[Resolved] Religare One Touch Solutions — Bad experience Holiday offered by Religare OTS
I am also suffering from the same problem as many other persons who have posted complaints abut Religare One Touch Solutions. Instead of Solutions I will say Many Problems Company. I was definitely not expecting this from company like Religare.
I had booked this package in the month of August 2010 after brief given by Mr.Vishal
(Reilgare Staff) about the package after paying 7000 INR by Credit card. I easily got convinced as the offer came from reputed company like Religare. I kept all the forms and kit as it is thinking that I will avail this offer in the month of Feb 2011 as I can get holidays for 7 days & everything can be planed.
As mentioned in the booklet I have sent a required document set (which includes complete filled Booking voucher code request form, resort locations, Personal Identification proofs, DD of 750 INR) to OTS, Noida on 30 /12/2010 by courier.
and confirmation is also given by OTS team about receipt of the same.
Now I am facing following problems
1) I am not able to talk with customer service team as no one is picking up the phone or the call goes in voice mail… Busy lines all the times…I try calling on number mentioned on the booking form i.e.[protected], one other number is [protected] & [protected].
2) The preferred locations given by me are not available as per OTS team all though I am asking them for Feb end / March booking.
3) The alternative locations which OTS is providing are not very good quality hotels & these are not mentioned in their list which was provided to me at the time of booking.
I feel very bad about overall experience given by OTS team. Because I have booked my flight tickets & planned everything as per my busy work schedule.
Kindly ask Religare OTS to give me my desired resorts locations as mentioned.
Complaint marked as Resolved Feb 8, 2017
Verified SupportReligare Enterprises Customer Care's response, Feb 24, 2011
We hope your case is addressed and resolved. Please confirm.
For further assistance, you can write to us at [protected]@religareonline.com
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