teli