Religare Securities Ltd — Confidence losing in maruti vehicle services

I am having a Wagon R model:2005, having registration no: KL-7 AW 1113 (Kerala registration)

Yesterday I had a bitter experience from one of your leading Maruti dealer (Indus Motor Company.Pvt.Ltd, Cochin). That experience is loosing my confidence in maruti service centers and your selection of Maruti dealers. It is directly affecting your brand image.

Here I am coating you two minor experiences I had faced at your service center last day,

1) After completion of the service I had opted for test drive along with service person, I found my vehicle was running in very uncomfortable way such as a boat sailing in ruff sea and I had inform the same with the service person who was along with me in car and he was just giving very poor un ethical explanations. When I check the air pressure in tyres, one wheel was having air pressure of 16 on the service they are charging me Rs 230& Rs170 for wheel alignment & wheel balancing

2) Interior cleaning they are charging me Rs 500/-, but after completion of service I found that the interior is in same status which I had handed over at the time of service. This I had pointed out to the service person in charge and he was having only one answers SORRY.

As a customer we approach to authorize servicing centers to receive better and prompt services from your ends. I am attaching you the details of bills along with this mail for your references

Regards,

Biju John
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