[Resolved]  Renault — Extremely Bad Service by Dealer

Address:

Kolkata, West Bengal

On 14th October 2013, I was delivered the Renault Duster 85PS RxE Diesel, and I must say in my past 25 years of purchasing cars of different sorts and values this has been the worst experience. The Renault Dealer, Dulichand Motors in Kolkata, does not know how to treat a customer. My calls were not responded to and the Organisation Structure is not stable as not a single employee of the dealer knows what to do. After using my sources I was able to contact the owner. Such is the response to a customer. Then I am not given the car number I requested for. So careless is your dealer. The car at time of delivery was absolutely DIRTY! It was not washed, not polished, no ribbons nothing! It seemed that they just picked it up from stock yard and dropped it by! The fittings promised were not done! The seat covers were torn, the car mats are small, the car freshener has been put in such a way that it will destroy the front window, there are air bubbles in window films, the 2DIN music system with Camera has not been configured at all (it seems it has just been inserted anyhow), wires are hanging loose, and no service books or anything has been given. The First Aid "Box" is nothing but a mere broken pouch! On calling up the Dulichand people, they want ME to Send the car to THEM. Why? When it's their fault! There's a lot more to complaint about. I just wonder how can such a reputed company give dealership to such lousy people. I really want a serious action to be taken, else i shall make a hard copy complaint in Consumer Court for such poor and harassing service. S.K.Singhania Kolkata [protected]@gmail.com