[Resolved]  Royal Enfield 350 Electra — Poor Servicing

Address:

Ahmedabad, Gujarat

This is the mail I have sent to M/s Royal Enfield, in anticipation of getting some response and live to their name.

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Dear Manager Customer Care

This has reference to my Electra 350 (GJ 1 LN 4716) registered in my wife's (Deepshikha Durgapal)name.

Well when I purchased my Electra 350 from Sarabhai Motors, Ahmedabad, I thought I am one of the privileged owner of Royal Enfield. For my surprise it was an illusion as - as on today I rate the services provided by them does not carry the image of Royal Enfield. Today after third service when I received my bike I was totally shocked that proper servicing was not done specially the cleaning.

In addition to this there were some more problems... which were not addressed at all and I am attaching the photos for the same.

1. Battery was leaky and lock had to be replaced. Though lock was replaced, Sarabhai Motors did not take enough pain during cleaning to remove the old white patches left over after the servicing.

2. Second.... seat cover from the left side was to be repaired by properly tucking it inside so that it becomes as on the left hand side and came from the Royal Enfield. To my surprise this also was simply pasted using shoemaker's adhesive solution giving a very bad aesthetic. I am attaching both side images for your kind information.

3. Thirdly the cleaning. Though Sarabhai Motors says all the bike go for washing after every service, the attached images does tell the other part of the story. Its not that I am owning a vehicle for the first time and they can cook up stories and fool around the people. You must be aware of the water jet force and can remove all the dirt when directed properly. The attached images are self explanatory and does not need any clarification.

Off Course when I brought these to the notice of Sarabhai Motors, they expressed regret and showed the willingness to correct all these things but only when I said I am going to write to Royal Enfield. My concern is that costumer satisfaction should be their first priority and their eyes should be much sharp then me.

I really dont know what will be the reaction of Royal Enfield on poor services, but this is definitely true I am hurt and not happy. At my office at Space Applications Centre (ISRO), Ahmedabad I was the first person to buy an Enfield from Sarabhai Motors and looking at me there were three more persons who bought this bike. I am also of the opinion that whoever buys this bike he buys due to passion not money and if the customer gets this kind of support from your dealers, its not going in right direction and I think it becomes, Royal Enfield's prime responsibility to correct these mistakes and provide the remedies.

I hope you will give a serious look at my TEXT and also the images I am attaching which are post third service and taken withing half an hour. I sincerely hope to get an answer on this from Royal Enfield at my mailing address.

Thanks


Kamal Pargaien
Manager MLTF
Space Applications Centre
Indian Space Research Organisation.
Ahmedabad-15, Gujarat. India

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