[Resolved]  Reliance Jewels — Worst product and Customer service

Address:

Bangalore, Karnataka

http://www.consumercourtforum.in/india/reliance-jewels-bangalore-jayanager/ I purchased a diamond ring from Reliance Jewels Jayanagar, Bangalore on 09 Feb 2013. The ring was under discounted items (20%). The sales person Mr. Shivakumar insisted on taking the item as it was under discount. As we had good experience in the terms of product with Reliance, we took that ring. When i asked about the exchange price, he told that i will get the same gold and diamond price on the day of exchange and there will only be making charge deduction. But when i reached home and saw the bill, it had a seal "PROMOTIONAL DISCOUNT WILL BE DEDUCTED FOR EXCHANGE/BUY BACK.". when i enquired with Mr Shivakumar, he started begging me that he was not aware of this rule as he was out from the store for a while and so on.. Now the main thing... After only a few days o[censored]se one of the diamond fall out from the ring. We gave it for repair at Reliance and they were not accepting that it has fall out without any force. They were putting the blame on us that we hit somewhere because of which it has fallen. I had given a written complaint but no action has been taken. Any how we gave it for repair on our own expense. It took more than a month to put one single diamond. And they did not even bother to inform once the ring reached store. I had to keep calling them for the status. I got the ring back on 20th August 2013 and they charged 700/- and within 4 days again one more diamond fall out. I hope Reliance people will have some shame on providing these kind of cheap stuff to customer and charging them money when fault is with their product. Today i will also contact the Store Manager as last time he was not available in the store. Date of purchase - 09/02/2013 Date of complaint and first repair - 13/07/2013 Date of ring returned to me - 20/08/2013 Again problem - 24/08/2013 Name - Pratik Ranjan Contact - [protected] THE PRODUCT AND CUSTOMER SERVICE IS NOT TRUSTWORTHY