[Resolved]  Reliance Money / Demat Account — CUSTOMER GRIEVENCE CELL NOT RESPONDING

Dear Sir,

I am a DEMATE account holder of Reliance Money.Despite of repeated reminders and so many mails, their customer support/Grievence cell is not responding on my query.

Kindly go through below details.

--- On Sat, 14/2/09, sandeep tyagi <[protected]@yahoo.co.in> wrote:


From: sandeep tyagi <[protected]@yahoo.co.in>
Subject: Fw: Query : SATY0044 - REMINDER-II (FINAL)
To: customer.[protected]@reliancemoney.co.in
Cc: customer.[protected]@reliancemoney.co.in
Date: Saturday, 14 February, 2009, 5:08 PM




--- On Thu, 12/2/09, sandeep tyagi <[protected]@yahoo.co.in> wrote:

From: sandeep tyagi <[protected]@yahoo.co.in>
Subject: Query : SATY0044
To: customer.[protected]@reliancemoney.co.in
Cc: customer.[protected]@reliancemoney.co.in
Date: Thursday, 12 February, 2009, 1:38 PM


Hi,

I am a customer of your organisation and using DMATE account.When i received my DMATE KIT, i got a password keyring in it, but it was not working properly. Some time it was working sometime not, But now its completely OFF.Even no single digit is appearing on it.So i am not able to do my trading transactions through it.

I have spoken with your customer care executive, but he could not provide me any satisfactory answer for my query.But he asked me chages of Rs.200/- for replacement of this instrument.
I am asking why should i pay again and again for the same thing, there is no fault from my side if your instrument is not working properly.
Second thing, if i order another instrument, what is the guarantee of it, that it will work properly.
I will not pay even a single panny for it.

Please provide me another password key.If i dont get any satisfactory response from your side within 24 hours, i will be bound to close my trading account.

Waiting from your reply.

Thanks,
Sandeep tyagi
user id : SATY0044
Contact No:[protected]
New Delhi

Dear Sir, please do the needful.
Thanks,
Sandeep tyagi