| Address: | Chennai, Tamil Nadu |
I had been to Reliance Trends retail outlet on 21/10/2013 and spend couple of hours selecting my choice of merchandise. During the time of billing i wanted to make part payment in cash and part using Reliance Trends Gift Voucher dated Oct 8, 2013 (validity for 6 months). However, the Department Manager refused to honour it since it was not updated in the system, citing reasons that it was issued by Retail Trends Richmond road. Even though i tried making the stores people understand that this is a gift voucher issued and endorsed by Reliance Trends retail with a company seal as well!!! Still it was not honoured. Really disappointing service levels, i urge you not to waste Customers' time and stop issuing Reliance Trends vouchers through the Credit card redemption unless you are really serious of honouring your commitments. Reliance trends has something to learn from other retail stores like Megamart who honoured the gift vouchers issued on the same date and that is customer service for us.
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