Reliance Trendz — SELLING DEFECTED CLOTHES

Address:

Amritsar, Punjab

THIS IS REGARDING THE NON COMPLIANCE ISSUE OF RELIANCE TRENDZ (ALFA-ONE MALL, AMRITSAR).

I PURCHASED 2 JACKETS FROM THIS STORE . AND 1 I FOUND IN TORN CONDITION AFTER PURCHASING . I WENT THERE FOR EXCHANGE , BUT THERE WAS NO PIECE AVAILABLE AND NOTHING OTHER ITEM WAS AVAILABLE OF MY CHOICE . THEY ASKED ME TO WAIT FOR 1 HOUR SO THEY CAN FIND ANOTHER PIECE FROM THEIR STOCK. BUT AGAIN THAT WAS ALSO TORN OUT. THEN THEY ASKED AGAIN TO WAIT FOR 1 HOUR SO THAT THEY CAN FIX THAT PROBLEM . AGAIN I WENT THERE AFTER AN HOUR AND FOUND THAT PROBLEM WAS RESOLVED BUT THE ZIP OF JACKET WAS NOT WORKING PROPERLY , LOCK OF ZIP WAS BROKEN BY THEM DURING REPAIR. AND AGAIN THE SAME CONDITION WAS IN FRONT OF ME. I WAS SO FED UP WITH THEM . I ASKED THEM TO RETURN MY MONEY. BUT THEY DENIED BY SAYING THAT THIS IS NOT IN THEIR HAND. AND WE WILL ASK FROM OTHER STORES AND WILL SEND ANOTHER JACKET TO MY HOME.
AND I DONT NEED TO GO TO THEIR STORE AGAIN. NOW TODAY AGAIN THEY HAVE CALLED THAT NO OTHER PIECE IS AVAILABLE AND PLZ COME TO TAKE YOUR MONEY BACK FOR WHICH THEY REFUSED EARLIER.

NOW CONDITION IS THIS AGAIN I HAVE TO GO THERE TO GET MY MONEY BACK. I WENT THERE 3 TIMES. AND SPENT FUEL FOR APPX. 300 RS AND OTHER THAN THAT IT SPOILED MY WEEKEND DAYS.

THEY ALWAYS TRY TO FOOL THEIR CUSTOMERS . SO WHAT I SHOULD DO IN THIS CONDITION .. KINDLY HELP ME .




RAMIT MEHRA
[protected]
AMRITSAR