Regional Passport Office Bangalore — FIFTH FOLLOW UP - NO REPLY EMAIL

Address:

Shimoga, Karnataka

Dear Concern,

I tried contacting RPO Bangalore on Tel Numbers mentioned in website for 1000 times. No one there to pick phone. Nobody replying for any emails written to RPO Bangalore.

Where the applicant Should go asking HELP?

Can any authorised kindly look into the matter and help us?

Regards,

Mohammed Safiulla Sharief

[protected] Forwarded message[protected]
From: sharief ms <ms.[protected]@gmail.com>
Date: Tue, Jun 28, 2011 at 3:15 PM
Subject: Fwd: Fourth Follow up: Passport application BN19Z[protected]
To: [protected]@passportindia.gov.in
Hi

We contacted RPO bangalore.I sent all below mentioned emails and i fax them also. No luck no reply.

Help me how to proceed further.

Thanks and Regards
Mohammed Safiulla Sharief
[protected] Forwarded message[protected]
From: sharief ms <ms.[protected]@gmail.com>
Date: Tue, Jun 28, 2011 at 9:22 AM
Subject: Fourth Follow up: Passport application BN19Z[protected]
To: rpo.[protected]@mea.gov.in
Dear Sir,

My daughter born in India in March 21st 2011. We applied for her passport at passport office Bangalore on 5th April 2011. Police verification was completed 1st week of June. I and my wife both have valid Indian passport. A visa also attached on both o[censored]s passport which also sent for process the application faster. For further details you can have a look of below mention communications.
As it is taking a long time and no favoralbe response from RPO and other officials. I decided to rise this in front of media.
Kindly provide me with the following information.
1. Where the application currently is pending, with which staff member or officer are they pending?
2. Reasons for which they are currently pending and the data since when they are pending with the staff.
3. Reasons for the application not being disposed off in spite of over 2 months having passed since we submitted our application for passport.
4. Is there any benchmark time limit set by the RPO or any other Passport issuing authority for issuing passport, either in its Citizen Charter or any other internal documents? If, yes, a copy of the Citizens Charter or the internal documents may kindly be supplied.
5. On an average, duration this calendar year, what was the average time taken for issuing a passport?
6. Has the RPO or any of his officers or staff taken any corrective measures or made any efforts to reduce delays in issuing of passports.
7. Reason for performing police verification on 1 Month old infant while both parents holding valid Indian passport and visa attached on this.
8. I doubt, is anyone reading email at RPO office or email is a part of eye wash.
It is very frustrating after going through all this from last 3 months. Have we done anything wrong?
I request your intervention in this regard as this process has taken extremely long and there is no one who is able to provide me with the right information. As informed earlier I am a resident of Oman and I am unable to apply for the infant’s visa as the passport is not ready yet. Arrival of the passport will enable me to get my family here and see my daughter who I am severely missing.

I am hoping for the passport to arrive and would appreciate a response from you this time.

Thanks and Regards
Mohammed Safiulla Sharief
From: Safiulla SHARIEF
Sent: Friday, June 24, 2011 12:21
To: '[protected]@mea.gov.in'; '[protected]@mea.gov.in'
Subject: Third Follow up: Passport application BN19Z[protected]

Dear Sir,

Before I write anything let me take this opportunity to introduce myself. My name is Mohammed Safiulla Sharief and I'm a father of Maryam Safi. I would like to bring to your kind notice that the passport application No. BN19Z[protected] of my infant Maryam Safi was filed on[protected] and submitted to Bangalore RPO on[protected] for which the policy enquiry was conducted at our home early June' 2011 and RPO Bangalore system updated the same. Status is showing "Police enquiry is under process"

It gives me a big disappointment that i do not get any response for below mentioned emails. No proper response from help desk and no one use to pick the call at RPO Bangalore office. No action taken as on today it seems? No response for Service request no [protected] logged on 06/05/2011. I have not received my infant passport despite number correspondence and mails to all concerned

This is most unfortunate. It appears no heed is paid to public grievances at any level.

I end up closing this mail and have to rush personally to the passport Office.

1. Why do you have a mail system for back and forth?
2. What is the point having a grievances department for actions on complaints, if your local passport Office does not have time to read and reply our mails?

Your early action and response will be highly appreciated.


Thanking you.

A Distraught father
Mohammed Safiulla Sharief

From: Safiulla SHARIEF
Sent: Wednesday, June 22, 2011 16:12
To: 'rpo.[protected]@mea.gov.in'
Cc: '[protected]@mea.gov.in'; 'grv.[protected]@mea.gov.in'
Subject: Second Follow up: Passport application BN19Z[protected]

Dear RPO Bangalore,

I am mailing you to follow up my previous mail (attached here) which was sent on May 7 2011. I am extremely disappointed that as yet I have not received any reply to my mail nor any action has been taken. I am hoping that this time you will reply me and help me to achieve a fruitful result. The matter is about the application of a passport for my infant Maryam Safi born on 21 March 2011.

After calling the help centre a number of times they finally found the file and initiated police enquiry which was done almost a month before and submitted to Bangalore. Why it took so long to find the file itself is a mystery to me? The issue that I have now is that the passport has not been dispatched yet and the help desk has no clue when it will be dispatched. In fact they don’t even know the exact status and that is quite concerning to me.

I request your intervention in this regard as this process has taken extremely long and there is no one who is able to provide me with the right information. As informed earlier I am a resident of Oman and I am unable to apply for the infant’s visa as the passport is not ready yet. Arrival of the passport will enable me to get my family here and see my daughter who I am severely missing.

I am hoping for the passport to arrive and would appreciate a response from you this time.

Thanking you.

A Distraught father
Mohammed Safiulla Sharief

From: Safiulla SHARIEF
Sent: Saturday, May 07, 2011 09:15
To: 'rpo.[protected]@mea.gov.in'
Subject: Information requried Passport application BN19Z[protected]

Dear Sir / Madam

Myself Mohammed Safiulla Sharief, writing this mail after considerable thought with the hope to get information about the passport application number BN19Z[protected] DOB 21st March 2011 for my newly born daughter MARYAM SAFI. The passport was applied on April 8th 2011 at District Police Office. The application has reached to RPO on 15th of April 2011. I have also come to know that it has been submitted to PSK Lalbagh Main Road Bangalore. I have communicated regularly with the call centre regularly, but they have no information even after sending an acknowledgment copy for receiving passport application. I am not able to track the status of the application online, although that should be available 5 days after the application is submitted.
My sincere request you to answer my following queries.

a) Why I cannot track the application status online or call centre not able to provide information?
b) How long will it take to process the passport?
c) As we applied normal scheme, can we change this to tatkal for faster process?
Hope you can understand the severity and this mail will be good for me from your side.

Hoping for your earliest response.

Mohammed Safiulla Sharief


From: [protected]@passportindia.gov.in [mailto:[protected]@passportindia.gov.in]
Sent: Friday, May 06, 2011 13:05
To: Safiulla SHARIEF
Subject: Re: RE: RE: Passport status enquiry (reference ID[protected]


Dear Mohammed Safiulla Sharief,

Greetings!

Please note that your request reference ID is[protected] and the description provided by you is: Hi I am not satisfied with your answer. I did not asked how and where to track the application. That was exactly not my question. I don&#8217;t think again we have to reconfirm the application file number. As I mentioned earlier that we saw the acknowledgment and this application has been submitted last month. Either they did not submit the application or the file has been misplaced at your office. Hope this time I will get my answer. Mohammed Safiulla Sharief From: [protected]@passportindia.gov.in [mailto:[protected]@passportindia.gov.in] Sent: Tuesday, May 03, 2011 04:13 PMTo: Safiulla SHARIEFSubject: Re: RE: Passport status enquiry (reference ID[protected] Dear Mohammed Safiulla Sharief, Greetings!Please note that your request reference ID is[protected] and the description provided by you is: Hi We been to DPO Shimoga. They showed us the acknowledgement for submission of passport application. How come it has not reached yet ? Almost one month over, but still no luck. Request you to look into this issue and I Hope that you understand the severity. Looking forward your favourable response earlier. Thanks and Regards Mohammed Safiulla Sharief From: [protected]@passportindia.gov.in [mailto:[protected]@passportindia.gov.in] Sent: Monday, May 02, 2011 05:21 PMTo: Safiulla SHARIEFSubject: Re: Passport status enquiry Dear Safiulla, Greetings!Please note that your request reference ID is[protected] and the description provided by you is: Hi We sent our daughter&#8217;s (Newly born) passport application thorough DPO Shimoga to PSK Bangalore on 8th of April 2011. But still we can&#8217;t able to track the passport status. As per your website, status should appear after 5 days. Now it is around more than 20 days. I want to know the status for this passport. Please find below the required info. Request you to do the needful for the same ASAP. Name : Maryam Safi Father&#8217;s Name : Mohammed Safiulla Sharief Mother&#8217;s Name : Madiha Kouser Date of birth : 12 March 2011 File Number : BN19Z[protected] Address: Qtrs No 24/3, Opp Mc gan Hospital, Millgatta, Shimoga 577201. Your earlier response will be highly appreciated. Mohammed Safiulla Sharief This message and any attached files may contain information that is confidential and/or subject of legal privilege and intended solely for the use of the recipient or entity to whom they are addressed. If you have received this message in error please notify the sender immediately and delete the message.Please find enclosed response in this regard as follows:This is to inform you that in case application is submitted at any location other than Passport Seva Kendra / Mini PSK, please ensure (from the centre where you submitted the application) that your application has been sent to respective PSK / Mini PSK for data entry in the electronic system. Please wait (from the date it was sent to PSK / Mini PSK for data entry) for processing. Thereafter, you will be able to track status online through the 'Track Status' link o

Please find enclosed response in this regard as follows:
We request you to contact the Regional Passport Office (RPO), Bengaluru regarding the processing of your file.

Hope we have been able to address your concern with satisfaction.

Thanking you and assuring you of our best services at all times.

With best regards,

Passport Seva Helpdesk
Email: [protected]@passportindia.gov.in
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