[Resolved]  Reliance Living — Product not delivered even after payment

Address:

Bangalore, Karnataka

I made a purchase of double bed (Camizion Queen Bed) from Reliance Living (Mantri Mall , Bangalore) and paid an amount of Rs 21,000 for the same on 10th april,2011. I was assured of delivery by 22nd april, 2011 and they told that i will receive a call from their warehouse regarding the delivery. And since i didn't receive any call, i called up them myself on 22nd at[protected]/99 where they told that they will check the status and get back to me, but none of them called back. Then i called up their manager "BUSHAN" who told that he will talk to warehouse people and will call me back. He called me back and told that he will tell me the status next day i.e 23rd april. He never called back, and much to my chagrin he stopped picking my phone. Then i called at landline no on 23rd itself then this time it was another person "KUMAR" who was again trying to fool me saying that its rainy season so they will do it on monday. It was only after my repeated requests that he agreed for the delivery on 24th evening at 6pm. But then again, it was the same thing. They never called and when i called it was plethora of excuses and assurances again. Their manager "BUSHAN" as usual never picked up my phone. And when i call their landline, either they don't pick up or if they pick up they always assure they will respond back by talking to warehouse people which never happened.

It is very frustrating and time consuming calling them time and again. It appears that once they receive the payment they never care about the customer and customer is at their mercy. I left some important work to be at home only, on 24th when they assured that they would give the delivery and now i am feeling helpless when they are neither picking up my phone nor telling the status by themselves.

Please let me know if i can receive any help here.
with regards,
gaurav