Reliance MART / Carrier Ac — Pathetic services by Reliance Mart

Address:

Gurgaon, Haryana

The services from Reliance Mart are very very pathetic, they just want to sell their products and never respond back to complaints.
I had purchased a Window A/C of Carrier Brand from reliance mart, sector-29, Near Bianerwala, Gurgaon on 11th May 2011. A/C was delivered and requested for demo on the same day. After installation it started creating so much of noise and I called the Reliance Mart and reported them the problem and also requested for the demo. They assured me that the call has been logged. After 3 days when I didn’t get any call and none visited my place I checked the status with Carrier helpline and to my surprise, it was told to me that no complaint was logged. I again called the RM but to no help.

Then I logged a complaint with carrier on 15th May. It was committed to me that the issue will be resolved within 48 hours.
But I am sorry to say that till 30.05.2011 no one turned up for the demo/checking the working condition. On 31.05.2011 I again called Carrier Customer Care to know the status of the complaint and to my utmost surprise Mr. Michael told me to call Reliance Mart for follow up as the request has been forwarded by Carrier to RM. So it again put me in the circle after 20 days as already on 11th May a I called the RM for the solution but they didn’t bothered.

It clearly shows that Carrier doesn’t want to take responsibility of the problems faced by the customers and RM doesn’t care once the goods are sold. So, ultimately the customer suffers. Today I realize that I have committed the biggest mistake by going with RM & Carrier.

I do not know if this complaint will go anywhere but one thing is certain, I am never going back to reliance mart again to purchase and no where seen like this worst services.The staff of RM is also untrained and unfriendly.

Regards,
Ankur