[Resolved] Religare Securities Limited — Unauthorised access to a/c
i am a small retail invetor having demat a/c in religare securities with client id .......(omitted due to security reason)
On 4th of december-07 i traded in few scripts including BPCL in intraday, at 15:30 in my net position its showing that everything has been squarred up. In the next morning i got a call from Mr X from religare and he was asking some confusing questions about BPCL, that time i was in a bus and i told him to call me back after 30 minutes. again he called me up and still he was not sure about anything and was telling something about shortselling of BPCl and sometimes about BPCL delivery i got confused as i have seen my trading window being squarred up at the end of last day. Then after i got busy in my office works and seen that 2000 shares of BPCL being ordered from different client id even widout any permission from my side. i squarred it up as i have not given this order, at 15.02 once again i saw a buy order of 2000 shares of BPCL and i thought like some problem in reliagre server. That day a huge work was left in my deptt and so i was unable to contact religare. Everything was fine that day and even next day i.e. on 06.12.07 no trading was done from my a/c and no calls from religare. i thought like everything has been ended but to my surprise on next day when i saw my ledger balance it was showing a 9,44,900/- debit from my account.
12/6/2007 N/SO/232/214 Bill N/SO/232 for Ex: NSE -BT: SHORTAGE - Settlement =[protected],900.00 0.00 515,574.22
12/7/2007 N/NN/233/19854 Bill N/NN/233 for Ex: NSE -BT: NORMAL - Settlement =2007233 0.00 338.70 515,235.52
Then i called to Mr X and again he was confuse and was unable to tell me the true picture. sometime he was saying that 2000 short postion of BPCL has been auctioned and sometime saying like it will go into settlement, i m really confused about this the main heavy loss done to me is how come 2000 shares of BPCL can be bought in 944900 averaging 472.5 while in its lifetime it has never touched 472.5 and it was closed at 419 on 04.12.07, 423.75 on 06.12.07 and 421.20 on 07.12.07. even i talked in ur grievence deptt and a lady told me to wait till cummin tuesday. i have few points regarding whole matter
1. if a intraday trade was not squarred off in the same day due to problem related to religare why a custome should be responsible for any moment in the script while its none of his fault.
2. how an order can be placed from client a/c without his knowledge and acceptance.
3. as per settlement detail stil i am unable to know that it has been auctioned or it will go into settlement as no one is giving any firm statement.
It is to request you kindly look into matter and plz ensure that no damage being done to clients due to problem in the server and no fault from customer side.
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Aug 13, 2020Complaint marked as Resolved