[Resolved]  Renault Duster — delay in delivery

I booked the Renault Duster in the first week of July, when it was launched at the South Delhi dealership (Kailash Colony). At the time of booking, the sales team put a delivery date of September 10, 2012, says that this was the maximum time and the vehicle will be delivered latest by end of August.

Since that day, I have not dieted any further information from them. Whenever I call of visit the dealership, I am told that the vehicle will be delivered in another two weeks. After waiting for over 3 months, I finally started getting upset and had a long discussion with the manager of the dealership and he told me that the variant &colour that I have booked is not being manufactured, which is a lie as my friend in Mumbai has got the same variant and color delivered (RXZ Red). I am now being asked to change the color or model to get a speedier delivery (within the next one month as compared to indefinite delivery period for my preferred model). After giving a delivery date in writing, can the dealership just disown the same so easily? This seems to be a sham to propel bookings and cash collections for products that are not getting delivered.

Please let me know what recourse I can take to ensure that large global companies do not take Indian customers for granted and cheat them.

Thanks you.

Dear Puneet,

WE have noted your concern and are currently working on it. Thank You for sharing the details. We will get in touch with You soon.

Thanks and Regards,
Rajiv.

Dear Puneet,

We sincerely regret for the inconvenience caused if any, Due to huge demand in the market for duster we are continuously striving to exceed customer expectations .Regarding your vehicle booking for Duster we will ensure that the vehicle will be delivered as per dealers committed timelines.

Thanks and Regards,
Renault India