Refrigerator LG Company (298 Lvg4) — Fridge is Not cooling

On 05/12/'2008, I had purchased a Double Door LG fridge (298 LVG4) from M/s Tuteja Enterprises, Bilaspur (CG), who is authorised dealer of LG. after some time it was observed that the vegetables are not fresh in the fridge and within 1-2 days vegetables are decaying. Complaint in this regard were informed to the LG Custmer Care many time. My complaints were also attended by the LG technicians, but they could not solve my problems. They sais they will be back after 2-3 days for cheking, but unfortunately no body came back for cheking of fridge. refrence of carious complatins are as under: -

1. W9C22704985, DATED 27/02/2009
2. W9C30600151, DATED 06/03/2009
3. W9C31600162, DATED 16/02/2009
4. W9C40100303, DATED 01/04/2009
5. W9C40900209, DATED 09/04/2009
6. W9C42000131, DATED 20/04/2009
7. W9C42900143, DATED 29/04/2009
8. W9C50400152, DATED 04/05/2009
9. W9C51105162, DATED 11/05/2009
10. W9C72504386, DATED 25/07/2009

This problem was informed to Mr. Alfred, who is Are Incharge (as i was informed). Mr. Alfred assured me that he will gv me another fridge and they will collect my fridge for testing, but this time also neither any person turnedup nor the called me back.

In response to my another complaint vide No. W9C72504386 DATED 25/07/2009., a technician attended the complaint and he told that the fridge needs replacement and he will be coming back with Mr. Alfred within 2-3 days, but those days still awaited.

It is proved in last many months that after cheking by your expert technicians fridge is not working.

In during last few months, i could understand that in LG company no body is bothered about customers satisfaction, after sale of any product coz at any level my satisfaction was not asked.

Presently my fridge stopped cooling and having foul smell.

Please advice me, what to do further now because it becomes the un-bearable.

waiting for your reply.

- A K.Pandey
B-149, Vasant Vihar Colony,
Seepat Road, Bilaspur (CG)
Mobile No. [protected].