| Address: | South Delhi, Delhi |
Hi
I m account holder in the bank RBS previously ABN. Over last few months after several promotional offers, i have shifted my payment mode from cheque/cash to Netbanking. It was indeed an environmental friendly option and on top of it banks are encouraging customer to use the same
I used to pay all my credit cards bill along with commodities like Telephone & Electicity bill through Netbanking.
This month when i have tried to pay the bill, I got service temporarliy unavailable. I called up customer care on Friday 11 and was given the assurance for half an hour. Then i called up again and again an hour promise. I happen to call in the Night wherein i was told it will atleast take today.
I have again called on saturday but than been told for Monday i.e 14 Feb for sure.
Till today the Netbanking was not working & hence i have been levied the latepyament charges by credit card phone as well as electricity deparment.
I understand that technical fault but my main concern is why this has not been informed to me proactively and this is not even displayed on their website about this problem. Than on repeted calling why they have reaffirm the solution again & again.
As a customer, the bank do owe a sense of service to be provided & should take the onus of the problem at its end and repay me all my late payment fees atleast Was this information helpful? | 
It's a shame that such an esteemed bank is having so many issues. Needs to be fixed ASAP.