[Resolved]  Rickshaw — Autorickshaw driver refusing to take passenger

Sir,
The driver of an autorickshaw in Ahmedabad (GJ-1-AZ 948) refused to travel from Bh. Civil Hospital Campus to Ahmedabad Railway Station.
I would like to know if the drivers have the right to refuse to go to places where passengers want to go.
If not, then the next query is, what action can be taken against such drivers.
I mean, if they refuse, what for are they driving a rickshaw?
Please take necessary action or at least suggest where can I lodge a proper complaint.

Regards