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[Resolved]  Reliance Broadband — Worst customer care service

I was applied for Reliance Broadband connection 25/10/2009 . I cleared all my documents However, your people after their commitment to install the connection by 27/10/2009, failed to do so. They don’t pick up my phone or call back, i want to Reliance office Secunderabad i check there backend my application was not summited the given receipt no [protected], Executive used my amount for personal, Executive name Kiran [protected] office people the given me Executive boss number [protected] Ramakrishna he told that Executive taken ur amount his in outstation wen he come i will send u. till date i didn't rev that boss telling me iam send u money but his also don't pickup my call, make horrible excuses I can't understand how its possible with a company like Reliance. I am disappointed not because that they have not got my connection but they have constantly failed to keep their words and have been missing their dates.(Everyday they will assure me that their come give me my amount . However, nobody comes and the guy replies with a stupid excuse).
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Aug 14, 2020
Complaint marked as Resolved 
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Reliance Broadband — Paid twice but connection not installed

Dear Sir/Madam

This is to bring to your attention that I had applied for a broadband connection ( Reliance Agents Insisted on taking connection ) September 2008 at my residence . for that I paid 500/- Via check which cleared on 1st October 2008 .. and even after lots of follow ups the connection could not be installed ..I was assured that amount will be refunded by the company ..but nothing happened ..
( I don’t have application number and agent name for this incident )

In January 2009, Agent from your Kanpur office came and promised the connection will be installed within a week and old amount will be refunded .. I again trusted his face Value and gave another cheque of Rs 500/- which cleared on 2nd February .. and again even after lots of follow ups the connection could not be installed ..they ( agents ) don’t even pick my phone now . (The application number is [protected] .)

Please can some action be taken in this case .. or should I keep on giving cheks .. if nothing can be done why agents pick up applications from the customers .. and how can I take my money back with applicable Interest .

These incidents forced me not to buy two leased lines and PRI lines for my company which Reliance Enterprise sales team was working with me .

Looking for early response in this regard .. check details and address details are given below

Regards,
Shamshad Ahmad
I have disconnected my landline phone and only Internet Brodband is active. Please collect phone instrument from my home address and do not charge me price of it. I have alredy logged request to collect phone instrument. call me on [protected] if you want more info from me.

Regards
Sanjay
The same experience with me also. TRAI should punish such act. & the innocent customer should be reimbursed for the same.
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Reliance Broadband — anti virus kaspersky update

sir,
Iam a customer of reliance broad band service my complane is kaper sky antivirus are not activated when i try to activated only 21% are done then it becouse 0%.
SO please solve my problem. your customer
A.rahman
MO.[protected]
yser id[protected]
MR.ANIL AMBANI AND TEAM

PLEASE SHUT DOWN YOUR BROADBAND SERVICE IF YOU ARE NOT ABLE TO PROVIDE A DECENT AND RESPONSIBLE SERVICE. USSER ID:[protected]
Phone No:-[protected]
Dear Sir Madam

I had applied for Reliance Broadband connection on 27th of feb. I cleared all my documents and had applied for your quarterly plan o[censored]nlimited download. However, your people after their commitment to install the connection is not good.. and u r exicitive said as one plan and he given me other plan. this is not fair. after that i known this is an other plan and i called hem but he is not lefting the mobile. i have said to the Reliance sales dept and i have complaint to Realiance Broadband number of times..

This type of service is very bad. so, i want to cancel u r service or refund my amount to my account.

so, take immidiate action on this mail OR we will take the action on CONSUMER FORUM CORT.

CONTACT NO., : [protected].
Dear Sir Madam

I had applied for Reliance Broadband connection on 27th of feb. I cleared all my documents and had applied for your quarterly plan o[censored]nlimited download. However, your people after their commitment to install the connection is not good.. and u r exicitive said as one plan and he given me other plan. this is not fair. after that i known this is an other plan and i called hem but he is not lefting the mobile. i have said to the Reliance sales dept and i have complaint to Realiance Broadband number of times..

This type of service is very bad. so, i want to cancel u r service or refund my amount to my account.

so, take immidiate action on this mail OR we will take the action on CONSUMER FORUM CORT.

CONTACT NO., : [protected].
Dear Sir Madam

I had applied for Reliance Broadband connection on 27th of feb. I cleared all my documents and had applied for your quarterly plan o[censored]nlimited download. However, your people after their commitment to install the connection is not good.. and u r exicitive said as one plan and he given me other plan. this is not fair. after that i known this is an other plan and i called hem but he is not lefting the mobile. i have said to the Reliance sales dept and i have complaint to Realiance Broadband number of times..

This type of service is very bad. so, i want to cancel u r service or refund my amount to my account.

so, take immidiate action on this mail OR we will take the action on CONSUMER FORUM CORT.

My User Id :[protected]
CONTACT NO., : [protected].
I have been calling customer care past 8 days. Everytime I call, I am given a complaint number and when I follow up, the customer service executives say that the complaint has been closed. I have 9 different complaint numbers and everyday I am given assurances that technician is coming to check, but no one turns up. No one is following it up and no one actually is doing any work except give out new complaint numbers everyday. I am so fed up that I have ended the connection, not that they care. They are least bothered and most willingly give you, another termination number... They clearly don't want customers and monotously recite- Thank you for calling reliance customer care and have a nice day.
please verify the tapes of your custmer care service exeutive soujanya on[protected] hyd .at 2 pm with cell no [protected].she is unfit to be in that job
PLS.SEND YOUR ENGINEER . MY USER ID IS[protected] URGENT

Broadband — delay in installetion

We reqd a broadband connection and deposited Rs 850/- on 03 Apr 09 vide receipt No 636503 but connection not yet installed and nobody has come for the purpose. Mr Ashwini ([protected] ) (executive) the rep of Airtel dose not have sufficient knowledge about his profession. You are requested to do the needful at the earliest pl.
I have been using reliance broadband connection with reliance landline connection for past 6 months.For past two months I am requesting to disconnect my land line connection due to a personal reason.But the responce from them is not proper.I request Mr.Anil Dhirubai Ambani to switch off the service if they can not satisfy their customer's need.

A/c number:[protected]
Complaint number:94566931
YOUR SERVICE IS THE WORST EVER SEEN.
NO PHONE CONNECTION FOR PAST 30DAYS.
NO SPEED MAX OF 5.2kb/S
BUT PROMISED FOR 75kb/S

Reliance Broadband — feed up with your services

I AM PAYING FOR NOT USING UR SERVICES.
NO PHONE CONNECTION TILL LAST 30 DAYS, ALSO NO SPEED AS PROMISED (75KB/S) BUT RECIVING ONLY 5KB/S.
ALREADY THE COMPLIANT IS GIVE TO THE COORDINATOR, BILL COLLECTOR, R-CARE.



I[censored] COULD REMOVE MY CONNECTION I WOULD BE MORE HAPPY INSTEAD OF CALL AND COMPLIANING EVERYONE..



YOUR SERVICE IS THE WORST EVER...
Negligency in handling customer complaints: I have USB braodband connnection, for which I paid 3500/- and for the same I didn't get any receipt. Since last 15 days I am doing followup with customer care, but still I din't get any satisfactory answer even no one think to visit my place for check the actual problem. Now they are even not replying to my mail. I really very very disoppinted by this service and never been seen such a response from any service provider.

Thanks a lot for the service!!

Reliance Broadband — Worst billing, money minded, Reliance Broadband,

I am a Reliance Broadband customer and have been using Reliance Broadband connection for last one and off year. I have been faced a lot of problems ever since I got my Reliance Broadband connection (18 months) started. I have given lot of complaints no action from there END for 6 months since they are new into the market.



Issue is server down, signal week authentication failed, poor billing system. I paid my Reliance Broadband bill always in a prompt fashion despite these problems every time. Of late, I felt that, the problems with Reliance Broadband are not getting sorted out permanently so that it is better to switch over to other vendor connection. I approached Customer Care executives for necessary directions and they in turn told me that there is no problem for stopping connection, took compliant to r=terminate the connection in December, after one month ( Jan) they send bill with 1150 Rs.

After 10 days customer care executive called me on Mobil, Sir you one month bill pending please pay that amount we will disconnect internet Account so that you will not receive next month Bill.

I paid without using Internet, next month they send bill amount of 1150, the same executive called me sir bill ?, I said I will not pay since I’m not using internet as well as I mentioned that I requested you to terminate the connection even thou, you are sending every month this not the way.
Next month also send with two months amount, third month too, executive call sir Bill, I spoke to her very clearly I ‘m not using, I have not used your Internet why should I pay your bill for three months? She replayed sir pay this we will disconnect the internet.

I lost my patience and shouted on her, the next day Reliance has send lawyer notice to pay the amount. If not they will send the re-covey agents to collect the amount of 3, 900. This is what the Reliance Broadband.


Be care full with Reliance Broadband
Hyderabad
22/05/2009

To,
Reliance Communications
Hyderabad

Subject: The Cancellation of Internet connection (Reliance Broad bond) -- regarding
Name: M. Venkateswara Raju Customer A/c No:[protected]
Billing A/c No: [protected]
Dear Sir,
As I am shifting to my native place I do not need internet connection for coming days. So kindly cancel the connection immediately without any delay. Account may be settled immediately and informed accordingly.

Thanks & regards

(M.V.Raju) Customer A/c No:[protected]
Our company one of the famous finance company in India. This company working in online working, reliance broad band very speed and our company runing in smooth.broad band not working our compani not running. reliance very Importand problem more than complaint registerd till now not resolving this problems now not working in reliance broad band and reliance phone.

So I requesting you please do the needful action.Otherwise we will disconnect this connection.

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