Reliance Money — brokerage

Reliance Money

Premature expiry of Limit card

Dear Sir,

I have opened an account with Reliance Money on 16th Oct 07 under a Bio monthly scheme of two month validity and charges 500 Rs. My card expired on dt 15.12.07. I recharge my card online for PR-500 for one year plan that valid upto 15.12.08. I surprise when my ledger account debit by reliance money on dt 1st Mar 08 for Rs. 500/- as Limit card charges. I have reported this to the sales guy and he said this is the mistake from head office Mumbai and he can’t do anything and needs to address this to Operations department.

I have raised a many complaint regarding that since 3rd of march 08 to till dt. 23.04.08 with customer service and I have been promised that it will be resolved shortly. Since then following up on mails and calls and every time I get to know that the matter is with concerned department and we will revert shortly. Today customer service executive told that the account has been renewed on dt 17.12.07 for two month plan by me but I recharge one year plan to annual package.

On top of this, on 1st March 08 my account is debited with 500 Rs against Limit card charges without my consent and without notifying me about this. I have registered another complaint for reversal of 500 Rs and the same is not yet addressed and I have been told that we will revert on this matter.

Its more than one month there is not a single communication from Reliance Money. I am quite frustrated with the kind of service Reliance Money is giving to their customers. They are not able to rectify their own mistake for which I am suffering from last 1 month.

On dt. 14.04.2008 I received call form Mumbai and lady say me there are our mistake we credited the same 500/- in your account with in seven day. First time I recd a waited call from reliance money side. But on dt 17.04.08 other call from Mumbai regarding that and person say me that you not eligible to take plan PR-500 because you trade around 80 lac after 17th Dec onward. Then I say were are my old limit balance that shown in 16.12.07 why not you carry that then reliance person say me there are no limit carry forward in PR-500 scheme. And not solve my problem. Same Dt. I call to Reliance customer care and talk with executive Kamlesh Ochani on call ref no. 992711. I say that to I want to renew my limit card to PR-500 plan and I want to know that my balance limit carry forward he say……yes
I repeat many time always he say yes then I say please confirm to your senior and he confirm after same wait the old balance limit carry forward in PR-500 scheme.

I again recd a call from Mumbai on next day and a person say me now your problem is solved. I told all previous things. Then he say the person give me detail regarding carry forward of limit he say me he is not known about that then I say he confirm to senior so that mean senior also not know about that the he say I take action on those gay because as per him he say from head office. But my problem still enslaved and taking mentally stresses every day by the way of reliance attitude and different information.

I call 22.04.08 for limit carry forward enquiry the executive told me that the limit carry forward not allowed because she recd instruction day before there are rule changed by Mumbai office regarding limit card by she say me there are compensation massage if I recharged my card within seven day on expire then special case my limit carry forward. Bu I cant renew my card through reliance web site there are I recd massage my card still valid. I make complaint regarding that my complaint no. 1013373

I call dt. 23.04.08 for my complaint of renewal of my card no. 1013373 then I talk to senior Mr. Raza he say me your card shown validity but actually card is expired. Now I am unable to understand what can I do. Were I registered my complaint. Any help for me through any law of India for consumer

Kindly help me out to get my annual subscription plan activated and reversal of 500 Rs. These guys are cheating and doing fraud openly, please stop them from doing this.

PLEASE HELP ME REGARDING THAT
Client ID : S00053764

Thanks

Regards
Santosh Singh
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